Eversmart saying my deal isn't fixed.

matelodave

Do you honestly think that the CEO checks his own e-mails.

It will be done by a secretary or PA and then put into the same black hole as the rest of the stuff that comes in.

JohnB47

nxdmsandkaskdjaqd wrote: »

I have even now complained to their CEO, 24 hrs latter no reply!!!

Edited 10/11/2018 to replace the word Ombudsman with OFGEM. I have not yet contacted the Ombudsman.

Worth doing.

I have now had a reply from OFGEM, asking me for more details. I supplied a copy of my Welcome Pack and text of various emails and 'chat' sessions between me and Eversmart.

Also had a reply, on the other Eversmart thread, about details of the Welcome Home tariff around July 2018.

To be expected, I suppose, but you can see that we who are on the 'Price Guaranteed' Welcome Home tariff are paying more than those on the 'variable' Welcome Home tariff. Posts #386 and #387 here:

https://forums.moneysavingexpert.com/discussion/5686344/add-your-feedback-on-energy-supplier-eversmart-energy&page=20

When Eversmart told me they won't honour the Price Guarantee, they didn't offer to drop my charges to match the 'variable' Welcome Home Tariff. But then they don't seem to know what they're doing.

I've heard absolutely nothing from them since my last contact on 28th October, when I asked them for a copy of their complaints procedure. Ho hum.

P.S I've just spotted that my Welcome Pack also quotes a 'fixed monthly Direct Debit' amount. More evidence, if it was needed, that the tariff agreed was fixed.

HHarry

JohnB47 wrote: »

P.S I've just spotted that my Welcome Pack also quotes a 'fixed monthly Direct Debit' amount. More evidence, if it was needed, that the tariff agreed was fixed.

I'd say that's a bit of a red herring, a fixed DD amount doesn't equal a fixed tariff - if you end up using twice as much energy as estimated then your DD is probably going to go up.

neptcury

Complained last week and received the stock email reply stating that it was a technical error.

Was also offered a £10 credit on my account as an apology.

Entered a meter reading online yesterday and phoned to ask a bill to be generated using it, and lo and behold, no credit applied.

I suggest you check your accounts those that have been promised this credit to see if its actually been applied.

wavelets

^^^
and as an added bonus to all us MSEer's it brought you back to this forum after a 2 year posting hiatus.

Not sure why any supplier, let alone a new, small, low cost one, would be thowing away tenners to those who complain when the supplier has not done anything wrong
i.e. they have not attempted to increase anyones tariff during the fixed term of a tariff they said, erroneously or otherwise, was a fixed tariff.

JohnB47

wavelets wrote: »

^^^
and as an added bonus to all us MSEer's it brought you back to this forum after a 2 year posting hiatus.

Not sure why any supplier, let alone a new, small, low cost one, would be thowing away tenners to those who complain when the supplier has not done anything wrong
i.e. they have not attempted to increase anyones tariff during the fixed term of a tariff they said, erroneously or otherwise, was a fixed tariff.

OK each to his/her own view.

My view is that I have been offered and I accepted a fixed price dual fuel deal and the supplier later said they are "unable to honour the tariff we agreed to". (Their words).

Is that a supplier who "has not done anything wrong"?

Biggus_Dickus

JohnB47 wrote: »

OK each to his/her own view.

My view is that I have been offered and I accepted a fixed price dual fuel deal and the supplier later said they are "unable to honour the tariff we agreed to". (Their words).

Is that a supplier who "has not done anything wrong"?

Eversmart are stealthy, insidious shysters, IMHO.

nxdmsandkaskdjaqd

JohnB47 wrote: »

I have now had a reply from OFCOM, asking me for more details. I supplied a copy of my Welcome Pack and text of various emails and 'chat' sessions between me and Eversmart.

Your reply from the regulator, I didn't receive a reply to my complaint, could you send me details of the respondent (possibly via private email as email address are not allowed on the forum)

System

nxdmsandkaskdjaqd wrote: »

Your reply from the regulator, I didn't receive a reply to my complaint, could you send me details of the respondent (possibly via private email as email address are not allowed on the forum)

I would extremely surprised if there was any response from OFCOM. I think that the poster means OFGEM. The Regulator will not comment on or investigate complaints from consumers.

nxdmsandkaskdjaqd

Hengus wrote: »

I would extremely surprised if there was any response from OFCOM. I think that the poster means OFGEM. The Regulator will not comment on or investigate complaints from consumers.

In the case of Economy Energy it appears that OFGEM did get involved. See this post:

https://forums.moneysavingexpert.com/showpost.php?p=74807496&postcount=145

Now had an E mail back from OFGEM following my Whistleblower.
Advised that all what has now happened between me and EE is going to happen.

That is confirmation of FIXED etc etc.
See below:-

Thank you for contacting Ofgem.
An energy supplier is not able to increase a fixed tariff. In this case, Economy Energy advertised their tariff as “fixed” by mistake, and will not increase the price of anyone who can prove they received a “fixed” offer.
Economy Energy have been/should be in touch with affected customers who were provided with incorrect tariff information at the time of signing up to honour the fixed price for the period of the fixed term.
I hope this has been helpful.
Kind Regards,
Georgia Bell
Assistant Manager
Consumer Affairs