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  • Hi Karl,

    I would love some help please!

    Firstly all of the stated loans are repaid back - these are the ones i can find through my notes, currently i can get no info from LENDING STREAM, my email isn't registered anymore & the email arent specific from them...

    basically I got into a payday trap a few years ago, heres the sum up...

    Sunny
    27 Jul 14' 150
    1 Apr 15' 50
    24 Apr 15' 50
    27 Apr 15' 50
    27 May 15' 150
    20 June 15' 150
    29 Jul 15' 150
    26 Oct 15' 150
    30 Jan 16' 50
    27 Feb 16' 150
    26 May 16' 50
    27 Jun 16' 150
    26 Sept 16' 50
    26 Oct 16' 100

    Mr Lender
    1 sept 15 200
    27 Oct 15 200

    Pixie
    28 sept 15 250

    Wage day Advance
    9 Mar 15' 100
    1 sept 15' 250

    247 MoneyBox
    6 July 15' 80
    26 Sept 15' 100
    28 June 16' 150
    5 Oct 16' 125
    27 Oct 16 225

    If Im honest i cant pinpoint anything the lenders did wrong, apart from i was never asked if i had other loans available, sunny only checked me once and let me continually keep borrowing.

    Is there anything i can do to claim money back and how should i start?

    Thanks

    Matt
  • sourcrates
    sourcrates Posts: 28,530
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    Hi,


    We have a specific thread on this on the debt free wannabe forum, but to answer your question, follow this link to the debt camel website, where a full guide and template letter can be found :


    https://debtcamel.co.uk/payday-loan-refunds/
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Hi all. In April this year I decided to follow Money saving expert advice after getting 16 payday loans in the space of 2 years. I was using this money for monthly expenditure and the more I got out the more I needed. I kept paying off one loan only to get out another for a higher amount a week later.

    In April I decided to start compiling a list of all my Loan ID’s and how much I took and how much I repaid etc. Then I sent this along with my monthly expenses to Lending stream and complained about irresponsible lending. They had 8 weeks to respond and on the last day of the 8th week I had a response saying they were not to blame and this was their final response.

    I decided to take it to the Finacial Ombudsman who was able to look into my claim. All they wanted were the loan numbers which I already had a list of. And my bank statements from the first time I took them out to the last month (which for me was the current month) 17 bank statements were sent via email to the ombudsman and they replied saying I should hear back within 12 weeks. On the 12th week I phoned them up (lovely people) and asked about my case they said I should hear back soon.
    A few weeks later the ombudsman emailed me and they agreed with me (YAY!) and told lending stream they needed to refund me the interest and remove from credit file.

    Today, I received lending streams refund and am happy to announce that I got just over £1600 back from them. This has now allowed me to pay off a credit card. And I’m now looking forward to a less stressful 2019.
  • Hello, I am looking to seek refunds due to irresponsible lending at a time when I had mental health issues and a gambling addiction. Would evidence of gambling on my bank statements make it impossible to receive any kind of refund? Thank you.
  • [Deleted User]
    [Deleted User] Posts: 35,242
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    What you spent the money on is irrelevant.

    You need to give them your complaint reasons.
  • Locker1977
    Locker1977 Posts: 7 Forumite
    edited 27 January 2019 at 12:41PM
    Hello and sorry in advance if I have posted this in the wrong section. Firstly in reply to squidge147, I too have a gambling addiction for around 15 years( 2 years without a bet now though) and have won 2 cases against Payday lenders. They actually stated that my gambling addiction was a big factor in proving the Payday lenders did not do enough checks, so it will certainly not harm your claim against them and good luck!

    My second point is the Obudsman recently found in my favour against Sunny loans, however they are refusing to reply to the Obudsman emails stating that they lent to me irresponsibly? Is there anything I can do to make them accept responsibility and pay me my refund. I calculate it will be around £5000, so i want it all settled as soon as possible.

    Thank you
  • Locker1977 wrote: »
    Hello and sorry in advance if I have posted this in the wrong section. Firstly in reply to squidge147, I too have a gambling addiction for around 15 years( 2 years without a bet now though) and have won 2 cases against Payday lenders. They actually stated that my gambling addiction was a big factor in proving the Payday lenders did not do enough checks, so it will certainly not harm your claim against them and good luck!

    My second point is the Obudsman recently found in my favour against Sunny loans, however they are refusing to reply to the Obudsman emails stating that they lent to me irresponsibly? Is there anything I can do to make them accept responsibility and pay me my refund. I calculate it will be around £5000, so i want it all settled as soon as possible.

    Thank you
    What’s the reference number for the onbudsman’s decision? Reading that may help understand what’s going on.
  • sourcrates
    sourcrates Posts: 28,530
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    edited 28 January 2019 at 5:06PM
    Locker1977 wrote: »

    My second point is the Obudsman recently found in my favour against Sunny loans, however they are refusing to reply to the Obudsman emails stating that they lent to me irresponsibly? Is there anything I can do to make them accept responsibility and pay me my refund. I calculate it will be around £5000, so i want it all settled as soon as possible.

    Thank you


    Hi,

    You don`t have to do anything here, the Financial Ombudsman Service is the statutory dispute-resolution scheme set up by parliament under the Financial Services and Markets Act 2000

    Most Banks and financial companies are regulated by the FCA, and the FOS was appointed by the regulator to resolve individual disputes between businesses providing financial services and consumers, as an alternative to the civil courts.

    If a company fails to comply with the Ombudsmans service, then they have reglatory powers to refer the matter to the courts.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Hi

    Looking for help if possible?
    I had continual payday loans from 2008-2014 however the company was a small independant shop in my town. I am not sure if it's still trading as it was a cheque cashing centre. They did give me an Id card to use when I went in that is detailed as cash centres Ltd 46 brook street Chester- I assume this was a head office address but I cant seem to find any info on this company.
    Can I still make a claim myself or will it be easier to use a company with it being hard to find info about them.

    Thanks
    Mp3
  • DCFC79
    DCFC79 Posts: 40,595
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    Hi

    Looking for help if possible?
    I had continual payday loans from 2008-2014 however the company was a small independant shop in my town. I am not sure if it's still trading as it was a cheque cashing centre. They did give me an Id card to use when I went in that is detailed as cash centres Ltd 46 brook street Chester- I assume this was a head office address but I cant seem to find any info on this company.
    Can I still make a claim myself or will it be easier to use a company with it being hard to find info about them.

    Thanks
    Mp3

    Is the shop still there ?

    Use companies house to see if still active.
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