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Help with new smartphone

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13

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  • Cornucopia
    Cornucopia Posts: 16,471 Forumite
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    It isn't an issue of handling multiple apps simultaneously, but that nothing works at all. I tried installing swiftkey keyboard earlier, i couldn't even do it because it just kept freezing.

    I used ot have a vodafone smart 7 which is as cheap as it gets. Same specs IIRC. WOrked fine for me.

    What advice are you looking for from us? It sounds like a poor phone and/or a defective one, so take it back to the retailer and see what they say.

    There's not much else we can say/do to help.
  • pmduk
    pmduk Posts: 10,681 Forumite
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    edited 4 October 2018 at 3:16PM
    There's a huge difference though between a Samsung S6 and an Alcatel U3. A U3 was designed for the budget end of the market, I assume with costs cut at most stages, indeed alcatel are known for this. The Samsung was designed for the top range of the market at its original release and the price disparity will reflect this.

    Buying a smartphone is akin to buying a PC, skimping on price usually means skimping on specifications and therefore performance. Getting any sort of smartphone for less than £50 should be seen as a bargain.
  • Cornucopia
    Cornucopia Posts: 16,471 Forumite
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    pmduk wrote: »
    There's a huge difference though between a Samsung S6 and an Alcatel U3. ...

    Indeed, and refurb S6s are still over £250 which puts them well over the Alcatel price point.
  • Cornucopia wrote: »
    What advice are you looking for from us? It sounds like a poor phone and/or a defective one, so take it back to the retailer and see what they say.

    There's not much else we can say/do to help.

    My question was; what are my rights.
  • That's unfortunate because so far all you've done is argue for retailers to sell cheap products at the expense of consumers

    Where did I say that? Take your time, I've got all night.
    YOu don't seem to grasp that for some reason and thought you could just start an argument by criticising me for wanting to exercise my rights as a consumer.

    Again, where did I say that? Take your time again, I'm going nowhere.
  • Browntoa
    Browntoa Posts: 49,602 Forumite
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    I've taken a look at the spec , with only 4gb of storage and running Android 6 it was always a very poor choice.

    You need at least 8 to 16gb for an android phone to function properly
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  • Cornucopia
    Cornucopia Posts: 16,471 Forumite
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    My question was; what are my rights.

    You have the right to take the item back to the Retailer within a reasonable period and ask them to resolve your issues based on whether you suspect that there is/isn't a fault with the phone.

    However, and I can see how you might find this unfair, if there is no problem with the phone, and it is behaving as it was designed to do, then you may have a problem resolving the issue, as you will likely be dependent on the good will of the Retailer.

    It is an issue with various big ticket or high tech items - this idea that a typical buyer can make an informed decision prior to purchase such that they can be reasonably sure that the item they buy will be fit for the purpose they intend it to be used for. There are two ways around that: 1) where Retailers take the initiative and introduce cooling-off periods, and 2) where the Buyer makes it clear prior to purchase what their expectations are, such that the Retailer has the opportunity to dissuade them from purchasing something that may prove inadequate. In that instance, there should be both good pre-purchase advice and the potential for come-back.
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    Cornucopia wrote: »
    You have the right to take the item back to the Retailer within a reasonable period and ask them to resolve your issues based on whether you suspect that there is/isn't a fault with the phone.

    However, and I can see how you might find this unfair, if there is no problem with the phone, and it is behaving as it was designed to do, then you may have a problem resolving the issue, as you will likely be dependent on the good will of the Retailer.

    It is an issue with various big ticket or high tech items - this idea that a typical buyer can make an informed decision prior to purchase such that they can be reasonably sure that the item they buy will be fit for the purpose they intend it to be used for. There are two ways around that: 1) where Retailers take the initiative and introduce cooling-off periods, and 2) where the Buyer makes it clear prior to purchase what their expectations are, such that the Retailer has the opportunity to dissuade them from purchasing something that may prove inadequate. In that instance, there should be both good pre-purchase advice and the potential for come-back.

    Or order on-line. Simples.
  • Cornucopia wrote: »
    2) where the Buyer makes it clear prior to purchase what their expectations are, such that the Retailer has the opportunity to dissuade them from purchasing something that may prove inadequate. In that instance, there should be both good pre-purchase advice and the potential for come-back.

    That's the problem with buying any sort of electrical goods (not just phones) from a supermarket, there's absolutely no chance that the average employee will know anything about the subject.
  • Cornucopia
    Cornucopia Posts: 16,471 Forumite
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    Or order on-line. Simples.

    Yes - good plan.

    14 days to return the Phone for a wide variety of reasons.

    https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
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