Enstroga Incommunicado

Kantakuzina

Just to say, I had the same experience and wonder why do you still list them as an option. I have been trying to contact them for the past few weeks - without success!
Please consider taking them out of your list so others don't also waste their time considering them as an option
Thank you

Razoo wrote: »

My electricity only contract ends soon and I need to move to a more competitive provider.

A search on MSE's Cheap Energy Club showed Enstroga as one of the cheapest fixed price tariffs currently available. Unfortunately, MSE stated that they are unable to switch me to this tariff and I have to do it myself. That's when the problems started.

On the Enstroga website, I couldn't find the 'Autumn Attraction' tariff that MSE had recommended. I did find a similar tariff called 'Easy Annual', although there's nothing easy about trying to switch to it.

Unfortunately, Enstroga's website is dumb, so it is not possible to apply to switch to one of their tariffs online.

I had to fill in Enstroga's online "Get a quote" application, which so far (10 days and counting) they have ignored. Why I actually need them to give me a quote I have no idea. The daily standing charge and the price per kWh is given, so I can work out the annual cost myself.

At the moment, Enstroga seem to be completely uncontactable.

I have filled in the 'Get a quote' details on their website twice in the vain hope that they might make contact and I spent most of last week trying to telephone them, all without success. I've had no success contacting them this week either.

Their telephone line either comes up as engaged, or, after listening to Muzak interspersed by a series of recorded messages, I am invited to "leave a message after the tone." This is immediately followed by another message telling me that the "recipient's mailbox is full and cannot accept any more messages." I am then cut off.

Clearly Enstroga have some serious issues, based on which I suggest they are best avoided.
_____
Razoo

PeteX

Folks
I had given up trying to contact Enstroga as they had been uncontactable (email, on line contact form and telephone) for 3 weeks . However, I thought why not try one last time....and would you believe it I got through after listening to their recorded message for only 30 seconds.

The person who dealt with my request was very efficient and it took no more that 3-4 minutes to sort everything out - and I received the 'Welcome' email confirming all details even before we had fully completed the telephone conversation.
He did confirm that at the moment they are inundated with requests to transfer to them - so simply put I would suggest not bothering with email/contact form - persistence on the phone seems to be the best way!

DragonQ

Mr_K wrote: »

Switch to Enstroga all gone fine so far for me. Online account set up smoothly and final meter reading submitted. No need to speak to anyone, which others like to do for some reason ! Also they aren't taken the first DD until a month after switch over, unusual these days.

Strange, they took a first DD from me before the switch was completed!

Richmc

Just do the rounds of the review sites, start with trust pilot, you wouldn't touch Enstroga with a 10 foot one! They have an overall score of one star (you can't vote zero stars). Energy saving club really need to remove them from the search.

spot1034

I signed up with Enstroga just over six weeks ago and the switch went smoothly. Since then I have been waiting for my final statement and refund from my old supplier - Flow. When the six week deadline passed the other day I sent them an email, and given the generally poor reviews of Enstroga I was fully prepared for a reply telling me that they were still waiting for the final readings to be passed through to them. But this isn't what happened! Yesterday I received my final statement (which used the final readings I had given to Enstroga and was within 10p of my own rough calculation) and it turns out to have been Flow who were dragging their feet, waiting as long as regulations allowed before sending me the statement!


So, once again I have to report, no problems with Enstroga here.

Lesle22

I also had the same problem - no contact when I requested a quote, no reply to the email I sent to ask why I hadn't had a quote. If this is how they treat prospective customers, I don't have much faith that their treatment would improve if I became an actual customer. Having previously been with Iresa and the problems I had getting responses from them, I don't feel inclined to go with another company that has such poor communication skills! I've now gone with Outfox the Market and my contract is due to start soon.

paulandmarny

Be aware that Enstroga fixed tariffs are not as they advertise. If in the winter period your account goes into deficit they will try to hit you with a top up payment demand even though your agreement period has some months to run. I am not happy with the way this outfit operates and I will be switching at the earliest opportunity

spot1034

paulandmarny wrote: »

Be aware that Enstroga fixed tariffs are not as they advertise. If in the winter period your account goes into deficit they will try to hit you with a top up payment demand even though your agreement period has some months to run. I am not happy with the way this outfit operates and I will be switching at the earliest opportunity

That does not affect the fixed tariff. You are still paying the same rate.


That said, I have recently been charged a similar 'top-up' of £30 by Enstroga as it turned out my account was in deficit by this amount after submitting a meter reading. By the time this was collected a routine monthly payment had already put my account back into surplus, and it must have been clear to anyone that with the spring and summer months to come, with much lighter usage this small underpayment would soon have been reversed without any need for any top-up which they will now have to repay to me if I move on at the end of my contract. I did send them a vaguely humorous message to point this out but have not had a response - I wasn't really expecting one.



It seems that whilst I, as a consumer, have no problem understanding the concept of a deficit at times of heavier usage being cancelled out by payments made at other times, this is no longer understood at all by energy suppliers who now go out of their way to make life more complicated even when, as in my case, there is clearly no need at all to do anything.

nigelbb

spot1034 wrote: »

That does not affect the fixed tariff. You are still paying the same rate.


That said, I have recently been charged a similar 'top-up' of £30 by Enstroga as it turned out my account was in deficit by this amount after submitting a meter reading. By the time this was collected a routine monthly payment had already put my account back into surplus, and it must have been clear to anyone that with the spring and summer months to come, with much lighter usage this small underpayment would soon have been reversed without any need for any top-up which they will now have to repay to me if I move on at the end of my contract. I did send them a vaguely humorous message to point this out but have not had a response - I wasn't really expecting one.



It seems that whilst I, as a consumer, have no problem understanding the concept of a deficit at times of heavier usage being cancelled out by payments made at other times, this is no longer understood at all by energy suppliers who now go out of their way to make life more complicated even when, as in my case, there is clearly no need at all to do anything.

I think that many of the smaller suppliers are operating on such thin margins that they do everything possible to maximise cash flow especially when they are in free fall & about to go out of business.

DaleBerry

Stay well clear, they are the worst company ever!