Enstroga Incommunicado

SP6

Hi
I would recommend NOT switching to Enstroga.
Enstroga told me I'd swapped to them on 29th July, I've been supplying meter readings and to date they've received £230 in Direct Debits.Today I receive a final bill from SSE as my supply hadn't swapped. I've called Enstroga and emailed on numerous occasions, they never answer the phone, emails or return calls that they offer. Read the reviews on Trustpilot . MSE needs to take them off the Energy Club they are bad news!!

rc20

Please can MSE remove Enstroga from the comparison? I have been waiting for an age for a response to switch both my own and my mum's electricity-only contract, based on MSE recommendation. They haven't replied, or responded to further contact attempts. Meanwhile other possible deals have disappeared so we're probably going to end up paying a whole lot more, and will have slipped onto our current provider's standard tariff while we wait.
Also, the MSE energy club emails flag up great deals, but these are never available as we are electricity only, no gas in the area. Please can MSE make sure that offers sent are matched to the needs of the member recorded. There must be many many thousands of us who cannot get dual-fuel deals.

System

rc20 wrote: »

Please can MSE remove Enstroga from the comparison? I have been waiting for an age for a response to switch both my own and my mum's electricity-only contract, based on MSE recommendation. They haven't replied, or responded to further contact attempts. Meanwhile other possible deals have disappeared so we're probably going to end up paying a whole lot more, and will have slipped onto our current provider's standard tariff while we wait.
Also, the MSE energy club emails flag up great deals, but these are never available as we are electricity only, no gas in the area. Please can MSE make sure that offers sent are matched to the needs of the member recorded. There must be many many thousands of us who cannot get dual-fuel deals.

Welcome to the forum. I am pretty sure that MSE are not going to do that.

As far as your present supplier is concerned, if you choose another 17 day* switch supplier - and PROVIDED that your existing supplier is notified via industry procedures that a transfer is in progress no later than end of fixed tariff date plus 20 days - you have tariff price protection until the actual transfer goes through. If your fixed contract has already ended, then you need to be quick.

*NB: some of smaller suppliers do not offer 17 day switching and then take no action until after the 14 day cooling off period has elapsed.

JBH

I have gone through similar experiences to above as in tried to contact them 5 times now over a 3 week period via different methods with absolutely no response. The only reason I am posting this is to let MSE have the feedback on this company so others do not waste their time.
I then went to the next one down the list for a fixed rate electricity supplier - Electraphase Limited, after trying a couple of times via the link just Googled them and they seem to be in Adminstration? Therefore unless I have got it wrong probably another that should come off MSE's website.

PeteX

Same here - tried consistently over a four week period (phone, emails, contact page etc) and so far to date not a single answer to any of them. I think Enstroga are simply floating a low rate/kWh in the hope of getting interest and then only letting a few on each week. In the same period they have increased the kWh rate slightly so I think that's their tactic - get lots of interest and then inflate the rate before too many people can sign up! I am afraid it will be backfiring though - I have heard lots of people talking about them (not just on here) .... but its all been negative

PeteX

Well that's it....after several weeks of trying to get Enstroga to respond to my requests to switch I have given up and am off to another supplier. This one is not as good overall in rate but at least they respond and the switch is going through.
In my view Enstroga are a waste of time

psamuel

Switched in september from octopus, via iresa ☺
All emails received to confirm switch date , but no communication from octopus to confirm the switch has taken place.
Several emails but no response unfortunately, guessing they are snowed under from past iresa customers!
So octopus and enstroga both at this moment still being paid!
Copies of all emails from octopus and enstroga being kept as I can see another ofgem complaint on the horizon.
Shame enstroga do not put out a statement to re assure customers.

DragonQ

I managed to switch to Enstroga in August; I'd guess that because they had the cheapest tariff for a while (for certain usage scenarios anyway), they were inundated with people trying to sign up and simply couldn't handle the volume. The fact that their sign-up process is incredibly arduous and time consuming will probably cause their downfall, but I don't mind whilst I'm getting (relatively) cheap electricity.

Mr_K

Switch to Enstroga all gone fine so far for me. Online account set up smoothly and final meter reading submitted. No need to speak to anyone, which others like to do for some reason ! Also they aren't taken the first DD until a month after switch over, unusual these days.

I used Energyhelpline/topcashback, going direct does seem to be an issue - maybe they decided to stop taking customers as there was a surge. Now they've put their prices up things will calm down no doubt.

Essgeebee

Someone on this thread asked why anyone would need to contact Enstroga as they just switch online then switch again without needing to speak to anyone.
While it may be an academic issue for some, it's simply bad business practice and unhelpful if your customers need to get information or action.
For example, I switched from OneSelect to Enstroga. OneSelect is holding a significant overpayment and won't issue my final bill until Enstroga tells them the meter reading I gave them at the outset - it's also the final reading for OneSelect. They say Enstroga hasn't told them. My overpayment is held until a final bill is calculated.
Enstroga won't answer my calls, do the promised callback or reply to my emails. I just want my money and they are holding things up. Once I have it I'm switching from Enstroga, penalty clause or not. I won't do business with a company that treats customers like this.