When Banks don't Act on FOS Findings

HampshireH

I have lost the thread a bit but have you also had your money in the account released as well as now the £500 owed?

Cotta

HampshireH wrote: »

I have lost the thread a bit but have you also had your money in the account released as well as now the £500 owed?

Just awaiting for the £500 to be paid and the interest of 5% of a balance of £1500 from April to December.

masonic

Cotta wrote: »

Another update from my favourite adjudicator:


Dear Mr. Cotta,

Following your recent discusssion with FOS, TSB have been instructed to pay you the £500 compensation within the next 4 weeks.

Furthermore the Ombudsman's Manager will be calling you to discuss some of your concerns around how the process was managed.

Regards
FOS

If only you'd accepted the £300 offer she came to you with just prior to the Ombudsman's decision...

Cotta

And it arrived into my account this morning, £549.90 - what a saga that is finally over.

badger09

Cotta wrote: »

And it arrived into my account this morning, £549.90 - what a saga that is finally over.

Thanks for the update. You deserve every penny!

eskbanker

Dusting down an old thread, but responding to another FOS one earlier on reminded me to see if the decision on this saga was published and for anyone interested in the FOS's version of events it's DRN4689385, published at https://www.ombudsman-decisions.org.uk/viewPDF.aspx?FileID=212260

Unless there's another long-suffering (ex-)TSB customer who suffered a remarkably similar experience, that is....

Doesn't get off to the best of starts, with the background including "He lives in Ireland", ahead of reference to TSB's specific problems with "some customers outside of the UK", a bone of contention way back in this thread as I recall, given OP's residence in Northern Ireland :wall:

Cotta

eskbanker wrote: »

Dusting down an old thread, but responding to another FOS one earlier on reminded me to see if the decision on this saga was published and for anyone interested in the FOS's version of events it's DRN4689385, published at https://www.ombudsman-decisions.org.uk/viewPDF.aspx?FileID=212260

Unless there's another long-suffering (ex-)TSB customer who suffered a remarkably similar experience, that is....

Doesn't get off to the best of starts, with the background including "He lives in Ireland", ahead of reference to TSB's specific problems with "some customers outside of the UK", a bone of contention way back in this thread as I recall, given OP's residence in Northern Ireland :wall:

It seems Northern Ireland has been annexed from the UK. Further to this FOS have offered £100 compensation for their part in the process and I was also told to log a fresh complaint with TSB on their failure to respond to the original FOS recommendation in December.

eskbanker

Cotta wrote: »

It seems Northern Ireland has been annexed from the UK. Further to this FOS have offered £100 compensation for their part in the process and I was also told to log a fresh complaint with TSB on their failure to respond to the original FOS recommendation in December.

Glad to see that FOS have accepted their role in the saga!

It'll be interesting to see what comes out of the next complaint to TSB - it certainly sounded from your earlier dealings with TSB that they'd resist any further payment but if FOS are suggesting you do this then they'd presumably be sympathetic if/when the case reaches them....