When Banks don't Act on FOS Findings

Cotta

And it arrived into my account this morning, £549.90 - what a saga that is finally over.

badger09

Cotta wrote: »

And it arrived into my account this morning, £549.90 - what a saga that is finally over.

Thanks for the update. You deserve every penny!

eskbanker

Dusting down an old thread, but responding to another FOS one earlier on reminded me to see if the decision on this saga was published and for anyone interested in the FOS's version of events it's DRN4689385, published at https://www.ombudsman-decisions.org.uk/viewPDF.aspx?FileID=212260

Unless there's another long-suffering (ex-)TSB customer who suffered a remarkably similar experience, that is....

Doesn't get off to the best of starts, with the background including "He lives in Ireland", ahead of reference to TSB's specific problems with "some customers outside of the UK", a bone of contention way back in this thread as I recall, given OP's residence in Northern Ireland :wall:

Cotta

eskbanker wrote: »

Dusting down an old thread, but responding to another FOS one earlier on reminded me to see if the decision on this saga was published and for anyone interested in the FOS's version of events it's DRN4689385, published at https://www.ombudsman-decisions.org.uk/viewPDF.aspx?FileID=212260

Unless there's another long-suffering (ex-)TSB customer who suffered a remarkably similar experience, that is....

Doesn't get off to the best of starts, with the background including "He lives in Ireland", ahead of reference to TSB's specific problems with "some customers outside of the UK", a bone of contention way back in this thread as I recall, given OP's residence in Northern Ireland :wall:

It seems Northern Ireland has been annexed from the UK. Further to this FOS have offered £100 compensation for their part in the process and I was also told to log a fresh complaint with TSB on their failure to respond to the original FOS recommendation in December.

eskbanker

Cotta wrote: »

It seems Northern Ireland has been annexed from the UK. Further to this FOS have offered £100 compensation for their part in the process and I was also told to log a fresh complaint with TSB on their failure to respond to the original FOS recommendation in December.

Glad to see that FOS have accepted their role in the saga!

It'll be interesting to see what comes out of the next complaint to TSB - it certainly sounded from your earlier dealings with TSB that they'd resist any further payment but if FOS are suggesting you do this then they'd presumably be sympathetic if/when the case reaches them....