Other ways to get broadband

moneyistooshorttomention

My current company is Plusnet.

In the course of this - I think there may be a couple of extra companies available since I moved here (when I was shocked to find I only had about 3 or 4 choices).

Sounds like I'm veering more towards = if I stick with a conventional company perhaps it should be Sky....:cool:

Not quite sure what "Ping" is? Can you explain a bit please?

moneyistooshorttomention

culpepper wrote: »

Do you have fon with them? I think that was what it was called. I seem to remember if you allowed it via your modem, you could then use any other fon signal that was strong enough with your own computer. It might be a way to have a connection when yours goes down but obviously its not an alternative, just a stop gap and relies on other BT users near enough for your wifi to access it.

- I dont have wi-fi.

- I won't have wi-fi.

Sounds like that isnt a viable option for me personally.

Don't know what "fon" is???

phoebe1989seb

moneyistooshorttomention wrote: »

Hmmmmmm:think: - I shall certainly bear that point in mind as a possible fallback position if worst comes to worst.

EDIT; I've sent them a query re their services - as I'm getting distinct suspicions it may need someone "bigger/louder" than me to deal with this issue.

EDIT; Had automated response back from them. Not raising my hopes just yet - as I wouldnt be surprised if they don't do remoter areas like this. I'm getting more certain that the problem lies with the fact that an engineer here told me way back that there is no spare capacity on the "box" down the road and they are basically muddling through swopping people around as extra people ask for new phonelines - rather than putting in that spare capacity. This is a remote area/people not demanding "usual" (ie latest) standards of service and I think this is probably the root of the problem.

I have a distinct feeling "my" set of wires gets whipped off me at intervals and given to someone complaining louder than me. So I have to complain yet again and then someone else complains and it all "goes round and round".

My sympathies Money! Since moving to rural SW Wales in February we've encountered​ similar, down to getting the same explanation regarding the space in the nearest box......we only have two reasonably close neighbours so not sure who exactly has been given 'ours'!

BT Openreach sent us cable to lay ourselves but we actually decided not to bother and are surviving with no landline, no broadband except that which we get on our smart phones or when we go out for lunch etc. We might eventually get a dongle.

Sorry, not helpful to you at all I know, but just wanted to say you're not alone

that

moneyistooshorttomention wrote: »

Not quite sure what "Ping" is? Can you explain a bit please?

Ping is a utility that allows you to check a pc is there and alive, plus a round trip time how long it takes for the message to get there and back.

think it works on all operating systems including dos (if you add tcpip to it) , windows, unix and linux. Suspect it is on mac too. Surprised it that command is not on every system that uses ip

If you go to a dos prompt (Start button > cmd) and in the black box type ping 8.8.8.8 it shows you that the computer with an ip of 8.8.8.8 is alive and how long the round trip was. Larger the time value the longer or worse the connections. sometimes it will time out but out of 100 consecutive pings I would think a timeout of 10 is a bit poor.

A few gotchas with this is that some people block the ping replies, and others may route different type of traffic through different devices

Put PING into youtube for a better explanation

moneyistooshorttomention

phoebe1989seb wrote: »

My sympathies Money! Since moving to rural SW Wales in February we've encountered​ similar, down to getting the same explanation regarding the space in the nearest box......we only have two reasonably close neighbours so not sure who exactly has been given 'ours'!

BT Openreach sent us cable to lay ourselves but we actually decided not to bother and are surviving with no landline, no broadband except that which we get on our smart phones or when we go out for lunch etc. We might eventually get a dongle.

Sorry, not helpful to you at all I know, but just wanted to say you're not alone

It does help - ie to know it's probably the area and nothing to do with me iyswim. Helps to give me the confidence to know I'm not the one "in the wrong" here and to carry on fighting for Normal service until I get it and not have anyone in the area trying to convince me that "black is white"...

I don't/won't have a smartphone - I'm one of the people that only ever got a basic mobile phone and, if I'd swopped to a smartphone then recent stuff I've read would have resulted in me swopping back to a basic one anyway.

I don't really quite know what a dongle is/wouldnt know what to do with it if I had it (ie whether it would work with a standard box non wi-fi computer anyway).

I'm a stubborn wotname - and will carry right on trying to get the services in the area to work "normally" insofar as it impacts on me - until such time as it does work normally - or I win the lottery and can move back again (whichever comes sooner:rotfl:).

GoBoldly

Have you checked with your neighbours if they have problems complain together.
If any have good service change to their supplier

D_M_E

Had similar to what you describe.

Try removing all cables from both sockets, then plug the router cable directly into the bottom socket and see what happens.

If all working better then your doubler could be problem.

If not then - and this fixed the problem I had - try getting a new cable from the router to the socket and don't use the doubler with the router

EDIT - note that if you have or take up FTTC then both the router and the cable to it will be different.

moneyistooshorttomention

I did get that cable swopped to a new one recently - in case it helped.

Wondering how I could avoid using the doubler with this? It's a single phone socket that has a doubler coming from it for both the computer and my main phone. Did you stop using the phone off the doubler and do without one of your phones?

moneyistooshorttomention

Re neighbours - there are only two to count (which is a nuisance - as pressure of numbers might help with OpenReach).

One has a computer and we don't speak to each other (long story...:cool:) and I'm currently trying to find out by an indirect route who their provider is.

The other one doesnt have broadband yet.

lammy82

I had a similar problem and it was only when I reported it as a 'noisy phone line' issue to my phone provider/ISP that they actually got it sorted. Then the internet drop out stopped.