Other ways to get broadband

moneyistooshorttomention

arciere wrote: »

No, that won't work, unless you have the same ISP and does not require username/password.

Does that mean then that the computer guy that said he could take my computer away with him and check it at his place wouldn't be able to do so in actual fact??

I know another computer guy took away my computer box recently and swopped the whole hard drive - as he told me it had had it. So he took the "box" away and brought it back with a new hard drive in it. Or is that something rather different and it doesnt matter re ISP and password and stuff?

moneyistooshorttomention

AndyPix wrote: »

Your "computer guy" needs sacking ..


Google run 2 Public DNS servers 8.8.8.8 and 4.4.4.4


Next time this happens, to help determine where the issue actually is, see if you can ping 8.8.8.8 and then see if you can ping your routers IP address .


You mention the trouble shooter thingy - does this fix the issue temporarily or tell you that it was unable to do so ?

No it doesnt fix it.

It just tells me that is what the problem is and that it's unable to fix it.

culpepper

moneyistooshorttomention wrote: »

Fibre broadband has reached this area and I've also considered that - but am told that they would still be using the old landline from the box to my house and that swopping to fibre wouldnt make any difference (because the fibre only goes to the box). Mind you - I don't know if that's correct or no - considering one of the computer people telling me that told me in the next breath that there's no such thing as a Google server:cool::cool:

Personally - I can't see how I could swop to fibre - and NOT get any difference. Otherwise - why would anyone do a swop to fibre and pay more for their service in the process? They must be getting more for their money surely?

Fibre is faster but it does still go through the box somewhere along the line unless you use a seperate cable provider like virgin who have their own cables that they connect up to the customers house via a dedicated box but arent everywhere in the country. (Im not even sure that virgin's broadband is even called fibre).
I think what happens is, the signal goes to the box via fibre and then must use the wires inside the box as usual but you get a faster connection because the fibre is supplying the initial signal.
I dont know all the details but its something like that and the people using the ordinary non fibre use the ordinary wires throughout which provides a slower connection.

JJ_Egan

<Fibre broadband has reached this area and I've also considered that - but am told that they would still be using the old landline from the box to my house .
CORRECT



and that swopping to fibre wouldnt make any difference (because the fibre only goes to the box)>




Thats not true but it depends upon what the problem is .
Could be your outside line so complain that the phone line is noisy .
But as said unless your setup is connected directly to the master socket with a new filter in place its internal problem.


HOWEVER post one says its the computer that is cutting out .I take it its not the computer cutting out ??

arciere

culpepper wrote: »

Fibre is faster but it does still go through the box somewhere along the line unless you use a seperate cable provider like virgin who have their own cables that they connect up to the customers house via a dedicated box but arent everywhere in the country. (Im not even sure that virgin's broadband is even called fibre).
I think what happens is, the signal goes to the box via fibre and then must use the wires inside the box as usual but you get a faster connection because the fibre is supplying the initial signal.
I dont know all the details but its something like that and the people using the ordinary non fibre use the ordinary wires throughout which provides a slower connection.

The common 'fibre' connection is what is technically called FTTC (fibre to the cabinet). Basically you get fibre connections up to the BT cabinet, but from there to your house it still uses the old copper wires.

arciere

moneyistooshorttomention wrote: »

Does that mean then that the computer guy that said he could take my computer away with him and check it at his place wouldn't be able to do so in actual fact??

I know another computer guy took away my computer box recently and swopped the whole hard drive - as he told me it had had it. So he took the "box" away and brought it back with a new hard drive in it. Or is that something rather different and it doesnt matter re ISP and password and stuff?

If you use the computer with another internet connection and it works, it proves that your computer does not (in theory) have any problems, but it does not prove that the problem is with the line.
Routers are set up differently depending on ISP and type of contract. Some of them use generic values (i.e. generic usernames and passwords, or no usernames at all), others have their specific values. So, while you could attempt using your router somewhere else, it does not mean that it will work.
Much easier to find out what's breaking down with your current set up.

Carrot007

If you do believe you are having a openreach issue then the best course of action is probably to move to a better ISP who deal with issues and will allow engineers to go out. (why some do not when you pay if it's your fault I do not know!).


Best - AAISP. This is even a major thing they advertise. However they are not cheap.


Medium - Probably go with BT/Plusnet. OR are still somewhat twisted into them so they may do something.


Worst - Lot's talktalk probably at the bottom, my father switched mid contract to BT for this issue and got the early switch charge removed after the report from BT.


Other thoughts.


1. are you testing this weird and into the master socket you need to unscrew the faceplate for. (there is no other option for a test).



2. What speed are you meant to get, fibre may be worth it. I would get under 1 meg here, but I would still expect to be able to get to dns.


3. DNS, again who are you with, do try using googles dns instead.


And remember cheap ISPs are useless.

moneyistooshorttomention

JJ_Egan wrote: »

HOWEVER post one says its the computer that is cutting out .I take it its not the computer cutting out ??

It just comes up with that "no server" message and it's lost its Internet connection. So - whatever webpage I'm on just freezes or, if I'm trying to get on the Net in the first place, I can't - as the Google homepage (which I have as my homepage) won't come up.

Right now - it's saying "Network 3 - internet access" down on the bottom banner on my screen. When it's not working - that gets replaced by the yellow triangle.

DoaM

Are you connecting via cable to the router or via WiFi?
If via cable, when the Internet fails can any WiFi device (e.g. phone or tablet) still connect OK? (This would help determine whether it's a PC or other fault).

What sort of faceplate do you have at the master socket? Is it one with two ports? (ADSL and Phone). Is it a "split" faceplate which (when you remove it) exposes a "test" socket behind it that the faceplate plugs in to?

If you unplug the faceplate from your master socket, do you lose the dial tone at the extension?

moneyistooshorttomention

Cable only.

The two internet wall sockets are both single - and I have a doubler thingie that I plug the phone into on both of them and the computer wire into the other one on the socket I use.

Everything is new in my house since I bought it - new sockets/new doubler thingies (brand new on the socket my computer comes from)/new router/new phone wiring and sockets.

Don't know answer to last question - engineers have tested main socket numerous times since I bought this house - whilst I am trying to explain the standard I'm used to (ie I do know what normal is like). Come back Virgin - all is forgiven - I just wish they were in this area, but don't suppose they ever will be.

As what I was used to was Virgin cable (underground) and phonewire to current house is underground - then I'm wondering if my broadband reception would be any better if phonewire was "hanging in mid-air" from nearest pole (rather than underground) and whether my chances would be any better of getting OpenReach to replace phonewire that way. Or, whether that wouldnt be much/if any better and might even be worse - because this is a very windy area and I've got visions of the phonewire being blown around like mad and whether that might muck it up?