What would you have done.

POPPYOSCAR

Pollycat wrote: »

You're being ridiculous and pedantic now.
When I said 'look' I meant physically put your hands inside the bag and rummage under clothes and remove something.
And you knew very well what I meant.

Pollycat you are wasting your time with this poster it is obvious what they are about.

Pollycat

JReacher1 wrote: »

I am not being pedantic at all. My point from the start of this thread is that if you leave a bag open in a hotel room then the staff will look in the bag as it will basically be impossible not to see what is inside an open bag.

I am relieved that you now realise that I am correct :doh::doh::doh:

Have I acknowledged that you are correct?
No. Because you're not.
You seem to have difficulty understanding the difference between noticing a bag on the floor, chair or bed and physically putting your hands inside and removing something that is not visible.

JReacher1

Pollycat wrote: »

Have I acknowledged that you are correct?
No. Because you're not.
You seem to have difficulty understanding the difference between noticing a bag on the floor, chair or bed and physically putting your hands inside and removing something that is not visible.

At what point have I said it is acceptable to physically remove something that is not visible from a bag? My first post was before it was clarified by the OP that the wine was not visible. Since then I have at no point said it was acceptable to rummage through a customers bag.

Unfortunately this thread has now got a bit personal and there is nothing else I really need to add so I will retire gracefully.....

POPPYOSCAR

Pollycat wrote: »

If housekeeping had an issue with the OP taking the wine (as opposed to drinking it in the room ), they should have gone directly to the person in charge who could then decide whether to make an issue of it or let it go in the interests of not upsetting a guest.
Under no circumstances should housekeeping rummage through a guest's belongings.
I'd be very interested to read the hotel's side of this story.

Yes they should have but you do get some officious people acting on heir own impulses.

I once had cause to complain about a member of staff in a well known supermarket.

As a result they said the manager would be holding a staff meeting to discuss the incident and ensure it did not happen again. They apologised profusely and sent a gift voucher.

Pollycat

POPPYOSCAR wrote: »

Pollycat you are wasting your time with this poster it is obvious what they are about.

I do believe you're right, Poppy.

JIL

JamoLew wrote: »

Would you help yourself to stuff off a housekeepers trolley in the corridor based on it being a "consumable" .

Sounds like you are the type of guest that the first thing you do is scope the room out and decide what you can grab for "free"

I'm sorry you make the assumption of what type of guest I am. I stay in many hotels with complimentary upgrades, if it's something I would use later such as a bar of chocolate or a small bottle of wine, then yes I would take it, it's been left for me.

Funnily enough after this incident took place the following morning, I passed the housekeeping trolley and there was a load of wine on there. It was unattended. It did not cross my mind to even think about taking any.

JIL

JReacher1 wrote: »

The OP knew that housekeeping would enter that room at some point and the fact they knew this and didn’t put their personal belongings out of sight e.g. by closing the bag shows that they did not mind the housekeeper looking into their bag at their stuff. The objection is to the fact they actually touched their stuff which does cross a line.

I'm not sure that I would have expected housekeeping to return to the room, my first post told you that we went for breakfast, when we came back the wine had been replenished. There was no reason for them to return later that day. I moved it from the tray, into my bag. I did fully intend to either take it home or drink it later after we had been out for the day.

Nothing else was taken, hence I am convinced housekeeping realised that they had left the wine in error. I perhaps on reflection should have spoken to reception about this.

lincroft1710

Kim_kim wrote: »

I don’t think they can explain going down the OPs personal baggage.

Looking for the Spanish waiter's escaped pet rat?

photome

Kim_kim wrote: »

I don’t think they can explain going down the OPs personal baggage.

But they never got the chance,

If you suspected/ knew someone had been in your bag, would you leavee without saying anything, I know I wouldn’t.

And if you leave without saying anything it’s not then fair IMO to leave a negative review based on that incident

Pollycat

photome wrote: »

But they never got the chance,

If you suspected/ knew someone had been in your bag, would you leavee without saying anything, I know I wouldn’t.

And if you leave without saying anything it’s not then fair IMO to leave a negative review based on that incident

I think the OP wishes that she'd said something at the time.
Unlike one poster who thinks the OP's OH drank the wine and ate the nibbles, I think the hotel has behaved poorly.

Personally, I think if housekeeping is in the habit of rummaging through a guest's bag and removing something, they really do not deserve the right of reply on a review.