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DD issue
Comments
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The DD guarantee means you can recall the DD payment under the scheme.
The company needs to provide you with advance notice of how much they are going to debit to comply.
This doesn't prevent them from setting up new DD mandates - to continue to cancel them is just causing you/them to go round in circles. Unless I've misread and you have told them you are cancelling the DD then they will just continue to do this as you've not told them otherwise.
Check your 'junk' email folder in case they have emailed you an amount or expect a letter in the post in the next few days telling you how much and what date the debit will be taken.
If you still do not want them to process the payment by DD then call them to pay via other means.
I'm struggling to see why you are putting yourself through this when you have the funds for the bills anyway.
As suggested also check your CR to see if they do/are reporting to the CRA - that is alot trickier and more time consuming to resolve than a DD recall.
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You don't have to be the best -
Just be better than you were yesterday.0 -
This doesn't prevent them from setting up new DD mandates - to continue to cancel them is just causing you/them to go round in circles. Unless I've misread and you have told them you are cancelling the DD then they will just continue to do this as you've not told them otherwise.
I disagree. The OP cancelled the DD with his bank, and as far as I'm aware that should mean that any attempt by the company to set up a new DD using the original insturction shoud be rejected. The company shouldn't do it, but to my mind the biggest gripe would be with the bank for failing to act according to their customer's instruction.0 -
I am surprised that your old supplier didn't block your transfer to the new one in June as you were in debit.
Yeah, someone else also said that. Was surprised myself that the move went ahead and wasn't blocked.
The funny thing is that I've spoken two different customer service agent over the phone and not one of them said anything about the outstanding balance on my account.
The second time that I called them (yesterday) said that he has deleted my bank details from my account.0
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