E.ON Go Online 1 Year V18 (Withdrawn)

Raxiel

SpanishBlue wrote: »

Exactly the same situation with me.


Reading above I see that it's probably not a problem with the switch, just a normal delay, but surely E.on could issue a quick email just to let people know their switch is progressing.


Also just wondering, if it takes 14 days for E.on update my account, do I pay the new cheaper rate from the day I started the switch, or 14 or so days later?

The day you started. It will be backdated when it's complete.


Regarding the 14 days, I assume its a hard wait built into an automated process. They may have some sort of 'do not touch' to make sure they don't accidentally violate the cooling off period and get rapped on the knuckles by OFGEM, and since there's no detriment to waiting 14 days (even if it's not required) the same system is used for internal switches, just with an extra backdating step tacked on at the end.


I suppose that, in practice, it only matters for most people when a bill is actually raised.


Edit: Actually, I'm probably talking rubbish. Just re-read what Malc said just a couple of posts back that switches from PCW's come through in batches and are handled manually. There could be any number of reasons for the delay and I should probably stop guessing.

beardiedog

E.ON_Company_Representative:_Malc wrote: »

As above beardiedog, I can confirm we removed Go Online Fixed 1 Year version 18 from sale earlier today and replaced it with version 19.

Sorry this is no good for you.

Malc

Shame, you almost enticed me back. I don't think you'll get many new customers with the v19 rates.

It would cost me £335 more a year than I'm paying now with Bulb, and £159 more after the increase.

CRAZY

Former_E.ON_Company_Representative:_Malc

Toki wrote: »

Hi Malc / Helena,

I've recently initiated a switch to E.On. Similar to others here, I've been with E.On before. Can I used my previous login details rather than create a new account online? Thanks in advance.

Hello Toki and many thanks for coming back to us.

I agree with Raxiel. As you're returning via a Price Comparison site, we'll set up a new account and you'll need to register online again with different details.

Sorry I can't give you more positive information Toki.

Malc

Former_E.ON_Company_Representative:_Malc

SpanishBlue wrote: »

Exactly the same situation with me.


Reading above I see that it's probably not a problem with the switch, just a normal delay, but surely E.on could issue a quick email just to let people know their switch is progressing.


Also just wondering, if it takes 14 days for E.on update my account, do I pay the new cheaper rate from the day I started the switch, or 14 or so days later?

Hello SpanishBlue and to confirm Raxiel's excellent advice - thanks Raxiel - tariff changes through Price Comparison sites are backdated to the day the move was requested.

Take your point about letting customers know about these moves earlier. As promised to Raxiel yesterday, will be passing all this feedback to the right people here.

Thanks SpanishBlue.

Malc

Former_E.ON_Company_Representative:_Malc

Raxiel wrote: »

The day you started. It will be backdated when it's complete.


Regarding the 14 days, I assume its a hard wait built into an automated process. They may have some sort of 'do not touch' to make sure they don't accidentally violate the cooling off period and get rapped on the knuckles by OFGEM, and since there's no detriment to waiting 14 days (even if it's not required) the same system is used for internal switches, just with an extra backdating step tacked on at the end.


I suppose that, in practice, it only matters for most people when a bill is actually raised.


Edit: Actually, I'm probably talking rubbish. Just re-read what Malc said just a couple of posts back that switches from PCW's come through in batches and are handled manually. There could be any number of reasons for the delay and I should probably stop guessing.

Spot on Raxiel. As above, tariff switches are backdated to when moves are originally requested. At the moment, this is done manually and so adds to delays letting people know. Going forward, we might look to automate this so these delays are reduced. The feedback I'm sending through will help promote this.

Thanks Raxiel.

Malc

Former_E.ON_Company_Representative:_Malc

beardiedog wrote: »

Shame, you almost enticed me back. I don't think you'll get many new customers with the v19 rates.

It would cost me £335 more a year than I'm paying now with Bulb, and £159 more after the increase.

CRAZY

Totally understand beardiedog. Savings like that are too substantial to ignore.

Malc

Carolyn500

I'm a very unhappy bunny at the moment. My current E.ON tariff, which is GoOnline 1 Year v2 finishes on 6th November, and I received an email from E.ON yesterday morning saying I need to find another suitable tariff, and suggesting the GoOnline 1 yr v18 as it was their cheapest deal. It stated that I would need to use a price comparison site to sign up. I was a bit puzzled as to why I couldn't just click a button on E.ON's website as I usually do, but anyway I then began searching on all the comparison sites, but could only find the GoOnline 1yr v19, which would cost me about £250 more p.a. I didn't understand why I couldn't find v18, until I stumbled on this forum and realised it had been discontinued shortly before I started looking. I must have missed it by minutes! Not sure which way to go now, as I would prefer to stay with E.ON, plus I have had a smart meter fitted recently, but the difference in price is horrendous. As I said, I am not happy with E.ON for telling me about V18 just as they were discontinuing it.

lubylwu

I applied to switch to Eon Go Online V18 on Monday but so far have not had any acknowledgement from either MSE or Eon. I have been with Eon many years and this is the first time I've used an energy comparison site to switch, as usually Eon had the best prices on their website.

In view of the information I have seen on here - that V18 is no longer available - I have just called Eon to check if they have received my application but they were most unhelpful and said to wait 10 days and then contact MSE to chase the application. This was not what I wanted to hear - I presume there is some way for them to check the application is going through via my account details. All I would like is reassurance that the matter is in progress and not just lost in the big black hole!

Former_E.ON_Company_Representative:_Malc

Carolyn500 wrote: »

I'm a very unhappy bunny at the moment. My current E.ON tariff, which is GoOnline 1 Year v2 finishes on 6th November, and I received an email from E.ON yesterday morning saying I need to find another suitable tariff, and suggesting the GoOnline 1 yr v18 as it was their cheapest deal. It stated that I would need to use a price comparison site to sign up. I was a bit puzzled as to why I couldn't just click a button on E.ON's website as I usually do, but anyway I then began searching on all the comparison sites, but could only find the GoOnline 1yr v19, which would cost me about £250 more p.a. I didn't understand why I couldn't find v18, until I stumbled on this forum and realised it had been discontinued shortly before I started looking. I must have missed it by minutes! Not sure which way to go now, as I would prefer to stay with E.ON, plus I have had a smart meter fitted recently, but the difference in price is horrendous. As I said, I am not happy with E.ON for telling me about V18 just as they were discontinuing it.

Hello Carolyn500 and totally understand your frustration.

Go Online version 18 was withdrawn from sale on Wednesday morning, 19 September 18. Tariffs highlighted in renewals are available at the time the letters are written. We review our products all the time and often release/withdraw them relatively quickly. Sometimes the replacement will be more expensive, sometimes cheaper. It depends on the circumstances at the time.

Recent Go Online tariffs (from and including version 12 to date) have only been available through certain Price Comparison sites. You're doing the right thing in checking what's available on these sites. If you do decide to go for another of our tariffs, exit fees won't apply.

Sorry you missed out on version 18 Carolyn500.

Malc

Former_E.ON_Company_Representative:_Malc

lubylwu wrote: »

I applied to switch to Eon Go Online V18 on Monday but so far have not had any acknowledgement from either MSE or Eon. I have been with Eon many years and this is the first time I've used an energy comparison site to switch, as usually Eon had the best prices on their website.

In view of the information I have seen on here - that V18 is no longer available - I have just called Eon to check if they have received my application but they were most unhelpful and said to wait 10 days and then contact MSE to chase the application. This was not what I wanted to hear - I presume there is some way for them to check the application is going through via my account details. All I would like is reassurance that the matter is in progress and not just lost in the big black hole!

Hello lubylwu and thanks for switching to our Go Online version 18 tariff.

Switches through Price Comparison sites are received in batches and handled manually by a ring-fenced team. Confirmations will go out but, as you say, there's a delay. Totally agree, these delays cause anxiety particularly where tariffs are only available for sale for a limited time. This is something I've raised with senior management and will continue to chase. Doesn't help your current situation, I know, but looking to improve this response time going forward.

As these changes are being looked after by a dedicated team and uploaded manually, details won't be available either on accounts here or online until this work has been done. Don't worry, the move will be back dated to when you applied for the tariff.

You should've received a confirmation email from MSE's Cheap Energy Club (CEC). Of the examples I've seen, these emails are going out within 24 hours of a switch being requested. There'll also be a note when you log into your CEC account saying the switch is in progress. As you haven't had the email and if there's no mention on CEC, I'd check with the Cheap Energy Club straightaway.

Sorry for the delay confirming your switch lubylwu.

Malc