Help with Virgin Claim going to Court

halifaxmortgage

Thanks for the feedback guys.

Your correct right about the wording....I try and re-word it.

As for the £1000 - Yes, that's based on £650 estimate, but that does NOT include the cost of disconnection or re-connection of the cable.

halifaxmortgage

Hey guys,

As per you're suggestions, I've altered the bullet points and also offer VM a reduced settlement if they are willing to resolve the issues.

Let me know your thoughts and if all is okay, I'll post it first thing tomorrow.

Thanks

# I received a call on 12/08/18 from complaints, whom advised that VM don't have anyone who can come out to assess the damage and that VM don't have a specialist repair team.

# Due to the cabling owned by VM, I've had a lot of difficulties getting a quote. I managed to obtain an estimate for £650.00, however this does not include the cable connection/disconnection costs, which I estimate to be around another £350.

I therefore confirm that as a goodwill gesture, I will be willing to settle the case on the basis that your client pays a reduced total sum of £900.00 in full and final settlement of the claim.

waamo

Looks ok to me. Remember it's a negotiating position. Prepare to show some flexibility.

halifaxmortgage

waamo wrote: »

Looks ok to me. Remember it's a negotiating position. Prepare to show some flexibility.

Thanks mate. I've always been willing to show flexibility and I'm still willing to make some comprimises, but not if they are taking the mickey.

I'll send the N180 to the courts and the N180 + 2 Letters to the VM solicitor....let's hope they come to their senses.

As usual, I'll keep you updated.

Thanks very much again.

halifaxmortgage

Guys, today:

I've emailed the N180 pdf version to court and VM.
I've also emailed the "Without Prejudice" letter and sent it via post to VM.

Fingers crossed, they'll try and resolve this beforehand.

Thanks for all your help.

halifaxmortgage

Good morning.

Just a quick update to say that VM emailed the N180 back to me stating they want mediation.

I also spoke to courts, whom advised that they have a large backlog of cases (approx 2wks behind), so I could be waiting a while.

Now I assume the next stage will be a date for mediation appointment . But what happens during that appointment? What do I need to have ready in place and how do I go about negotiating a good deal for me?

Thanks again

waamo

It will be done by telephone. You negotiate via a mediator. You do not speak VM and the mediator will try and push both parties into resolving this.

Mediation is binding so don't agree to something you are not comfortable with. It's also confidential and if you do go to a hearing the judge will have no idea what happened or even if you had mediation.

steampowered

Well done on taking it this far.

For the mediation, you need to be ready to give a short explanation of your case to the mediator.

You also need to think about what figure you might be prepared to accept from VM in settlement. And be prepared to continue with the claim if you don't get that.

halifaxmortgage

Thanks very much guys.

Do I need to have any evidence, such as dates/times or what conversation or photos/videos ready in case they request it? Or is it simply explain what issues they've caused and what I want in return?

Also I know I've said I want XYZ in monetary value, but am I allowed for, example, to ask them to reinstall the cable again and pay partial money so that I could get a builder to fix the rest of the damage?

DoaM

At mediation you can ask for whatever you want - they other party will either agree or disagree, or you'll come to a mutually-acceptable compromise. That's the whole point of mediation.

It's done over the phone - have your evidence to hand so you can be sure of what you're saying, but you don't need to send anything to the mediator.