Economy Energy raising gas unit charge by 88%

andy_poulton

Wow.
Mine dropped in yesterday too.
Gas up 60%
Electricity 15%
Overall about 40% increase total.
After three months of hassle with every aspect of Customer service not surprised if it was an error.
My T&C's say fixed guaranteed until 6/6/2019

I expect the wait on the phones will go up from the usual 30 to 40 minutes!!

I have posted before as they put my direct debits up quoting many fragile reasons [after no bills yet and estimated amounts I have supplied readings]
Cold snap, Heavier than normal use, previous supplier notified them I was a heavier than declared user.

Yet I was £72 in credit.

I will try the chat. [It is till just as useless]
Yes it does smack of desperation, letter encouraging me twice it might be worth to change suppliers.
Does it spell trouble?
Only just had my switch cashback too.

Going for a recommended BULB switch asap no debits up front and 90% customer service.
EE took three direct debits woth of fuel in just over a month. [two on joining as T & C 's I missed that] and then another after a month.

The_Big_Bamboo

Sterlingtimes wrote: »

The offer on which I contracted stated price guaranteed until 28/05/2019:

I guess it just means they’re changing the tariff price from 7th October,...it doesn’t mean your own personal charges will increase if your tariff is ‘fixed’ till sometime next year.

I’m not surprised they’ve increased the charge dramatically though;...the tariff you quoted is a really good deal. I wish I was on it!

P.S. to accompany the dramatic price increase perhaps they should consider changing the name of their company as well. :doh:

andy_poulton

I was just advised and still on the chat now!! my prices ARE going up next month.

They have just asked for the same screen grab as yours above.
They were very adamant until I mentioned T%C's and in breach and OFGEM

I will update later when chat stops.

THEY ARE LOOKING IN TO IT!!

andy_poulton

Chat finished with:-

I will get this escalated further for you Andrew. Please accept my sincere apologies for any Inconveneince this may have caused you.

I will get back to you via email within 5 days. Is that okay?

08:54
Hamse
I will also update your account

andy_poulton

Hi Big Bamboo

"I’m not surprised they’ve increased the charge dramatically though;...the tariff you quoted is a really good deal. I wish I was on it! "

I would agree it is still coming out tops but a couple of others have a recommend from Martin

Okay but not with their customer service.
Check out the 400 plus replies on Trust Pilot

Cheers Andy

andy_poulton

MMMm interesting mine is slightly different:-


Tariff name
Switch Saver
Switch Saver
Tariff type
Fixed
Fixed
Payment method
Direct Debit
Direct Debit
Unit rate
gas 12.43p
elec 2.19p
Standing charge
Gas 21.00p per day
Elec 31.50p per day
Tariff ends on
06/06/2019
06/06/2019
Price guaranteed until
06/06/2019
06/06/2019

Sorry could not upload image

alanb122

I have been with this supplier since mid 2017. Their admin has been terrible from the start. It would take too long to go through all my problems. I was on a fixed tariff till June this year when I switched to Switch Saver at the the end of the fix period. I was told that this was a variable tariff and that there were no fixed rates on offer. I am therefore surprised to see that there are people on Switch Saver who have been told it is a fixed tariff. Moreover they are not all on the same rates. I suspect that the price increase letter has gone to all Switch Saver customers, including those supposedly on a fixed rate.

This seems a nonsensical situation as a rate cannot be both fixed and variable but in my experience you cannot believe anything the company says either on the phone or by email or by letter. You often get conflicting information from different customer service advisors.

I also worry that the company is headed for the buffers. There is likely to be a mass exodus of customers given that all their customers have gone to them looking for cheap rates.

Sterlingtimes

Ok, they are adamant that the tariff is variable via their Facebook channel. This is blatantly incorrect. I have asked for an escalation. I have read T&Cs end to end in conjunction with emails which form part of an offer which I accepted leading to a legally binding contract. MSE also had this listed under the "fixed price" offer, and the email paperwork trail indicates that the tariff (as least in my case) is fixed.

Sterlingtimes

Their front desk is pre-programmed to repeat endlessly that the tariff is variable. I will now raise complaint correspondence which I will email and post by tracked special delivery. They have to respond within 10 days.

The_Big_Bamboo

alanb122 wrote: »

I have been with this supplier since mid 2017. Their admin has been terrible from the start. It would take too long to go through all my problems. I was on a fixed tariff till June this year when I switched to Switch Saver at the the end of the fix period. I was told that this was a variable tariff and that there were no fixed rates on offer. I am therefore surprised to see that there are people on Switch Saver who have been told it is a fixed tariff. Moreover they are not all on the same rates. I suspect that the price increase letter has gone to all Switch Saver customers, including those supposedly on a fixed rate.

This seems a nonsensical situation as a rate cannot be both fixed and variable but in my experience you cannot believe anything the company says either on the phone or by email or by letter. You often get conflicting information from different customer service advisors.

I also worry that the company is headed for the buffers. There is likely to be a mass exodus of customers given that all their customers have gone to them looking for cheap rates.

Most energy companies don’t change tariff prices once a particular tariff has been released to the general public;...if prices change they supersede the old tariff with a differently named new tariff for new customers.

However, it would appear that with this particular Economy Energy tariff although the ‘name’ has remained unchanged the charges and Ts&Cs within that tariff have been chopped and changed as and when it’s suited Economy Energy to do so.

You end up with a large customer base who are ostensibly on same tariff but many of whom have very different Ts&Cs;...it’s a little confusing, to say the least.

However, any changes should not affect existing customers,...only new customers.

P.S. I’m no legal expert btw, so my last sentence could be complete bollocks. :doh: