EDF Exclusive Easy Online switch Cheapenergyclub

The_Fat_Controller

I applied via MSE CEC on 22 Aug, I was already an EDF customer
Nothing actioned or acknowledged by EDF, but as I had an ongoing issue with my meter I mentioned it to the lady I was dealing with and forwarded the email from CEC, she promised to sort it.
My tariff expired on 30 Sep and I moved to Standard Variable.
Called them on 2 Oct and good to their word, moved me to the Easy Online Exclusive backdated only to 1 Oct, so I actually saved a bit.
Quite happy, now just hope EDF confirm the switch to CEC and I get my £25 cashback 3 months thereafter, but I have already primed my contact about this and she says it will happen.

The_Fat_Controller

I spoke too soon !
The phonecall induced tariff switched worked and my bill on 5 Oct showed this.
However, the backlog of paperwork from the 22 Aug, was, in my case addressed on the 20 Oct, obviously without any reference to what the complaints team had agreed and actioned.
This has now resulted in all my bills being reversed and the new tariff applied back to the 22 Aug, which means I owe EDF a small amount.
Just sent the nice lady an email asking what they intend to do...