EDF Exclusive Easy Online switch Cheapenergyclub

The_Fat_Controller

Still waiting for confirmation from EDF, switch email sent by MSE CEC 22 August.
Been in contact with EDF as I had another complaint about my smart meter, they have a copy of the email and have agreed to switch manually at the end of my current tariff on 30 Sep if it is not actioned by the switch process.
Will chase EDF for the £25 if they do it manually.

TykeUK

I've had no contact from EDF but I just checked my online account and have been changed over to the new tariff.

Futuristic

TykeUK wrote: »

I've had no contact from EDF but I just checked my online account and have been changed over to the new tariff.

They'll send a letter and confirmation email few days after

Leolo

TykeUK wrote: »

I've had no contact from EDF but I just checked my online account and have been changed over to the new tariff.

Lucky you. Still no word from EDF and it has been just over a month now since I applied...

Freebyman

Rang them Saturday morning, Im already with them with a switch which ends 30th September. Apparently they have a 6 week delay in dealing with all the MSE people applying so could be a few more weeks. Said also that the new deal will be backdated to the 30th when my current deal ends. Hope this helps some people.

Cell

I'm an EDF to EDF switch - currently on variable due to the delay. Spoke with one of their advisors, e-mailed him personally and he said I'd receive something within seven days.

That was nearly two weeks ago.

The thing is, people like Martin ask why people stay where they were, and the reality is that very rarely does anything important/involved actually work in the initial stages. Customers left in limbo queuing at all times of the day 'but rest assured your call is important to us'.

I'm sure it will be alright in the end, but for several weeks it's time consuming and not a little worrying when all you literally have is an e-mail from MSE who aren't actually involved in the switch.

Stokesey

Hi
I posted previously saying that I started the CE CLUB SWITCH ON 18 august within EDF but my current tariff didn't end till September 30.
After a few weeks I contacted them and they had no record of the switch although I'd had an email from CE CLUB saying it was underway. Then I was informed that my new tariff would start from 18 August meaning I've lost 43 days at the cheaper tariff. .I complained ..had a lengthy conversation but all they would do was put me back on the previous tariff with the clear understanding that the new tariff would not be available on 30 September . I said I would stay on the new but I would have expected a cash adjustment ..this was refused. I've had a phone call from EDF today offering a fairly reasonable cash adjustment So I'm a happy bunny :😊😊

sammonp

switched 28/08 ---- received the Hurrah! Your switch is now in progress email ... then silence ..... EDF claim to be not able to help .... my current deal ends 30/09 ... panic panic panic
#############UPDATE#######
I called EDF, and was manually put on the Sept 19 v2 tariff by a very helpful call handler - I had to forward l my Hurrah! Your switch is now in progress email as evidence ... RESULT !!!

Cell

sammonp wrote: »

switched 28/08 ---- received the Hurrah! Your switch is now in progress email ... then silence ..... EDF claim to be not able to help .... my current deal ends 30/09 ... panic panic panic
#############UPDATE#######
I called EDF, and was manually put on the Sept 19 v2 tariff by a very helpful call handler - I had to forward l my Hurrah! Your switch is now in progress email as evidence ... RESULT !!!

Same as me except the tariff hasn't been changed.

ElizaSue

I applied to switch via CEC on 27th August but have heard nothing from EDF. As my current EDF tariff expires today, I telephoned them twice in recent weeks and was told there was a backlog and not to worry as they would backdate the change. I asked the second call handler if she could check if my application had been received but she just told me to be patient and didn't check. It will be five weeks tomorrow since I applied and I think this is an unsatisfactory service from EDF. We all seem to get slightly different responses from them, depending on which call handler we speak to.

Update: 3rd October. Tried EDF's chat facility and was told that all switch requests should be sorted out by 6th October. I asked if they could confirm that they had received my switch request. The reply was: 'I can't at the moment. All of the requests are sent from MSE on a spreadsheet, our tariff team are working through the requests and updating the accounts. We therefore won't know that you've requested this until we work through the requests. If you've received confirmation from MSE then don't worry, it will definitely be updated.' So, I'm no further forward. If I don't hear anything, I'll contact them again after 6th October.