EDF Exclusive Easy Online switch Cheapenergyclub

donslosers

Anyone else switched via the MSE link but heard nothing since?

The_Fat_Controller

Switched on 22 Aug, all I have is the confirmation from the MSE Energy Club.
I am already an EDF customer, new tariff not yet showing in my online account.

donslosers

Same here.

Reply from cheapenergyclub confirming switch details but saying EDF having problems processing tariff changes. Application should be considered in 14 days and if successful ( ?) switch applied retrospectively.

Not very satisfactory!

bsheridan

I also applied on 20th August 2018 to move to a new EDF tariff, but the switch does not seem to be working.

I have called EDF on several occasions, but they advise that they have not received any details from MSE?

Is this an EDF or MSE issue??

Dixi

I switched on 28 August and hadn't heard anything until today when EDF phoned me trying to make an appointment for a smart meter installation. I said I didn't want one and had thought the call was about the switch. They said they knew nothing about that and were sorry to trouble me. I now just will have to wait until next week. I think I will phone them on Tuesday. As said previously not as good as other years.

v11pow

EDF switch in progress, (leaving Scottish Power). Switch is at Meter reading check stage for both E and G but all efforts to submit meter readings failed due to various technical difficulties, describes as severe technical difficulties on the telephone system... a shambles. Not impressed. Switch was due to complete 11/9.

Darenth87

not edf but i did a switch during similar dates 22nd august via uswitch and got the usual "14 days" email. contacted n power a few days back and they had no record (sods law).

Is the switching starting to fall down in terms of the old suppliers just ignoring these ?

it really would not surprise me.

donslosers

bsheridan wrote: »

I also applied on 20th August 2018 to move to a new EDF tariff, but the switch does not seem to be working.

I have called EDF on several occasions, but they advise that they have not received any details from MSE?

Is this an EDF or MSE issue??

I think it's both - so submit an email query to MSE Cheapenergyclub and also query with EDF. According to MSE, it's EDF who have a backlog of people switching or switching tariffs and they are having trouble coping but the more we complain, the sooner something will get done about the delay!

Leolo

Well I am on the same boat, switched on Aug 21st and EDF has no record of it. Has anyone else had this resolved? Can you share your experience?
Cheers

Futuristic

Switched on 20th Aug and confirmed few days ago. But I did go on live chat 2 weeks ago and they asked to forward copy of the MSE confirmation email.

Dixi

I switched on 28 August and was concerned after seeing several posts on MSE. I went on Live Chat with EDF on Thursday(20 Sept) and they confirmed that there was a delay with the Collective Switch. I took screen prints at every stage of the conversation just in case.