Eon - lowell ***ombudsman update***

twhitehousescat

twhitehousescat

PS: I have just found out that I only had electric thru eon , seems my gas was by british gas

I do not think I can manage round two

PixelPound

Has the Eon rep stated they will send you anything? It's okay them saying they will send Lowell stuff, but how long will that take. A DMC will carry on pursuing the debt until told otherwise, and simply saying you don't owe it and Eon told you that on the phone probably won't stop it (I'm sure they get lots of people saying they don't owe it).

Willing2Learn

@twhitehousecat,

I just wanted to say well done! Through your sheer determination and perseverance, you got you an excellent result. I hope you get the compensation you deserve, for all the time you wasted, pushing against their flawed system.

I also want to apologise for not understanding the nature of your problem. I honestly did not realise that you had such clear evidence of Eon's error.


Good luck...

pogofish

!!! wrote: »

You're still avoiding the advice being given to you.

Send the Prove-It letter and await their response

My experience is that Lowell will ignore the prove-it letter and any other communication, whilst trying hard to mine more of your personal information and continue to pursue their 'claim' against you.

At least they stopped harassing me by phone for now - Instead they just send "It can be difficult to manage your debt - but we are here to help" letters.

Except that I don't have any debt, or owe any of the money they claim I owe but seem quite unwilling to put an end to the matter!

I would actually welcome a chance to see them in court!

sourcrates

Hi,


You may have a much simpler defense against this bill.


If it was an estimate, and the supplier took longer than 12 months to bill you, then this debt may be subject to the back billing rules.


I am not 100% au fair with this legislation, so i would Google "back billing rules" and see if they apply to your situation.

twhitehousescat

thank you , another fault by eon ,


What are the backbilling rules and when do they apply?
Put simply, a supplier can’t seek additional payment for unbilled energy used more than 12 months prior to the error being detected and a corrected bill being issued.

twhitehousescat

the letter from lowells has arrived , I note its been passed from lowells to a company called Arvato financial solutions

both eon and lowell claim hat eon have the right to sell/assign according to there terms and conditions , may be so , but in 2013 , no account existed , as I had rung up and given them my final readings, back in 2011, moved to new house and been given new account number

D_M_E

When you spoke to the "helpful guy" at E.On did he follow up the conversation with a written letter confirming closure of account and that nothing was owed?

If not, get back onto them and get it in writing.

If you do manage to get written confirmation send copies to both Lowell and Arvato and reiterate that you cannot be liable for an account which was confirmed as closed with nothing owing 2 years before the period the bill relates to.

Also point out that anyway they have not supplied a detailed breakdown of what the bill relates to.

Think you would have a defence on 2 fronts should they take it to court

1. Statute Barred under the Limitations Act, and

2. The bill is not yours as it relates to a period after you closed the account and moved out.

Willing2Learn

D_M_E wrote: »

When you spoke to the "helpful guy" at E.On did he follow up the conversation with a written letter confirming closure of account and that nothing was owed?

If not, get back onto them and get it in writing.

If you do manage to get written confirmation send copies to both Lowell and Arvato and reiterate that you cannot be liable for an account which was confirmed as closed with nothing owing 2 years before the period the bill relates to.

I agree, you need to chase up Eon to get that all important letter confirming date of account closing with zero balance (or was it credit - I can't remember any more). And don't forget to mention about that all important compensation too!