Eon - lowell ***ombudsman update***

PixelPound

Why are you asking for suggestions, if you will not contact Lowells. Do you think it all goes away if you ignore it, that they'll run away with tails between their legs! Debt Collecting companies are used to buying debts of people who ignore letters and know most will continue to ignore letters as it trundles along gathering a CCJ and end up with a bailiff knocking on your door.

I lived for a few years in a flat that had prepay meter (most flats had them as they were 1 bed flats that had a lot of short term tenants). Similarly the energy company told me I did not owe anything when I left. So I can understand why you are perplexed at it suddenly appearing. Not sure how your's worked, but mine gave me an annual statement of energy used and what paid. You don't have to contact them by phone, do it by letter/email. Otherwise how will you know if it's your debt, or how they get to that figure if you were indeed in credit.

twhitehousescat

after 3 days , i have now found that this is an "estimated final bill" , as stated above both meters were in credit and money was showing on both when I left the property

no "extras" or arrears were owed or being taken , the meter had been read regularly

I left old address in oct 2011 , in june 2013 eon changed thee meter as it was reported damaged , and created an estimated bill , they have no record of doing meter readings between oct 2011 and june 2013

[Deleted User]

Send a prove it email.

No need to confirm address , only thing soecific you need to provide is the reference number.

twhitehousescat

prove what ? having spoken to them and clearly stated I moved , they are saying I could have had 2 properties , how do I prove I didnt?

Willing2Learn

twhitehousescat wrote: »

after 3 days , i have now found that this is an "estimated final bill" , as stated above both meters were in credit and money was showing on both when I left the property

no "extras" or arrears were owed or being taken , the meter had been read regularly

I left old address in oct 2011 , in june 2013 eon changed thee meter as it was reported damaged , and created an estimated bill , they have no record of doing meter readings between oct 2011 and june 2013

As sourcrates said, you should write to Lowell, with the Statute Barred letter, using the letter template in the link below:

https://forums.moneysavingexpert.com/discussion/2606811/statute-barred-debts-and-the-limitation-acts

If you do nothing, it will end up in court, and you will only lose out. Plus there will most likely be additional costs incurred...

...Or are you stating this debt is for an original bill dated xx month in 2013?

twhitehousescat

I left the property (pre pay meters) in oct 2011 , the house was turned into student accomodation , in june 2013 eon were asked to change a broken pre pay meter , and did an estimated bill (pre pay remember) back to oct 2011 , so if it did default , it would have been several mths after june 2013 , therefore within 6 yrs

building work was completed in early 2012 , about 4 mths after i left and the owner rented it to students , students were in the property early 2012

Willing2Learn

In that case, write to them using the Statute Barred letter. You moved from that property in 2011, so I think you would only be liable for a bill originating in 2011 or earlier. You can add something on to the letter explaining this.

twhitehousescat

I have added to my comments above

Willing2Learn

You are not liable for a debt originating after 2011 as you were living in a new property at that time, and was being billed by Eon for utilities in your new address...

[Deleted User]

You're still avoiding the advice being given to you.

Send the Prove-It letter and await their response