Do you trust Financial Ombudsman?

masonic

Nattyblue wrote: »

They have said they they will reopen the case but i dont know if i should of just gone to FOS????

If you received a final response letter from Barclays then you could go to the FOS, but it might be quicker for you to reopen the complaint with Barclays as they have offered to do so. That won't stop you going to the FOS later if you need to.

If their rejection is based on you having ticked a box on a postal application, and they now can't find evidence of this, it sounds fairly hopeful.

masonic

Cotta wrote: »

Adjudicator has advised that following my feedback he has referred my case to a colleague but still expects a final response be made today.

Edit - Spoke too soon, a decision has been postponed until tomorrow.

Do note the following post as another data point on compensation level:
https://forums.moneysavingexpert.com/showpost.php?p=74742513&postcount=545

Cotta

masonic wrote: »

Do note the following post as another data point on compensation level:
https://forums.moneysavingexpert.com/showpost.php?p=74742513&postcount=545

That's an incredible sum of compensation for what seems like less issues than I've had.

masonic

Cotta wrote: »

That's an incredible sum of compensation for what seems like less issues than I've had.

Difficult to know from the description given whether that was the complaint in full, or just one aspect of it. Presumably the phonecalls were made for a reason.

Interestingly it seems to be an offer direct from TSB, so they'd still be quids in vs. the total cost of any upheld FOS complaint.

Cotta

masonic wrote: »

Difficult to know from the description given whether that was the complaint in full, or just one aspect of it. Presumably the phonecalls were made for a reason.

Interestingly it seems to be an offer direct from TSB, so they'd still be quids in vs. the total cost of any upheld FOS complaint.

Yes the TSB direct angle is interesting, I'll certainly feel short changed if £50 is my offer tomorrow.

Cotta

The Ombudsman has made the following recommendations and has asked for my response:

- TSB must pay £225 in compensation.
- TSB must pay the missing referral bonus of £75.
- TSB must pay the missing monthly interest since May.
- TSB must correct my address and send out my new PIN to the correct physical address.

Below are the issues the Ombudsman addressed:

- I have been locked out of my funds for four months with TSB having been made my main account. TSB erroneously denied that I had registered for online banking before the crash.

2. TSB continually sent documents relating to me to the incorrect address. TSB denied having been sent written instructions via an online form until the information was found during the investigations. My personal details were deemed to have been compromised.

3. Referral bonuses and the 5% interest rates were never applied.

4. Innumerable calls were made to TSB to resolve this issues, however with wait time of over one hour I was never able to get through, as TSB don't operate where I live, visiting a branch was not an option.

5. TSB did not send out my original PIN for my debit card so I never had any access to my funds.

JuicyJesus

Cotta wrote: »

The Ombudsman has made the following recommendations and has asked for my response:

- TSB must pay £225 in compensation.
- TSB must pay the missing referral bonus of £75.
- TSB must pay the missing monthly interest since May.
- TSB must correct my address and send out my new PIN to the correct physical address.

Below are the issues the Ombudsman addressed:

- I have been locked out of my funds for four months with TSB having been made my main account. TSB erroneously denied that I had registered for online banking before the crash.

2. TSB continually sent documents relating to me to the incorrect address. TSB denied having been sent written instructions via an online form until the information was found during the investigations. My personal details were deemed to have been compromised.

3. Referral bonuses and the 5% interest rates were never applied.

4. Innumerable calls were made to TSB to resolve this issues, however with wait time of over one hour I was never able to get through, as TSB don't operate where I live, visiting a branch was not an option.

5. TSB did not send out my original PIN for my debit card so I never had any access to my funds.

That sounds like a fair resolution overall. I'd take that, personally.

masonic

Cotta wrote: »

- TSB must pay £225 in compensation.
- TSB must pay the missing referral bonus of £75.
- TSB must pay the missing monthly interest since May.
- TSB must correct my address and send out my new PIN to the correct physical address.

That's quite a departure from the original £50 figure being thrown around and surprisingly close to the figure you had in mind. Presumably you're happy with that outcome?

JuicyJesus

masonic wrote: »

If their rejection is based on you having ticked a box on a postal application, and they now can't find evidence of this, it sounds fairly hopeful.

I would disagree on the basis that while they may not keep the application forms themselves, they may well have electronic records of how the card was applied for - this is considered reasonable considered it was 15 years ago and records don't have to be kept forever. If the application was indeed done by post then it's difficult to see how OP could have ended up with PPI without ticking the box - and their recollection may be faulty given it was, as I say, 15 years ago.

Moreover if it's a postal application, the PPI couldn't have been mis-sold as nobody sold it to them, they bought it. The poster also doesn't give any other reasons as to why the PPI might be unsuitable (e.g. ineligible to claim) which means it's a bit dead in the water.

Personally I'd say go to FOS rather than reopening with Barclays - FOS will ask Barclays if they've got the form either way. Very curious that Barclays refunded some money though, I wonder what that's for?

Cotta

masonic wrote: »

That's quite a departure from the original £50 figure being thrown around and surprisingly close to the figure you had in mind. Presumably you're happy with that outcome?

Yes, I've asked for a few points to be clarified but it's definitely better than £50.