Virgin money RS - maturity

[Deleted User]

Do we have grounds for a complaint that the account is supposed to be instant access but in effect our accounts have been frozen and we have no access. Compensation due, equivalent to what would have been the extra interest payment? :cool:

glider3560

Deleted_User wrote: »

Do we have grounds for a complaint that the account is supposed to be instant access but in effect our accounts have been frozen and we have no access. Compensation due, equivalent to what would have been the extra interest payment? :cool:

Yes. I was going to complain before I managed to put a withdrawal in.

Withdrawals are blocked from around 6pm.

In my case, my current account was overdrawn because I was expecting to be able to make a withdrawal today to cover an outgoing payment.

1882

Dagnabit no double bubble for me!

typistretired

Received this email 7th August

"On Tuesday 20 August 2019, your Regular E-Saver Issue 12 account is maturing. You don’t need to do anything, we'll automatically move the money into our Easy Access E-Saver Reward Issue 18."

They moved it today and made read only until end of next business day. I am going to inbox them and ask if the interest covers to 20th.

schiff

The funds are now available.

veryintrigued

schiff wrote: »

The funds are now available.

Indeed.

All successfully received at nominated current account too.

[Deleted User]

Each time I have had a Regular E Saver maturing I have hit the "close" button, Despite this I still have 12 (since last night) Reward E Saver accounts showing online, with various issue numbers but all with zero balance. It looks very untidy. Wondering if I should just leave these, so that I have online access for quick opening of any new online Regular Saver, or contact VM to close them off. Just wondered what others in this situation are doing. Cheers.

colsten

typistretired wrote: »

Received this email 7th August

"On Tuesday 20 August 2019, your Regular E-Saver Issue 12 account is maturing. You don’t need to do anything, we'll automatically move the money into our Easy Access E-Saver Reward Issue 18."

They moved it today and made read only until end of next business day. I am going to inbox them and ask if the interest covers to 20th.

I think the maturity date has always been the 20th. I have a note in my personal finance software to that effect, so am pretty sure that this was the date they told us at the outset.

colsten

Deleted_User wrote: »

Each time I have had a Regular E Saver maturing I have hit the "close" button, Despite this I still have 12 (since last night) Reward E Saver accounts showing online, with various issue numbers but all with zero balance. It looks very untidy. Wondering if I should just leave these, so that I have online access for quick opening of any new online Regular Saver, or contact VM to close them off. Just wondered what others in this situation are doing. Cheers.

They might not even be able to remove these remnants, given the weird and wonderful way their account closures used to work. I'll do something about it - may be - as and if they give me a good reason for opening a new account with them. Otherwise I have no reason to log into my account after today and won't see the mess. Out of sight, out of mind....

[Deleted User]

I was idly thinking of taking a few minutes to go through all the accounts and add up the amount of extra interest I have received on these accounts from October 2017 to June 2019. If I get round to doing this, I will post the figure here.