Primera Air Cancellation Nightmare

Tyzap

Quite a few pilots who were made redundant by Monarch have now also been made redundant by Primera, very sad news for all involved.

bagand96

Tyzap wrote: »

Quite a few pilots who were made redundant by Monarch have now also been made redundant by Primera, very sad news for all involved.

A year to the day. Very sad for all employees of Primera, but a very cruel twist for the ex Monarch staff.

As ever, it's the hard working staff who did everything they could every day that suffer at the hands of poor management making incredibly questionable decisions.

mad_cash_cow

So Primera emails promising to reimburse the cost of same-day Air Canada tickets bought at high cost in good faith to get my elderly parents home may now be worthless

Surely the only credit card I can pursue is the one I bought the (quarter of the price) Primera tickets on? As the outbound flight functioned does that mean that I can only pursue the credit card for half the Primera charge?

Any advice would be gratefully received.

bagand96

mad_cash_cow wrote:

Surely the only credit card I can pursue is the one I bought the (quarter of the price) Primera tickets on? As the outbound flight functioned does that mean that I can only pursue the credit card for half the Primera charge?

Any advice would be gratefully received.

Yes it will be the credit card that you booked the Primera flights on.

You will need to file a section 75 claim. Under section 75 the credit card company is jointly liable with the retailer for the goods or services. Primera failed to provide your flight home so you had to make alternative arrangements, which Primera agreed to pay for. So now that Primera are insolvent, claim from your credit card. Submit the emails from Primera as evidence.

It’s likely your credit card company will try and fob you off. Be polite and persistent.

mad_cash_cow

Thanks bagand96 - I'll let you know how I get on.

johnbc

Hello all. Sorry if it’s been mentioned like salt in a wound but have you seen Primera Airs news of filing for bankruptcy?

johnbc

Wait. I see it has. Apologies. I’ve been waiting for a refund for cancelled flights since July.

dmchiri

johnbc wrote: »

Wait. I see it has. Apologies. I’ve been waiting for a refund for cancelled flights since July.

I've been waiting since July for a compensation as well. I'm an American so I'm not sure of the European codes apply to me? Any help would be greatly appreciated!

Tyzap

dmchiri wrote: »

I've been waiting since July for a compensation as well. I'm an American so I'm not sure of the European codes apply to me? Any help would be greatly appreciated!

Hi,

Unfortunately you are very unlikely to receive anything now that Primera have gone into administration.

mad_cash_cow

Eureka!

Section 75 claim has worked - sort of. After about 9 letters being exchanged the credit card company have refunded the cost of the Primera tickets. This is about half what it cost to get my parents and I home, so still nearly £2.5k out of pocket for the homeward flight, but much better than nothing.

Not sure whether to persist to try to get the rest on the grounds that the contract with Primera was varied by Primera by virtue of the cancellation email promising to refund alternative tickets and provide EU compensation. What do others think?