T-Mobile still appearing on my Credit Report

Winklecat · 20 July 2018 at 8:12PM

Hi,

I left T-Mobile some 3 years ago for an alternative mobile provider.

My account was up to date, never behind with payments but the account was closed. I notice that my Credit Report is showing that they are still showing an up to date account in good order whereas surely this should be showing as 'Satisfied'? Each monthly entry is positive but I want to have this company deleted from my Credit Report as a current creditor.

Contacting T-Mobile is fruitless, there is never the correct person to answer my query, I never receive call backs from 'managers' and I do not now know what to do.

Any ideas please?

Thanks.

sparkey1 · 22 July 2018 at 11:12PM

Its not hurting your credit file. T Mobile do this. They keep sending data to the credit reference agency every month, even though you dont use them anymore. Its actually helping your credit file as you have an update each month that says you owe nothing, and as its a longterm account, that makes your average account age to be higher, which means you are more credit stable.