Switching From eOn To Bulb

Lewligan

Mornin' all,

I've decided I'm going to switch from eOn to Bulb, as they can save me a considerable amount of £ compared to what I'm currently paying.

I've read a lot of good things about them (albeit I ignored the Trustpilot page as it's just a load of people advertising their referral link) and a lot of close friends have great experience with them too.

I'm a bit of a newbie with all this 'changing providers' lark, and admittedly I've just sort of gone with the flow since I moved in to my own house a couple of years ago.
But, after a few other people mentioned Bulb to me, I decided I'd do a uSwitch check out of curiosity the other day and found that Bulb could also save me a lot.
So, I made the switch online in a couple of minutes.

Anyway, my newbie question now is.. do I have to do anything else?
Will Bulb contact eOn on my behalf, or do I need to inform them that I am changing suppliers?
I know that Bulb will need meter readings in around 2 weeks, but just wondering if I need to do anything in the meantime?

Cheers,
Lew

E.ON_Company_Representative:_Helena

Good morning Lewligan, welcome to the forum.

Sorry to see you go.

I'll try and explain what happens when you change supplier

As you've started the switch, your new supplier will drive this. They'll contact us and your account with us will go in 'loss pending' this means you won't be able to make changes to your account, like enter meter readings.

As you know, you'll provide your new supplier with your meter reads, these reads will be passed to us, via third party companies (data collectors) to [FONT=&quot]verify[/FONT] them and we'll close your account to the same reads as Bulb open your new account to.

We'll then produce your final bill using the meter reads and you'll get an email to let you know your bill is ready to view online (if you have an online account) if not, through the post.

It'll say on the bill how we'll collect the outstanding balance, or re-pay the credit and when this will happen.

If you do need any help or have any questions though, just ask, we're more than happy to help.

Thank you

Helena:)

alleycat`

I made the same switch a few months ago.
Pretty much what the EoN rep says.


Bulb were very efficient and everything on that side went quickly and smoothly.


The EoN account will still allow you to input meter readings online (mine certainly did).


I gave them the closing reading when i gave Bulb the requested opening reading (same time).
You don't have to do it / probably aren't meant to but the system does let you - it's something to watch out for.


Other bits:-


EoN took the full 6 weeks to sort out closing don the account / final bill on their side (by far the slowest company i've dealt with over many switches).
Just watch out not canceling the EoN DD until they do sort out closing your account.

Otherwise i found both companies easy to deal with.

Bulb did give notices of raise in their prices recently (it's due to go up in August for existing customers).

Check you've got the "new" unit values and aren't going to get a surprise literally as you switch.

It's probably too late but i could have given you a voucher code (if nobody else has)

loulou41

I have just switched from EDF to Octopus Energy on Monday. When I give Octopus Energy my opening reading I will also give the same reading to EDF.

ASavvyBuyer

loulou41 wrote: »

I have just switched from EDF to Octopus Energy on Monday. When I give Octopus Energy my opening reading I will also give the same reading to EDF.

There is no need to do this as the new supplier (Octopus, Bulb or any other supplier) will pass on the reading, when it has been verified by a 3rd party.

In fact, providing a final reading to your current supplier can cause confusion and delays in producing your finl bill.

loulou41

Thanks very much for the advice. Want a trouble free switch. Will leave it to new supplier to handle and give opening reading when requested.

Smodlet

ASavvyBuyer wrote: »

There is no need to do this as the new supplier (Octopus, Bulb or any other supplier) will pass on the reading, when it has been verified by a 3rd party.

In fact, providing a final reading to your current supplier can cause confusion and delays in producing your finl bill.

'Tis true, apparently. It is the one time being responsible and providing up to date readings can be a bad thing. Crazy but these nebulous "data collectors" know better than we do what our meter readings should be, it seems and it does not pay to argue with them. There have been threads from those who have tried. Not worth the grief.

System

loulou41 wrote: »

I have just switched from EDF to Octopus Energy on Monday. When I give Octopus Energy my opening reading I will also give the same reading to EDF.

If you give a closing reading to your old supplier it will just be ignored as they will have been notified that a transfer is in progress. The gaining supplier is required to manage all aspects of the transfer. This includes asking you for an opening meter reading which they then pass on to an independent industry third-party for verification. Once verified, the meter reading is passed back to the two suppliers to open and close your accounts. This process exists to prevent disputes. The verified reading may not be the one that you provided. This process takes about 10 days.

The losing supplier has 6 weeks from the date of transfer to raise a Final Bill.

System

Smodlet wrote: »

'Tis true, apparently. It is the one time being responsible and providing up to date readings can be a bad thing. Crazy but these nebulous "data collectors" know better than we do what our meter readings should be, it seems and it does not pay to argue with them. There have been threads from those who have tried. Not worth the grief.

Sadly, as posted here in the past, it has been suggested that people should give a false reading to save a few £s. The process exists to prevent this type of fraud and to cater for situations when people misread their meters; cannot access their meter or just cannot be bothered to do so.

No doubt the process will be revised when we all have smart meters!

https://octopus.energy/blog/secret-life-opening-meter-reading/

Smodlet

You and your darned "smart" meters, Hengus. While I still have a brain, I prefer to read my own meters, thank you.

Waterlily24

I went to bulb and every month had an email from them saying I owed so much. Usually around the £80 mark but also had one for £112. The thing was that I hadn't given them any readings and I'm not on a smart meter so how did they know. I am presently waiting for a reply from them to tell me how they worked it out.

Originally they got in a muddle with us and another house with the same name but a different postcode and road. It looks like they haven't sorted it out properly even though I'd given them my meter number and sent them a photograph of it.

I'm going back to EDF.

I was paying £80 a month and put it up to £100.