Switching From eOn To Bulb

ValiantSon

Waterlily24 wrote: »

I went to bulb and every month had an email from them saying I owed so much. Usually around the £80 mark but also had one for £112. The thing was that I hadn't given them any readings and I'm not on a smart meter so how did they know. I am presently waiting for a reply from them to tell me how they worked it out.

If you didn't provide meter readings (why on Earth not?) then they will have had to use estimated readings. This is a standard industry practice.

You could avoid this problem by providing regular meter readings (at east once a month), like they ask you to. If you did this then you would be billed for the correct amount of energy used.

They have done nothing wrong: you have failed to look after your own interests! Give them an accurate reading now and they will recalculate your bill accordingly. Just keep your fingers crossed that they have over, rather than under, estimated your usage, or you will have an even bigger bill than before.

Waterlily24 wrote: »

Originally they got in a muddle with us and another house with the same name but a different postcode and road. It looks like they haven't sorted it out properly even though I'd given them my meter number and sent them a photograph of it.

Why do you think they haven't sorted it out? You haven't been giving them meter readings!

Waterlily24 wrote: »

I'm going back to EDF.

I was paying £80 a month and put it up to £100.

If you actually bother to give them meter readings then you might find that it is less than £80 per month. You are being completely illogical. Give them readings.

You will only be paying the unit price and standing charge that they state for your tariff. If that is lower than EDF, then moving back to EDF won't save you any money!

I'll say it one more time: give them an accurate meter reading and then do so regularly from hereon. This will mean you pay a monthly direct debit that should more or less cover you.

Waterlily24

I just don't like the way they work. End of.

ValiantSon

Waterlily24 wrote: »

I just don't like the way they work. End of.

:rotfl:

You didn't provide meter readings and now you are baming them for your billing woes.

GeeTee99

ValiantSon wrote: »

:rotfl:

You didn't provide meter readings and now you are baming them for your billing woes.

I did that with E-on for six months and the bill still didnt come down. They were trying to tell me that a single person house was using almost £150 of energy every month. Frankly ludicrous but they insisted it was correct,blame

ValiantSon

GeeTee99 wrote: »

I did that with E-on for six months and the bill still didnt come down. They were trying to tell me that a single person house was using almost £150 of energy every month. Frankly ludicrous but they insisted it was correct,blame

If you used the energy then you used the energy. Unless your meter was malfunctioning, then you were being charged for the correct amount of energy (assuming you submitted accurate readings) at the tariff price that you agreed to. So unless you are disputing the readings on your bill (i.e. they are not the same as the ones you submitted) then you were not being charged anything more than you should have been.

The monthly bill in pounds is irrelevant. What matters is how many kWh you are using. The price is entirely dependent on the tariff, so they weren't telling you that you were using £150 of energy per se, but rather that the kWh you were using equated to £150 on their/your tariff.

I remain amazed that people don't understand how energy bills are calculated.

Waterlily24

I certainly know how they are calculated. Think you've got the wrong end of the stick as to what's being said.

GeeTee99

ValiantSon wrote: »

If you used the energy then you used the energy. Unless your meter was malfunctioning, then you were being charged for the correct amount of energy (assuming you submitted accurate readings) at the tariff price that you agreed to. So unless you are disputing the readings on your bill (i.e. they are not the same as the ones you submitted) then you were not being charged anything more than you should have been.

The monthly bill in pounds is irrelevant. What matters is how many kWh you are using. The price is entirely dependent on the tariff, so they weren't telling you that you were using £150 of energy per se, but rather that the kWh you were using equated to £150 on their/your tariff.

I remain amazed that people don't understand how energy bills are calculated.

A single person in house using 150 pounds of fuel a month. No way and I questioned it. They still wont cut the bill but every single other company has quoted me no more than 100 for both - many around 80 for both - So you tell me whats going on? If it was family of four with washing machine going multiple times a day then I'd agree but its just me on my own.


I have started a thread so if you feel like contributing, would love to hear your thoughts.

ValiantSon

Waterlily24 wrote: »

I certainly know how they are calculated. Think you've got the wrong end of the stick as to what's being said.

No, I really haven't. You didn't submit any meter readings, and GeeTee99 is complaining about a charge of £150 per month without actually addressing whether or not they have used that much energy.

ValiantSon

GeeTee99 wrote: »

A single person in house using 150 pounds of fuel a month. No way and I questioned it. They still wont cut the bill but every single other company has quoted me no more than 100 for both - many around 80 for both - So you tell me whats going on? If it was family of four with washing machine going multiple times a day then I'd agree but its just me on my own.


I have started a thread so if you feel like contributing, would love to hear your thoughts.

It is entirely possible for you to be using that much energy, and as I keep saying, it isn't about the cost in pounds - which is tariff dependent - but how many kWh are being used.

So, let's have the facts:

1) Have you submitted accurate readings?
2) Have you been billed according to those readings?
3) What is your standing charge?
4) What is your unit price?

(I assume that this is a dual fuel tariff, so please provide the data for both gas and electricity).

The only possible get out is that your meter(s) are faulty.

ETA: I've just looked at your thread, and it seems that you have not represented the facts - such as you have represented them at all - accurately on here. E-on increased your direct debit because your previous amount was not enough. They do this when you start to build up a large debit in your account, so they increase the direct debit amount to above the level that you are likely using, because you also need to clear the debt. The simple fact is that you weren't paying enough previously, and owed E-on money, so they have increased your direct debit - quite correctly - to bring your account back into credit, and to cover the cost moving forwards. Once your account is securely in credit, you can ask them to re-evaluate the direct debit.

E-on's behaviour is entirely reasonable in this regard. You have, effectively, had an interest free loan from them for the period when your account was in debit. If you cannot afford this new direct debit then you need to speak to E-on about a repayment plan, but as far as I can see you are completely wrong in your assertion that they are overbilling you: you used the energy, but you weren't paying for it, so they have had to increase your direct debit to bring your account back into order.

I see that you have attacked people on your thread because they have told you the truth, which includes that you were at fault for not staying on top of your energy readings, and that you have also made negative and unsubstantiated comments about E-on, placing the blame on them. You need to accept personal responsibility.

I also note that you were talking about changing your supplier. Feel free to do so, once your account is back in credit. If you try to do it before then E-on are entitled to stop the switch. Furthermore, if you don't provide regular readings, and you don't provide accurate annual consumption figures to the new supplier, then you will just end up in the same situation again.

From your comments on your thread, it seems like you have a real problem in managing your energy usage and meeting your bills (hence being put on a pre-payment meter for gas). I'm making no judgements, but you need to accept responsibility and be open and upfront with suppliers. You may also need to evaluate your overall budget. I accept that some people do struggle to pay their bills, but they also have a duty to do everything that they can to do so, even if that means cutting out some of the things they enjoy, but which cost money.

Waterlily24

I did give them readings before the muddle up but when I decided to change back to EDF I didn't give them any more because EDF said they would sort it out.