Add your feedback on energy supplier Orbit Energy

chezmoi

which promo code?

chezmoi

I should try and use your code if I move!

Steven.Chapman6

So one month into my contract, direct debits taken as advised, have submitted my reading. Very happy with the process, it has been so easy I have not had to contact customer services at all.

MAGREENHALGH

Just switched, no problems everything went perfectly

deanos

Just had a email, price rise in January will be moving

Electricity Current prices New prices Change
Beat The Cap Extra - Jul19 (Until 09/01/2020) (From 10/01/2020)
Standing charge (per day): 20.426p 20.502p 0.076p
Unit rate (per kWh): 11.022p 14.417p 3.395p
Gas
Beat The Cap Extra - Jul19
Standing charge (per day): 24.752p 24.918p 0.166p
Unit rate (per kWh): 2.445p 2.950p 0.505p
Total

irishesman

Had the same price rise. I’m off to.
Monthly payments rising from £122 to £145

dali21

Same here. Monthly increase of about £20 for me seems excessive.
Already started my transfer to Igloo Energy - a new company for me.

Domus1

Although you agree to a contract date for your direct debit, Orbit Energy will take money from your account whenever it's not in credit.
My direct debit is on the 15th, but they took money out on the 29th, leaving me with £2.00 to buy 2 weeks of groceries.
I can't pay my mobile now either,which I rely on as I am disabled... Also, some of my meds have to be taken with food or they upset my stomach.

FestiveJoy

Domus1 wrote: »

Although you agree to a contract date for your direct debit, Orbit Energy will take money from your account whenever it's not in credit.
My direct debit is on the 15th, but they took money out on the 29th, leaving me with £2.00 to buy 2 weeks of groceries.
I can't pay my mobile now either,which I rely on as I am disabled... Also, some of my meds have to be taken with food or they upset my stomach.

Refer to the direct debit guarantee that covers all direct debit transactions, a copy of which Orbit would have already provided you with.

But if you have lost it...
https://orbitenergy.co.uk/direct-debit-guarantee

I worry about the 6 month old baby :cool:
... and all on a Sunday too, a non-banking day in any week.

Roll on next Monday :xmastree::xmastree::xmastree::xmassign:

gt94sss2

Given Orbit are putting up their prices - if you apply to switch to another firm, do Orbit have to honour their old pricing until the switch goes through?

I know this is the case if you are coming to the end of a fixed rate tariff - but not sure in the case of a variable tariff...