Updated Find the cheapest broadband discussion thread

hubb

Just phoned Sky and they said I would be subject to a early termination fee if I changed to Bt and there is no cooling off period because I renegotiated an already running contract.

weebit

has anyone taken the BT Black Friday deal via quidco and have it track? i'm worried that because this is a special deal, it won't pay out!

afmfifgh

weebit wrote: »

has anyone taken the BT Black Friday deal via quidco and have it track? i'm worried that because this is a special deal, it won't pay out!

Yes, I have had it track and received email confirmation from both Quidco re the Cashback and BT about my order.

As has another family member. I got my tracking email within 30 minutes from Quidco, my family member had to wait about 5 hours.

The transaction amount shows as £1.00 and the Cashback amount as £250.00. I checked with Quidco and they said that as it is a set amount of cashback the £1.00 refers to the number of times it has been claimed. As opposed to a % of the purchase price.

They also said that as the £50 Sainsbury voucher is part of the BT offer (not the Cashback offer) and no codes are having to be entered that this is fine and won't cause any issues with the Cashback.

Also they said I could have done my family members on my account as well and it wouldn't be an issue. But to be safe we opened a new Quidco account and did it separately and that has all gone through fine.

Mine as a Premium member is due for payout on Jan 1st but the family member is end of Feb as they are not a Premium member and therefore don't get the faster payment.

hubb wrote: »

My only concern is Quidco. I always use Top cashback because I have had issues with Quidco's hit and miss tracking. It's a lot of money to lose. Also, it's all very well saying you don't pay but you are still paying for goods at Amazon and Sainsburys instead of just getting the cash back. You still have to purchase goods. I would prefer the cash.

I have never had an issue with Quidco not tracking, I always clear my cookies before doing any tracking. I did have a couple of disputes where retailers didn't want to pay out but I raised a ticket and Quidco have always sorted it. I always find the live chat help very good.

If you would prefer cash just don't opt for Quidco to payout in Amazon vouchers, get cash. I buy a lot on Amazon so it is as good as cash to me and I get a £15 bonus for going with Amazon vouchers.

Also spending £50 at Sainsbury is no issue and again as good as cash to me.

ajlennon

I went with EE as the offer I saw on MSE seemed really good. A couple of months later, and a lot of wasted time I see you get what you pay for.

Here's what I wrote to them. I see other similarly upset people writing on their FB page. I suggest you stay well away given the experience I've had.

...

Been on the phone to your people waiting over 40 minutes so far.

The engineer I booked on your website and you confirmed for my installation didn't turn up. Nobody bothered to tell me. You wasted my day, and thus my money.

Then you gave me another date. I couldn't make it and so I cancelled via email - you confirmed receipt. You then sent the BT Openreach engineer out anyway.

Now after a couple of months of this incredibly bad customer service I'm told there is yet another problem and it will be January before this will be resolved.

To cap this the girl says the "team" handling this won't take my calls and so I wait, and I wait, and I wait to cancel. I will take my money elsewhere

She tells me that I haven't paid anything so far, which is incorrect. Then the guy she puts me onto as I now want to cancel tries to tell me it's all a problem with the exchange and I'll get this ridiculously poor level of service whoever I go to. He at least knows I have paid money but won't confirm I will get my money back. This is unacceptable.

Having then wasted yet more time explaining all of this yet again to his boss in "pre-live cancellation" - you have a team name for this so you must have a lot of unhappy pre-live customers I guess? I am told my money will be returned.

Fingers crossed but given the astonishingly poor level of service thus far I'll be amazed if you can manage that. You are nearly as bad as NTL/Telewest used to be and that is saying something.

A word to the wise - whoever is in charge there needs to have a serious think about the processes you have in place and how you deal with your customers.

buglawton

Openreach is mostly to blame, did you see Watchdog a few days ago?

EE

Hi

I am writing on behalf of EE, as we look after the Amazon vouchers, for their Home Broadband offers.

I apologise to anyone who has experienced any issues with the installation of their broadband, the service they have recieved, or if they havent had their voucher yet.

If you are having any issues like the above please contact me at jade.taylor@affiliatewindow.com and I will try to resolve them asap.

Thanks
Jade- Representing EE

wornout_woman

Hi Everyone
Not sure if I am posting this in the right place. I subscribe to the weekly newsletter and recently signed up to a deal for home broadband on offer with EE. It included a voucher to spend at Amazon, today it has asked the question, has the voucher been received, well, yes I have received my Amazon voucher, and hopefully will be contributing that towards a new laptop in the New Year. So, thanks very much!!

united4ever

anyone else find the EE website poor. I have entered date of birth etc and click to 'continue to step 3' but nothing happens. The person on live chat says: I'd suggest you to clear the cache and cookies then refresh the page and check if that works. Still not working though which is making me think if they can't do that properly maye I should think twice. Am with talk talk at the moment and need broadband for work so cannot do with a few day/weeks waiting for EE to connect if there is some problem.

afmfifgh

Hi, can anyone help me out, I have searched but I am unable to find the answer.

My Grandmother has the Post Office for just a landline and I want to save her some money so plan to switch her to the upfront 12 month Line Rental Saver at £120 a year v paying monthly £13.

But to make life easier in the future I want to try and 'sync' it to the same day my own package (different provider) starts so come renewal in 12 months I can do both my and her account on the same day rather than one say in December and one in January each year.

Will there be a cooling off period on the Post Office Line Rental saver before it takes effect? As I say she is an existing customer, or will it start the day I order it?

If any one can help I would be most grateful!

teddysmum

afmfifgh wrote: »

Hi, can anyone help me out, I have searched but I am unable to find the answer.

My Grandmother has the Post Office for just a landline and I want to save her some money so plan to switch her to the upfront 12 month Line Rental Saver at £120 a year v paying monthly £13.

But to make life easier in the future I want to try and 'sync' it to the same day my own package (different provider) starts so come renewal in 12 months I can do both my and her account on the same day rather than one say in December and one in January each year.

Will there be a cooling off period on the Post Office Line Rental saver before it takes effect? As I say she is an existing customer, or will it start the day I order it?

If any one can help I would be most grateful!

There will be no cooling off, as there is no new contract; just a discount on the present rate of payment.


According to Ts&Cs line rental paid 12 months in advance is not refundable, but some people on here have won their case for refund against BT.


If you order the day before her billing date, there should be no problem with start dates.