Updated Find the cheapest broadband discussion thread

redpola

I have had Sky Unlimited Broadband for a couple of years. It's whatever their standard offering is. My 12 month lockin date just came up and my bill went up to £19/mth! I paid £10 in January and £12 in March.

I spent half an hour on the phone and am back to £10/mth all in- line rental and broadband.

Before I cancelled I was offered the same service for £15, or Broadband Fibre for £25/mth, but I declined.

I had to actually go through the cancellation procedure and then I said "You know, if you could get me back to £10 a month, I'd stay.". Cue some mention of "going out on a limb" and "I think I can get this past my manager" and hey presto! My cancellation was uncancelled!

benny5

Hi,

Does anyone have any idea as to the direction BB prices are heading?

I currently have TT 'Fast' BB (up to 17Mb but achieving just over 5) costing £19.95 (BB and Line only) but locked into a contract for some time. I also have Netflix, and TT TV with Sky sports. They are currently offering Fibre up to 38Mb for £25. I'm tempted but don't know if prices will reduce further. I have spoken to them but they won't budge on that price.

Any views?

Benny.

ffox

The Talk Talk contract I ended back in May was at £18.95 pm. I had to end the contract part way due to non-performance.

benny5

ffox wrote: »

The Talk Talk contract I ended back in May was at £18.95 pm. I had to end the contract part way due to non-performance.

Was the poor performance on Fiber or was it general dissatisfaction with their service.

I've been with them for many years and apart from the odd glitch, which you get with any provider, I found them OK.

Benny.

ffox

This was the standard service.

AmberWH

None of my haggling has worked. Sky have raised my monthly landline and broadband by 73%. I have been with them for three years, but no points for loyalty this time around. How has anyone else done it?? Do you have a TV deal?? (I don't.) My broadband is free - like before, my landline is now £18.99 (was £11) and my anytime talk is now £8 (was £4). This £26.99 per month was an online offer when I cancelled. When I phoned it was even higher - £29. I have been trying to get through to them every day for two weeks and hung on for nearly an hour at a time without getting through. They didn't reply to my private message on Twitter even though they tell you to PM them. They have no email address. Their phone number has disappeared from their website for querying your bill - on top of the huge hike in price, they have overcharged me £38 in error. Eventually I got through and they have relocated to India. I finally got the error corrected but the correction will only appear in next month's bill. How can they get away with this when British Gas is headlines in the media for their small increase by comparison?? Isn't broadband and phone essential these days? I feel sick.

teddysmum

They did put prices up at combination price time (as did most other ISPs ),but you are comparing the full price with what was a special offer,so the increase is not as large as you claim.

AmberWH

I find it difficult to understand when they have given me what you call "a special offer" for three years. What makes that special when it becomes common practice?

British Gas has been condemned in the media for hiking their price by 12.5% yet ISPs have got away with making me find an extra 73% in my case - the others are not much different to Sky. Yet nothing is said in the press. Are you saying this is justified?

Pops2116

I switched to Origin broadband due to I was paying £28.99/month to sky for their basic package of broadband/line rental, I paid Origin upfront £154.99 so means I got an even cheaper deal! I received asus router free and setting it up took seconds, I was kept informed all through the process of switching and I highly recommend them

JasonLVC

AmberWH wrote: »

None of my haggling has worked. Sky have raised my monthly landline and broadband by 73%. I have been with them for three years, but no points for loyalty this time around. How has anyone else done it?? Do you have a TV deal?? (I don't.) My broadband is free - like before, my landline is now £18.99 (was £11) and my anytime talk is now £8 (was £4). This £26.99 per month was an online offer when I cancelled. When I phoned it was even higher - £29. I have been trying to get through to them every day for two weeks and hung on for nearly an hour at a time without getting through. They didn't reply to my private message on Twitter even though they tell you to PM them. They have no email address. Their phone number has disappeared from their website for querying your bill - on top of the huge hike in price, they have overcharged me £38 in error. Eventually I got through and they have relocated to India. I finally got the error corrected but the correction will only appear in next month's bill. How can they get away with this when British Gas is headlines in the media for their small increase by comparison?? Isn't broadband and phone essential these days? I feel sick.

Currently switching from Sky broadband unlimited to PlusNet Fibre Unlimited. Sky has texted me to confirm the switch over date and sent me a letter confirming no early termination charges and that's it. No deals or begging me to come back, which is fine, I don't want to, but not the usual Sky response.


Judging by the fact their customer service is terrible - the online chat is always busy, no email address to contact, the phoneline says they are very busy and waits of half hour and even their Sky App chat is slow.....maybe a lot of unhappy people out there not renewing/trying to renew?