Updated Find the cheapest broadband discussion thread

[Deleted User]

I have just joined plusnet, logged into my account and see they will charge me £48 if i leave during contract and another £30 regardless of in contract or not - if i join a non BT supplier!!!! !!!!!!!
Nowhere did they tell me this before i joined and neither does the MSE page telling us what a great deal it is mention this.

so basically if you leave at end of contract for anyone other than a BT service you will have to pay to leave even though the contract will have ended - outrageous - can this be legal - basically you cannot ever leave BT without having to pay to leave BT.

Not impressed as the whole point of changing supply each year is to get the best deals, but this £30 charge means you can only switch to a BT service or you have to pay to leave - why is MSE not aware of this underhanded behaviour - they should factor in another £30 to the total cost.
MSE say it will be £110.88 for the year or equiv £9.24/mth - actually it will be £140.88 for the year, if you leave to join a non BT supplier at the end of contract - which is very likely you will want to as most suppliers offering deals that beat BT prices are going to be Non BT - not being able to join non BT services will severely restrict the deals you can sign up for.

Can anyone from the MSE admin team comment on this and see to it that this info is posted on the MSE cheap broadband page



here is the info from my account


Account Summary
Date Order Number Product Cost Order Status Other
22/08/2016 Unlimited Broadband £48.00(upon cancellation)
Cessation charge £30.00(upon cancellation) Activated

Here is there legal blurb that goes with the charge


What is this charge?
It's a charge set by BT Wholesale (who supply our broadband network), to cover the cost of removing broadband from a phone line. It's sometimes called a cessation charge.
How much is it?
It's £30 for residential customers and £25 for business customers.
When would I have to pay it?
You'd only need to pay the charge if the broadband service is being taken off your phone line. Typical reasons for this are:
the phone line that your broadband's on has been cut off
you cancel your broadband account without switching to another provider
you switch to a provider who uses their own network (like a cable provider)
you move to a provider who uses their own equipment in your exchange (often called Local Loop Unbundling)
If any of these happen, you'll need to pay the charge, even if the minimum term of your contract is over.
The good news is, there's no charge if you move to another broadband service that also uses a BT line for its network.

brown123

csgohan4 wrote: »

Then why not cancel your current fi
bre and set up a new broadband with the new provider?

to get a new broadband (instead of switch), I have to

1) pay BT over £30 for terminate and "not switch" to other supplier
2) lost my home phone telephone number
3) pay a new phone line installation to Plusnet

all add up over £80 to £100

CraigDavid

jeb77 wrote: »

I have just joined plusnet, logged into my account and see they will charge me £48 if i leave during contract and another £30 regardless of in contract or not - if i join a non BT supplier!!!! !!!!!!!
Nowhere did they tell me this before i joined and neither does the MSE page telling us what a great deal it is mention this.

so basically if you leave at end of contract for anyone other than a BT service you will have to pay to leave even though the contract will have ended - outrageous - can this be legal - basically you cannot ever leave BT without having to pay to leave BT.

Not impressed as the whole point of changing supply each year is to get the best deals, but this £30 charge means you can only switch to a BT service or you have to pay to leave - why is MSE not aware of this underhanded behaviour - they should factor in another £30 to the total cost.
MSE say it will be £110.88 for the year or equiv £9.24/mth - actually it will be £140.88 for the year, if you leave to join a non BT supplier at the end of contract - which is very likely you will want to as most suppliers offering deals that beat BT prices are going to be Non BT - not being able to join non BT services will severely restrict the deals you can sign up for.

Can anyone from the MSE admin team comment on this and see to it that this info is posted on the MSE cheap broadband page

If you cancel then the cessation charge is applied by all service providers that use the Openreach network, not just Plusnet. You can move over to any other provider that use the BT network, which is basically all of them apart from Virgin, with no charge.

MoneyMate

brown123 wrote: »

to get a new broadband (instead of switch), I have to

1) pay BT over £30 for terminate and "not switch" to other supplier
2) lost my home phone telephone number
3) pay a new phone line installation to Plusnet

all add up over £80 to £100

Hi, I have just changed from Plusnet to EE, because is it was in my 28 Day period informing me of price increase it was all with no penalties , could keep my existing phone number.

With Plusnet you have to make sure you give them 14 Days notice over the phone first :beer:

And of course never forget any potential cashback ( BUT never guaranteed )

meat_n2_reg

meat_n2_reg wrote: »

Hello

Just played the renewal game with plusnet retension dept

Managed to get offer :-

unlimited fibre (38mb) for £10 a month for 18 months ( instead of £14.99 a month) saving £89.92

free 6 months of anytime calls (£6.50 a month ) saving £39

free HUB one

Does this sound a fair deal ?

Cheers

UPDATE

Got an email from plusnet saying Upload speed was dropping from existing 20mb to 2mb! I do need a good upload speed for work

Rang and asked what was going on , plusnet now do a 40/2 product not 40/20

I negotiated a 80/20 contract for £12.50 per month

Just a heads up if you need a good upload speed aswell

Cheers Steve

[Deleted User]

I understood all Plusnet 40/20 customers were being transferred to 55/10 so not sure what happened in your case.

[Deleted User]

Details at http://www.thinkbroadband.com/news/7460-speed-upgrades-and-downgrades-at-plusnet-and-price-increases.html

It should have been in the same email as the price increase notification.

meat_n2_reg

Just checked and did not receive email re the 55/10 change from 40/20

Have doubled checked account details and what happened is my 40/20 expired 26th July

I did not renew my contract till 15th August so original 40/20 would have lapsed and guess PN would have put me on a 40/2 ....

Therefore only option now is the 80/20 as they only offer 40/2 to new contracts which is a Bummer

Cheers Steve

pieman_71

Doc_N wrote: »

I'd be wary about that - simply because they're using Daisy to provide their service.

SSE also use Daisy and make similar claims about traffic shaping. In reality, though, speeds drop in the evening by as much as 80% - so much so that BBC iPlayer can be unusable.

It's not traffic shaping, they say. Simply lack of capacity. And if Daisy don't have sufficient capacity to handle SSE customers, how bad is it going to be once they've added Vodafone to their stable? And I use the word 'stable' advisedly.

Hi, useful info as I'm considering switching from BT to Vodafone on price basis. Do the concerns RE Daisy apply to the Vodafone Fibre options as well as broadband or should the Fibre be OK? thanks

csgohan4

Doc_N wrote: »

I'd be wary about that - simply because they're using Daisy to provide their service.

SSE also use Daisy and make similar claims about traffic shaping. In reality, though, speeds drop in the evening by as much as 80% - so much so that BBC iPlayer can be unusable.

It's not traffic shaping, they say. Simply lack of capacity. And if Daisy don't have sufficient capacity to handle SSE customers, how bad is it going to be once they've added Vodafone to their stable? And I use the word 'stable' advisedly.

That's worrying in terms for the end user