Nationwide simply unnaceotable

OceanSound

Thrugelmir wrote: »

I doubt many here are BANKERS.

Close. Try 'w' instead of 'b' for starting letter.:rotfl:

p.s. I know you are joking, and I know that you know that you meant what the OP was thinking.

OceanSound

Gig1968 wrote: »

... If a bank has a problem with its machine the day before should it be allowed to use it again?

Probably not been serviced for a while....You're right it shouldn't be, until engineer checks it out and gets it in tip top condition.

You are right to be aggrieved about this debacle. Who's to know that something like a cash deposit machine must come with a health warning!
They should also warn customers to bring id when using machine. Imagine, if you didn't bring it, you'd have to go home then come back to branch. But then, I remember reading on another thread that they lock you in (a bit like a pub lock-in I guess, but without the fun element) until it's sorted. Wonder how things would have panned-out?

(Text removed by MSE Forum Team)

eskbanker

eDicky wrote: »

If you're as careless feeding notes into an ATM as you seem to be with your keyboard, the carnage in the machine could be your own making.

There does seem to be an assumption on this thread that the machine itself was faulty, but it strikes me that these will be very susceptible to notes being fed in that are already in poor condition (tears, folds, wear, etc), which could easily cause a piece of equipment with fairly rudimentary moving parts to jam up. I'm not saying this definitely is the case here but it certainly seems a possibility that at least some of the ripped notes seen inside it were the cause of the issue rather than its effect....

Despite the overreaction and indignant hysteria, I do actually have sympathy with some of OP's criticism of the branch staff if there were many more notes jammed that what they'd fed in, and that the machine wasn't immediately taken out of service once a fault was reported, as jams rarely sort themselves out!

[Deleted User]

ValiantSon

OceanSound wrote: »

Probably not been serviced for a while....You're right it shouldn't be, until engineer checks it out and gets it in tip top condition.

You are right to be aggrieved about this debacle. Who's to know that something like a cash deposit machine must come with a health warning!
They should also warn customers to bring id when using machine. Imagine, if you didn't bring it, you'd have to go home then come back to branch. But then, I remember reading on another thread that they lock you in (a bit like a pub lock-in I guess, but without the fun element) until it's sorted. Wonder how things would have panned-out?

(Text removed by MSE Forum Team)

I very much doubt that they do. They don't have any powers to detain and doing so would leave them liable to a claim being brought against them for tort.

Westie983

IDM machines, break down probably ten times a day sometimes, because someone has fed an elastic band into the machine, the notes are folded or the corner is down or just that the quality of the notes are not as 'slippery' as new notes.

if the machine can not be fixed by a member of staff then an out of order sign is put in and an engineer is called, most of the times it can be fixed by staff members so that fact that it had a problem the day before will not stop it being used the minutes after let alone a next banking day.

You were told to wait for someone to help you as there are only a few members of the staff that have access to the keys, and you had to wait till that person was free (could have been the manager, or the senior cashier, who was on the counter serving customers, or could be the staff member that handed the keys over to someone while they were on lunch but had to find someone to open the machine)

You were not put out of pocket you were given back your notes, if this experience has put you off using the machine, you will have the option to queue at the counter to pay in your money.

Apart that you thought you were waiting too long, you issue was resolved, but the issue was due to a machine breakdown and not something that could be foreseen from the staff members.

The quality of bank notes are getting worse one of the reasons why the polymer notes are in circulation. They are less likely to have an issue in the machines, and are not full of rips and creases which do sometimes get stuck in the runners of the machine.

The point of the ID for the card, is totally valid as the staff member didnt know if you were the owner of the account. That said some of the new updated machines dont need you to have a card but just the account details.

I do also think you need to think about your replies when people are trying to help you. You have been quite rude, with your replies,

You made this thread to get help and you need to appreciate those that have replied to help you.

Westie983

eskbanker

Westie983 wrote: »

You made this thread to get help and you need to appreciate those that have replied to help you.

I don't think the thread was created to seek help as such, if you reread the OP you'll see that its primary purpose was to vent, although it was loosely dressed up as a warning to others....

OceanSound

eDicky wrote: »

If you're as careless feeding notes into an ATM as you seem to be with your keyboard, the carnage in the machine could be your own making.

So OP has made a typo, therefore he is the author of the carnage displayed by the machine?. Ridiculous!

eskbanker wrote: »

There does seem to be an assumption on this thread that the machine itself was faulty, but it strikes me that these will be very susceptible to notes being fed in that are already in poor condition (tears, folds, wear, etc), which could easily cause a piece of equipment with fairly rudimentary moving parts to jam up. I'm not saying this definitely is the case here but it certainly seems a possibility that at least some of the ripped notes seen inside it were the cause of the issue rather than its effect....

Despite the overreaction and indignant hysteria, I do actually have sympathy with some of OP's criticism of the branch staff if there were many more notes jammed that what they'd fed in, and that the machine wasn't immediately taken out of service once a fault was reported, as jams rarely sort themselves out!

Are these machine that fragile that someone (even the most technologically inept person) could cause it to malfunction by feeding crumpled/creased notes? No!. From my experience, I've come across machines where even the slightest crease, sometimes even perfectly crisp notes are returned. If a note has tears or has folds it is highly unlikely (I don't know this, but from a balance of probabilities it is more unlikely than it is likely) that the note would be accepted for processing. The machine would have rejected it straightaway.

Even if the OP (or customers before him) inserted a torn/worn/folded notes, the machine shouldn't have been in service until the problems from the previous day had been ironed out.

ValiantSon

At the risk of having you misrepresent me again....

OceanSound wrote: »

So OP has made a typo, therefore he is the author of the carnage displayed by the machine?. Ridiculous!

Carnage? One person has to wait a short while for bank staff to remedy a fault with a machine. Carnage???:eek:

OceanSound wrote: »

Are these machine that fragile that someone (even the most technologically inept person) could cause it to malfunction by feeding crumpled/creased notes? No!. From my experience, I've come across machines where even the slightest crease, sometimes even perfectly crisp notes are returned. If a note has tears or has folds it is highly unlikely (I don't know this, but from a balance of probabilities it is more unlikely than it is likely) that the note would be accepted for processing. The machine would have rejected it straightaway.

You are arguing against yourself. The machine did, apparently, reject the notes, but was unable to return them. That is the fault.

OceanSound wrote: »

Even if the OP (or customers before him) inserted a torn/worn/folded notes, the machine shouldn't have been in service until the problems from the previous day had been ironed out.

How do you know that the alleged problems of the previous day had not been sorted, and that this was not a new problem?

bundoran

ValiantSon wrote: »

I very much doubt that they do. They don't have any powers to detain and doing so would leave them liable to a claim being brought against them for tort.

You're right that if someone detains you or restrict your physical movement without your consent then you have the right to sue them in tort. The tort in question is false imprisonment. In the UK false imprisonment is also a crime.

I've been in a bank where they've had to open a machine and they locked the doors for security.

They got round the false imprisonment problem by simply saying that they would be opening a machine and so would have to lock the entrance doors for a few minutes, and that anyone in the bank was free to leave before they did this.

No one left.