Charge Back 120 day limit

999tigger

Hi

I would be grateful for any advice or information on the 120 day chargeback limit.

I understand it is normally 120 days from the date of the transaction.

I understand there are other time limits which can extend this period. I have been led to believe there is another time limit of 120 days from the date the breach/ defect/ non delivery was discovered. This is the one I am interested in.

Does anyone know where the Visa chargeback protocols are for this in the UK? I have seen it mentioned on the US site

Many thanks for any guidance.

Not allowed to post link.

VCR Dispute Reason Code 13.1 Time Limit Modifiers

This formerly belonged to Reason Code 30

Chargeback time limits associated with VCR13.1can change if the merchandise or services were expected to be provided after the transaction processing date. But an issuer’s time limit to chargeback cannot exceed 540 calendar days from the transaction processing date. A resolution will be available within 31 days. But you can expect a chargeback to occur within these two time limits:

• 120 calendar days from the last date the cardholder expected to receive merchandise or services.
• 120 calendar days from the date the cardholder was told that the merchandise or services won’t be provided.

Dobbibill

Does this help.....

https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

or this.....

http://www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp

999tigger

Thanks Dobbi I will take a look and update.

System

The clock starts ticking from the point you are aware of the problem.
If it's a credit card then you can also call upon S75.

KJSmith

From the Visa Rules (covers all regions including Europe and available at https://www.visaeurope.com/about-us/policy-and-regulation/veor):

A Chargeback must be processed no later than either:

• 120 calendar days from the Transaction Processing Date
• If the merchandise or services were to be provided after the Transaction Processing Date, 120 calendar days from the last date that the Cardholder expected to receive the merchandise or services or the date that the Cardholder was first made aware that the merchandise or services would not be provided, not to exceed 540 calendar days from the Transaction Processing Date

chattychappy

Heng_Leng wrote: »

The clock starts ticking from the point you are aware of the problem.
If it's a credit card then you can also call upon S75.

Depends what you mean by problem. For chargeback, the extension is to do with goods/services to be provided in the future. Eg billed 1st Jan for goods to be provided 1st March. You get 120 days from 1st March. However if you are told 1st Feb you won't be receiving them, 120 days starts then. But there is a long stop of 540 days. (So you're not covered if you billed now for something to be delivered in 2 years.)

You wouldn't be covered if you received the goods and 121 days later become aware of a defect.

For S75, you get 6 years from date of breach. The breach could be anytime after the transaction date.

eco_warrior

Chattychappy pretty much covers it.


Most disputes are 120 days from the transaction processing date (usually a day or two after the transaction was made) but on-going or future dated services can be extended up to 540 days. You would need to be able to demonstrate/explain how the service was on-going or future dated.

On-going services would be things like home improvements, something that takes a while to complete. The 120 days would begin from the date the service ended, so say the builder done a runner, the 120 days begins here.


Future dated services are flights, holidays, concerts etc. The 120 days begins from the date the service is provided or sooner if the customer is made aware they will not received it i.e. the show is cancelled 3 months in advance.

A savvy dispute adviser can manipulate the dates quite easily to help a customer still be within time for a chargeback.