MSE News: TSB starts paying out compensation for online banking outage

Fingerbobs

I'd have thought that now would be just about the worst possible time to initiate a bank switch involving TSB.

Caddyman

Fingerbobs wrote: »

I'd have thought that now would be just about the worst possible time to initiate a bank switch involving TSB.

Personally, I have no worries about switching right now, IT platform woes or no. I've transferred almost all of the credit in my account to another bank without any issues. As I say, personally, I've lost nothing, apart from a useless contactless card that rarely worked anyway and the bank kindly shoved £130 in my back pocket for free last year and have been bunging me another fiver a month just for having two direct debits.

At the end of the day, my TSB current account was used for minimal banking anyway and the two direct debits that came out have just been paid out. In short, the TSB account existed merely as an account to 'switch' whenever a better deal came along, so the bank I've just switched to, at the end of 12 months, if it has nothing better to offer, I'll switch away again anyway.......:D

Paul_Herring

Fingerbobs wrote: »

I'd have thought that now would be just about the worst possible time to initiate a bank switch involving TSB.

Even if it's away from them? It's the new bank that has to sort out any problems that result...

orrery

I've left it until now to try to log into Mum's account for her and won't take the login - username and password. Tells me they're wrong (they're fine).

What's the current status for everyone else?

Weybridge78

orrery wrote: »

I've left it until now to try to log into Mum's account for her and won't take the login - username and password. Tells me they're wrong (they're fine).

What's the current status for everyone else?

My mum no longer has the incorrect username/password message, but still can't view statements online, and sometimes various pages will go to an internal server error message.

sheramber

I had the user name/password incorrect message ut just kept trying and after 6 attempts it accepted it.

Then it said the memorable information entered was incorrect.

While I was double checking what I had entered it logged in without any change being made,

However, my account has changed into my husband's name- how did they manage that?

Currently, being investigated, they say.

I did get a screen come up with a link to a complaint form.

Just tried to log in and " online banking is not available at present".

PixelPound

I get paid at the end of the month and all my DD's come out at the beginning of the next. The update occurred in financial dead time for me waiting for the next pay cycle to start.

The system is flakey still, often taking several attempts to get in to check that my balance is the same as it was before the update started. Not tried this too often, as there will be people genuinely needing to access their account. A lot of the problems could well be due to the volume of requests.

orrery

It is now working for me. Slow and flakey, and showing the odd error, but working at least.

orrery

Caddyman wrote: »

But what I do want, is a bank that can handle upgrades to its systems, and this particular 'upgrade' was a massive face palm for TSB.

Good luck to those of you who feel they have no choice but to stick with them, or, for whatever reason, feel some sort of 'loyalty', but for me it's easier just to wave goodbye.

We should probably cut them some slack here. TSB were an offshoot of Lloyds and were still renting their system.

This wasn't an 'upgrade' - their IT team had to migrate their entire system from Lloyds to their own system. This was a massive undertaking and obviously went wrong, even though they will have spent a long time testing and rehearsing. Sometimes it is impossible to predict the problems that you will come up against when you do it for real.

As for their branches - my 92 year old Mum is given lots of help in their branch, something you don't get in many banks these days. They even gave her a TSB brolly when it was bucketing down outside, which she carries with great pride.

Fingerbobs

Paul_Herring wrote: »

Even if it's away from them? It's the new bank that has to sort out any problems that result...

Yes. Why do it at a time when problems are very likely to occur, regardless of who is responsible for sorting them out?