MSE News: TSB starts paying out compensation for online banking outage

Herbalus

WillPS wrote: »

Mchambers is being opportunistic by choosing to hear a comment intended to assure that they'll make an announcement when everything is back to normal as being an instruction to not bother even trying to use the account until further instructed.

I'm not really too sure it'll mean they end up with a higher pay-out than whatever goodwill standard they decide upon. It's not like there is a formula for working out such payments which relates to the length of the outage.

I think you will find that MChambers should just be ignored as every single one of their posts is about complaining and getting compensation.

teddysmum

I think the compensation, which nearly everyone would get, is the 5% interest rate and any provable loss. They also announced that there would be no interest charges made for April.

MABLE

I can now log in via my app but even though I have never changed my memorable information it still will not allow me access via my computer. Also when I go for reset I am presented with old contact numbers. I have now registered my new contact details but will need to wait until tomorrow before I can reset anything.

Caddyman

This fiasco has just given me the perfect excuse to switch banks again. I'll have been with TSB a year in June. I got my £130 for switching and £5 a month for having the necessary direct debits being paid out, so the account served its purpose for a fast buck.

I won't be claiming compo as I personally haven't been affected by what has happened, unless of course my pension doesn't get paid into my account tomorrow, then the gloves will be off lol!

Mchambers

MABLE wrote: »

I can now log in via my app but even though I have never changed my memorable information it still will not allow me access via my computer. Also when I go for reset I am presented with old contact numbers. I have now registered my new contact details but will need to wait until tomorrow before I can reset anything.

Complain and ask for compensation.

[Deleted User]

aj23 wrote: »

But that's technology isn't it. If you're going to rely on online banking and deliberately not using other methods which are just as good (and in this case better) then you have accept that something can go wrong even when they say it will be back up and running. This isn't the flicking of a light switch we are talking about here.

I wasn't asking you to accept or dent my comment, or rant as you call it. I could care less. I'm just pointing out fact. Not TSB's fault it made her late for her credit card payment when she'd had nearly a month to pay by multiple payment options, even if it wasn't up and running when they said it would be. Maybe she should be more prompt and savvy.

Is this an Americanism? Surely the phrase is "I couldn't care less", which at least makes sense in the context.

ValiantSon

aj23 wrote: »

People are just going to milk this. What did people do before online banking? Go to branch and pay your credit card with cash, card or cheque; post a cheque, or phone them and pay with a card. Simple.

Seriously, there is a life outside of online banking. There are still all the other ways of paying.

Complaining because you can't pay your credit card and get £40? There's no "can't" about it. She could pay it, via post, telephone or branch, but probably left it until the night before it's due so it shows a reliance on credit and not paying it back quickly. And as part of that £40 included £15 to cover interest on the payment due, it shows that she'd left it too late, which is why she was charged interest (not because of the checks, I mean, come one. You only get charged interest for being late).

And no replies about people being too busy to go to branch, make a phone call or writing a cheque in the post please.

We don't often agree, and I still advocate people making appropriate use of internet banking, but in principle I wholly agree with the sentiment that a lot this "compensation" is ridiculous and that people are milking it for all they can. I find the whole practise disgusting, and am appalled at MSE for encouraging people to do it. Shame on them.

Ashen

aj23 wrote: »

People are just going to milk this. What did people do before online banking? Go to branch and pay your credit card with cash, card or cheque; post a cheque, or phone them and pay with a card. Simple.

Seriously, there is a life outside of online banking. There are still all the other ways of paying.

Complaining because you can't pay your credit card and get £40? There's no "can't" about it. She could pay it, via post, telephone or branch, but probably left it until the night before it's due so it shows a reliance on credit and not paying it back quickly. And as part of that £40 included £15 to cover interest on the payment due, it shows that she'd left it too late, which is why she was charged interest (not because of the checks, I mean, come one. You only get charged interest for being late).

And no replies about people being too busy to go to branch, make a phone call or writing a cheque in the post please.

Whereas I agree people are going to milk it - and pretty much shame on MSE for encouraging it for those who aren't affected - in this particular example, nothing should detract from the fact that she is actually perfectly entitled to leave it to the night before, by her usual payment method, and this problem prevented her from doing so. Incidentally, since she couldn't make an online payment on the Friday or the Saturday either, with the expectation that services would be restored on the Sunday, your 'night before' becomes a possible 3 days before.

And the way you put "shows a reliance on credit" and "not paying it back quickly", seemingly as if you're judging her, doesn't quite sit right considering it is absolutely irrelevant.

Mchambers

ValiantSon wrote: »

We don't often agree, and I still advocate people making appropriate use of internet banking, but in principle I wholly agree with the sentiment that a lot this "compensation" is ridiculous and that people are milking it for all they can. I find the whole practise disgusting, and am appalled at MSE for encouraging people to do it. Shame on them.

MSE are not wrong. TSB are wrong by not managing an IT upgrade properly and deserved to be punished.

Mchambers

Ashen wrote: »

Whereas I agree people are going to milk it - and pretty much shame on MSE for encouraging it for those who aren't affected - in this particular example, nothing should detract from the fact that she is actually perfectly entitled to leave it to the night before, by her usual payment method, and this problem prevented her from doing so. Incidentally, since she couldn't make an online payment on the Friday or the Saturday either, with the expectation that services would be restored on the Sunday, your 'night before' becomes a possible 3 days before.

And the way you put "shows a reliance on credit" and "not paying it back quickly", seemingly as if you're judging her, doesn't quite sit right considering it is absolutely irrelevant.

Please refer to my previous post.