MSE News: TSB starts paying out compensation for online banking outage

eDicky · 27 April 2018 at 9:03AM

sheramber wrote: »

No cheque book to send payment by post, telephone banking not answering or a recorded message saying very busy then cutting off, branch also unable to access account to transfer payment or get money out to pay over the counter.

Next suggestion?

I think it was suggested earlier in the week on another thread. Use TSB debit card to add funds (within limits) instantly to a Starling Bank account, from which payments can then be made normally. Opening the account takes a few minutes on the app, likewise Monzo Bank, or avoiding credit check with Loot prepaid or Revolut. No fees, their state-of-the-art technology works perfectly and you will no longer have all your 'eggs in one basket', if that was the case.

Personally I already have all the above accounts and have made no attempt to log in to TSB online banking all week, have not been inconvenienced and I'm not going to join in the modern trend to 'kick them while they're down' that British society used to consider dishonourable.

mgdavid · 27 April 2018 at 9:33AM

HornetSaver wrote: »

.......
The fact that people have come to depend on online banking, and have come to see it as something they can expect to always be there except for the time periods the banks pre-announce as downtime, is entirely the fault of banks.

I disagree; it's entirely the fault of (some) people's gullibility and complete lack of common sense.

aj23_2 · 27 April 2018 at 9:36AM

sheramber wrote: »

No cheque book to send payment by post, telephone banking not answering or a recorded message saying very busy then cutting off, branch also unable to access account to transfer payment or get money out to pay over the counter.

Next suggestion?

Order a cheque book, try ringing earlier, just take a debit card, or cash, or cheque, or make a transfer in branch. You're deluded if you think you can only pay your credit card via online banking. You have many options if you actually have any common sense.

aj23_2 · 27 April 2018 at 9:37AM

eDicky wrote: »

I think it was suggested earlier in the week on another thread. Use TSB debit card to add funds (within limits) instantly to a Starling Bank account, from which payments can then be made normally. Opening the account takes a few minutes on the app, likewise Monzo Bank, or avoiding credit check with Loot prepaid or Revolut. No fees, their state-of-the-art technology works perfectly and you will no longer have all your 'eggs in one basket', if that was the case.

Personally I already have all the above accounts and have made no attempt to log in to TSB online banking all week, have not been inconvenienced and I'm not going to join in the modern trend to 'kick them while they're down' that British society used to consider dishonourable.

All this app/online only banking is more hassle than it's worth. And their 'perfect' technology will go wrong at some point.

aj23_2 · 27 April 2018 at 9:42AM

Ashen wrote: »

I'll repeat it: she is absolutely entitled to leave it to the night before (and you've chosen to ignore the fact she couldn't make the payment on Friday or Saturday).

You say it's "irresponsible" to leave it to the night before, but you're justifying that with a terrible analogy of a power cut (for which TSB would bear no responsibility) to an internet banking failure (for which TSB do bear responsibility), thus has no relevance to any possible compensation.

I didn't actually contradict that she can leave it to the night before if you'd read what I said properly. I'm just stating, why would you? You're leaving yourself a tiny window if something goes wrong, (it did, regardless of who's fault) and to be honest she'd only have herself to blame. Like I said, you get 3 weeks to pay your credit card, why leave it to the night before. It is wholly irresponsible. Do it before the Sunday, Saturday or Friday.

My point about the power cut is that in the eye of the credit card provider, they don't care why you couldn't make payment. They win if you don't on time. But it is the same principle of 'this happened so this is why I couldn't pay.' Her credit card provider is still getting their £15 interest, it just isn't her who is paying for it now.

aj23_2 · 27 April 2018 at 9:46AM

HornetSaver wrote: »

Prompt? Probably. As for savvy, she's £25 better off than you or I would have been with the same credit card bill to pay.

But getting back to online banking in general, it has become so dominant because the benefits of using it have been sold to people by the banks. In exchange for this convenience, the banks are able to save millions of pounds a year in wages because relatively routine things which previously required going into a branch do not take place as often in branch, therefore fewer staff and/or branches required.

The fact that people have come to depend on online banking, and have come to see it as something they can expect to always be there except for the time periods the banks pre-announce as downtime, is entirely the fault of banks.

If you think it's savvy for milking it when it's her own fault she left it to last minute then moaned she couldn't pay on time, I personally don't. I took out the credit card, I use it month to month, I have agreed to repay the credit and I know that to avoid fees and charges, I must pay it on time. No one else is responsible for my use of my credit card and it's payment due date. If I miss it, it is my responsibility.

Banks save money by closing branches and firing staff, yet there are less and less jobs for them to go to which means lower income tax and NI collection and an increase in benefit payouts. We are creating the jobless society by using online services. Most can't see it yet, but I can. It will end up going full circle at some point and people will ditch online. Look at how many have ditched Facebook for example. It's killing the high street and with it the jobs people need.

anotheruser · 27 April 2018 at 11:10AM

Mchambers wrote: »

TSB are at fault and deserved to be punished. My complaint has already been made and I expect to get compensation.

Additionally they have raised the interest rate to 5% and I have got 2 accounts. Just hope they raise the £1500 investment limit.

Just wonderful !:D:rotfl:

Spoken like a true greedy person...
I'm with TSB and none of this affected me that I'm aware of.
Yes, I understand those that it has affected greatly but your post comes across like many from the baby boomer generation - all about me me me.

They deserve to be punished?
You expect to get compensation? It's not your right ya know.

They're apologising by increasing the interest and you want to twist the knife and get more... but I don't see you leaving because of their "terrible service".