MSE News: TSB starts paying out compensation for online banking outage

robatwork

aj23 wrote: »

All this app/online only banking is more hassle than it's worth. And their 'perfect' technology will go wrong at some point.

Monzo, Revolut, Starling, Chip, B, Monese and Atom to name just a few would disagree - some online only and some go further than that - app only.

I suppose either you or all of them are wrong.

PROLIANT

anotheruser wrote: »

Spoken like a true greedy person...
I'm with TSB and none of this affected me that I'm aware of.
Yes, I understand those that it has affected greatly but your post comes across like many from the baby boomer generation - all about me me me.

They deserve to be punished?
You expect to get compensation? It's not your right ya know.

They're apologising by increasing the interest and you want to twist the knife and get more... but I don't see you leaving because of their "terrible service".

I think you are confusing the Baby Boomers with the Generation Snowflake lefty Corbynites

Ashen

aj23 wrote: »

My point about the power cut is that in the eye of the credit card provider, they don't care why you couldn't make payment. They win if you don't on time. But it is the same principle of 'this happened so this is why I couldn't pay.' Her credit card provider is still getting their £15 interest, it just isn't her who is paying for it now.

Except this whole situation is nothing to do with what's "in the eye of the credit card provider", that's absolutely irrelevant. It's about the role of an internet banking service to provide a reliable facility to make payments. I'm pretty sure most people would agree they failed.

*cassius*

I popped into my local branch today after trying since Tuesday to make an international money transfer for my upcoming wedding next month, the staff couldn’t complete the transfer as the computers are still down.

I received the final invoice for the wedding on Monday just gone and if it isn’t paid for by this upcoming Tuesday then I have an increase of €150 on the invoice, TSB staff are trying their best but it’s obvious that the computer systems can only manage basic tasks.

I have managed to get the date for payment put back but will probably not get the money sent over in time, I will be making a complaint for reimbursement of the late payment charges.

zerog

Well I was largely unaffected apart from having to delay some accounting as I couldn't log on. Seems to be almost back to normal now, except I don't know what the entire point of this was.

Apart from some fancy JavaScript which just makes it slower than it used to be, the interface remains the same awful Lloyds one, except it still has less functionality than Lloyds. Still can't decrease credit card limit online, or change address online, and no secure message function, unlike basically every other bank.

*cassius* wrote: »

I popped into my local branch today after trying since Tuesday to make an international money transfer...I will be making a complaint for reimbursement of the late payment charges.

Congratulations, and hope you get reimbursed the 150 euros, but if you had an account with another bank then there wouldn't have been any problems.

*cassius*

zerog wrote: »

Well I was largely unaffected apart from having to delay some accounting as I couldn't log on. Seems to be almost back to normal now, except I don't know what the entire point of this was.

Apart from some fancy JavaScript which just makes it slower than it used to be, the interface remains the same awful Lloyds one, except it still has less functionality than Lloyds. Still can't decrease credit card limit online, or change address online, and no secure message function, unlike basically every other bank.



Congratulations, and hope you get reimbursed the 150 euros, but if you had an account with another bank then there wouldn't have been any problems.

My partner has a seperate bank account but that is also with TSB :rotfl:

wallofbeans

Has anyone had any issues with logging into the iPhone app? I can't get into my the computer version at all as it's telling me my passwords are wrong (when I know they are not)... but I am able to log in to the iPhone app - but only using passwords and not through the touch ID I usually use...

Any ideas how to fix any of this? Or is it still just a case of waiting....

Mchambers

wallofbeans wrote: »

Has anyone had any issues with logging into the iPhone app? I can't get into my the computer version at all as it's telling me my passwords are wrong (when I know they are not)... but I am able to log in to the iPhone app - but only using passwords and not through the touch ID I usually use...

Any ideas how to fix any of this? Or is it still just a case of waiting....

Wait, complain and ask for compensation.

cjv

I have asked for a good will gesture for the time, hassle and expense of having to deposit some money manually into another Bank Account as I could not transfer it from my TSB account online.

I am also considering a claim for whiplash due to neck pain, suffered from looking at their login screen for 5 days.

Caddyman

Initiated my 7 day switch away from TSB yesterday. No loyalty whatsoever from me.

Thing is, I never had a 'physical' branch as such with TSB anyway, as I do all of my banking online. The nearest TSB Branch over 20 miles away from me, was allocated to me for 'administrative' purposes only, so I've never actually stepped foot into a TSB Branch since I switched to them online last year. People moan about not having a Branch to go into, but then so many of us don't actually ever use a physical bank to go into anyway. I have a Lloyds Bank account and my local branch is just 2 miles away. In the eight years I've been with the bank, I've stepped into it less than a dozen times, just to hand over the odd bag of change, so it's no wonder banks have been closing branches left right and centre.

At the end of the day, I have four working functioning current accounts and so I was able to sidestep any issues that happened with this IT fiasco. But what I do want, is a bank that can handle upgrades to its systems, and this particular 'upgrade' was a massive face palm for TSB.

Good luck to those of you who feel they have no choice but to stick with them, or, for whatever reason, feel some sort of 'loyalty', but for me it's easier just to wave goodbye.