MSE News: TSB customers STILL unable to use online banking after weekend upgrade

Mchambers

ValiantSon wrote: »

It takes as long as it takes. As you have absolutely no idea what the issues were then you are in no position to say whether or not they should have been fixed by now.

Not fixed. See https://www.tsb.co.uk/personal/

ValiantSon wrote: »

My online account has been working perfectly for well over a week.

You are one of the lucky ones.:D

Gers

Mchambers wrote: »

Not fixed. See https://www.tsb.co.uk/personal/



You are one of the lucky ones.:D

I've been experiencing fault free online banking for over a week too.

Have you tried https://www.tsb.co.uk/help/online-banking/

from there you can click onto LOGIN which takes you to

https://internetbanking.tsb.co.uk/personal/logon/login/#/login

eskbanker

Mchambers wrote: »

Why do anything until TSB have advised that it has been totally fixed and sorted ?

You'll probably struggle with this concept but believe it or not, some people see their TSB accounts as places to store and spend their money rather than as a means to support bogus compensation claims....

paragon909

ValiantSon wrote: »

It takes as long as it takes. As you have absolutely no idea what the issues were then you are in no position to say whether or not they should have been fixed by now.

My online account has been working perfectly for well over a week.

You really are extremely ignorant and arrogant aren't you. People us... Consumers have a right to be angry and outraged that a bank fails to resume normality after such upgrades. MP's were outraged even summoning the CEO to committee. I take it they were wrong to. Who do you even think you are. You sit on this forum specifically this TSB one and anyone who disagrees or gets something advantageous you crack up like you own TSB or something.

It's a disgrace. For 2 weeks now you have been on that high horse of yours moaning about everything that a customer gets or doesn't get from TSB.

We are all TSB customers. The system is a complete mess. Maybe you should sign on and you will see. Or aren't you a TSB customer! And don't tell me about system upgrades or the complexity of it. As I understand this type of work!

eskbanker

Mchambers wrote: »

Who cares ?

People who want (or need) to use their bank account for the intended purpose and are happy to get on with it if they find it's operating adequately for their requirements, as opposed to those who'd prefer to sit back and wait, in the (possibly mistaken) belief that they'll benefit from doing so....

Gers

Mchambers wrote: »

Not fixed. See https://www.tsb.co.uk/personal/



You are one of the lucky ones.:D

I don't think that the link you're using will ever be working -why not try the one I posted? Five seconds of effort?

veryintrigued

Hit the Spam button on these posts folks.

pafpcg

PaulSh wrote: »

So what exactly isn't working? With the single exception of the pending transactions not being listed in the current accounts, it looks fine to me (and that's two Classic Plus accounts, one eSaver and a credit card)

Have you checked the statements and your next statement date for your credit card? I've checked mine and they're still broken....

Gers

Mchambers wrote: »

Why bother until TSB confirm everything is fixed ?

It IS fixed - you're using a wrong address!! That may never change. Access is fine using the address/es I posted.

TSB said in one of their early emails that the address would change so why you are trying one that isn't working is now beyond me!

Gers

pafpcg wrote: »

Have you checked the statements and your next statement date for your credit card? I've checked mine and they're still broken....

I haven't got a TSB credit card so can't comment on that aspect of the website. Everything I do have (five current accounts, easy saver, monthly saver) is working fine as far as I can tell.