MSE News: TSB customers STILL unable to use online banking after weekend upgrade

crashingout

[QUOTEHas anyone received a reply to their TSB Complaint, after complaining through the TSB complaints portal on the website?

I received a generic email the following day after I sent it, about a week ago, no phone call or any other correspondence. ][/QUOTE]

I haven't even had a generic email and this was about a week and a half ago I sent in the complaint on the complaint form.

kidmugsy

rastler wrote: »

I suppose the next step will be TSB blaming the Russians.

Yeah, and Donald J Trump. And the Queen, the Pope, the Freemasons, the Illuminati, and Brexit. Plus the North Koreans and the inscrutable Chinese. And President Assad, who is clearly a very bad lot since his name begins !!!.. And the Rothschilds: how can we forget them in a list of the favourite villains of the nutter community?

beanielou

Al_Ross wrote: »

Has anyone received a reply to their TSB Complaint, after complaining through the TSB complaints portal on the website?

I received a generic email the following day after I sent it, about a week ago, no phone call or any other correspondence.

Same here.

Doc_N

Al_Ross wrote: »

Has anyone received a reply to their TSB Complaint, after complaining through the TSB complaints portal on the website?

I received a generic email the following day after I sent it, about a week ago, no phone call or any other correspondence.

Wife and I received holding letters yesterday and today. No emails, no phone calls - just the standard letters.

Doc_N

Mchambers wrote: »

Richard LLoyd, Resolver, has said everyone should get compensation for stress and inconvenience and take TSB to ombudsman if not satisfied with TSB offer. See :

http://www.bbc.co.uk/news/business-44008272

Those who complain effectively will be paid compensation for lost time, loss of access to money, inconvenience, stress etc..

Those who don't complain, or complain ineffectively, won't. That's just life and the way these things work.

Caddyman

eDicky wrote: »

I guess they should have traded in the old car for the latest model...

They did, for a Spanish one

beanielou

At this rate I will be putting in another complaint as I still cannot see my credit card & nor could branch as of FRiday. Only been two weeks :eek:

grunnie

Al_Ross wrote: »

Has anyone received a reply to their TSB Complaint, after complaining through the TSB complaints portal on the website?

I received a generic email the following day after I sent it, about a week ago, no phone call or any other correspondence.

I am waiting for a reply as well. I am not holding my breath. Someone today told me they expect this to last about 3 months at least.

Robisere

After a hiccup yesterday when I could not pay my CCard, today it worked perfectly. Paid my card, could not print that page, but printed a mini statement with details of the payment. Think that's the way to go until this is resolved: if you get access, print details of statements, payments, etc., asap.

robatwork

kidmugsy wrote: »

Yeah, and Donald J Trump. And the Queen, the Pope, the Freemasons, the Illuminati, and Brexit. Plus the North Koreans and the inscrutable Chinese. And President Assad, who is clearly a very bad lot since his name begins !!!.. And the Rothschilds: how can we forget them in a list of the favourite villains of the nutter community?

Nice list of "told what to do by The Man"

I'm afraid you missed off everyone's favourite bare-shirted horse-riding spy-murdering comrade.