HX Car Park Management PCN wrong reg typed into machine

[Deleted User]

I wouldn't lose too much sleep. Gladstones routinely fail to comply with the protocol.

Respond in a letter that you can adduce to court later:

The type of points id make are:

1. No loss (you bought + paid for a ticket)
2. Indistinct/invisible/conflicting parking terms
3. Substantial compliance with reg input
4. Emphasis on P&D if wholly an ANPR exercise that should be clearer and there'd be no obligation to display.
5. Pursuing a claim contrary to BPA/IPC guidance on the very point (incomplete reg)
6. Applying additional charges that they are not entitled to levy.

On the basis that Gladstones have refused to supply a copy of the parking terms it seems clear that you are prejudiced from preparing a full and detailed response to what is a breach of contract claim.

Full details must be provided if, as is indicated in their correspondence, they intend to bring court action.

That further strengthens the standard part of the defence where it is argued the claimant's case is thin and poorly pleaded.

Ibcus

Just browsing hx's web site and found this:
https://www.hx-pcn.com/bpa-statement-ethical-car-park-management/


To me that seems to imply they use BPA and POPLA, they use IPC. To this end that seems a little unethical



I came across a few links while looking for an old version of their FAQ.
https://www.hx-pcn.com/downloads/ amused me
"You do not have to be legally trained to represent the company in a small claims court."



lots of link here:
https://www.hx-pcn.com/links

Ibcus

Today I receivd the reply to the SAR I sent to HX by email, it contains 7 pdf's and 4 images, image of car coming in, image of car going out and 2 images of the reg plate.


One the pdf's is ticket details, it has all the times/dates/etc a satus log and Notes part.
The notes part has abbreviations RD(06), EB, Auto and EB.

I would like to note in all the files sent the only abbreviation explained is send to DR (ready to be sent to debt recovery company).


The first note dated 6-4-18 says EB then '06'.
Parking date 4-4-18 reg entered on ticket 06

What does EB mean, is this a coincidence?


I am sending this email

Hi Rachel,

I thank you for your reply to the right of access request.
I would like you to clarify the meaning of the abbreviations used in you response.
I would like to note that, ominously, the only one explained is ‘send to DR’ in the file ‘Full Response to Right of Access Request.pdf ‘ with a meaning of ‘the PCN is ready to be sent to out debt recovery company’.

While I will agree most are self explanatory I would argue the ones under Notes are not.
What is RD?
What is EB?
What is DPA?

I would also appreciate that you reply to the me directly on this email address.

Kind regards,

If anyone is looking for the email address of the data protection officer it's [EMAIL="dpo@hx-pcn.com"]dpo@hx-pcn.com[/EMAIL]

KeithP

I thank you for your reply to the right of access request.

Should be:

I thank you for your reply to the subject access request.

Ibcus

I sent it as they sent it


From: "Rachel" <[EMAIL="dpo&#64;hx-pcn.com"]dpo@hx-pcn.com[/EMAIL]>
To: ********
Subject: Re: Fwd: Subject Access Request
Good Afternoon,
Please find attached our response, in full, to your right of access request under GDPR.
Kind regards

Rachel

KeithP

Ibcus

Pjr1525

Hi , ibcus the photo you required is on my thread, posts 105 and 108. Thanks

Ibcus

Thanks Pjr, I've downloaded a copy of it.


I've had a reply from Rachel.

Good Morning,
In regards to the abbreviations, 'RD' and 'EB' are the initials of the staff members at HX Car Park Management who added the notes to the PCN.


'DPA' is the abbreviation for 'Data Protection Approved' - this is what is used to denote that the caller answered all the data protection/security questions, and that they were the name we hold on the PCN, prior to discussing the details with them.


Kind regards

I'm now wondering why EB added the note '06' on 06-04-2018 (NTK was sent on 09-04-2018)
'06' is what was entered on the ticket

If I was of a suspicious nature I would think they have tried to hide this comment in the pdf by overlapping the attachements box




Am I reading too much into this?

Coupon-mad

Not sure, hard to tell.