TSB planned outage

ValiantSon

RG2015 wrote: »

Not sure if they've got real lives.

That's quite an offensive comment.

Herbalus

RG2015 wrote: »

Not sure if they've got real lives.

:eek::eek:

(Dont feed the bonfire!)

Although im sure you meant that more flippantly/tongue in cheek pthan some may read it.

veryintrigued

soulsaver wrote: »

Verbose pontificators?

I've got some ointment for that.

RG2015

ValiantSon wrote: »

That's quite an offensive comment.

I regret my ill-considered and failed attempt at humour and apologise for offending you and also Mchambers if they also felt this way.

I respect all MSE members and will try harder in future to avoid any knee-jerk personal comments.

alluring29

I have had a nightmare, I was in Spain and only returned yesterday. The whole time I couldn't access my account or even use the app, the latter because they had changed my phone number. I had tried calling them over and over to try and sort it out.

Last night, I tried to change my password and because TSB sent the code to the wrong phone number, they suspended my account.

I have spent all day today ringing (when I could because of work), eventually on the 6th time, after waiting 41 minutes, I got through.

It was their upgrade that reset my phone numbers, both to ones that I don't even know. Apparently, I'm not the only one.

Anway, I was transferred to their IT department and they managed to change my telephone numbers to the correct ones and I finally got into the app today, the first time in 12 days.

I managed to do two things then thrown out and money is missing out of my account too.

I was so stressed out about it and please don't say it was a minor inconvenience, it wasn't. I was really anxious when my account was suspended.

I am pleased to be able to access the app finally but not happy with TSB whatsoever.

fabsaver

hostertlady wrote: »

I can get online on my account now and everything seems ok BUT
when I try and make a payment, I put the recipient in and all the details and then when I put same password in to make the transfer it says it is incorrect or too short!
grrr..
I am losing the will......

I've been getting the same error message, about password being too long or too short, when trying to make a payment. I posted my theories about the issue a couple of days ago.

Whatever was causing the problem now appears to have been fixed. I've just been able to successfully make a payment for the first time in 12 days :j

polymaff

Just had the TSB email:

"For Classic Plus customers ... to show how grateful we are for your loyalty and patience, we are also increasing the interest rate on our Classic Plus account from 3% to 5%. We promise this won't be taken away after a year."

So, will they keep whatever that promise means?

DB123

I know the feeling - on holiday in Tenerife, been unable to access my account online. Thankfully that has now been sorted (as far as I can tell).

I dont know why some people are saying that no compensation should be given either. We are paying customers and have incurred a loss of service (loss doesnt have to be financial to have an impact). Also failures do happen with IT systems but TSB had a duty of care to its customers. I work in IT and have conducted lots of changes to critical systems and I can tell you for a fact that no one in their right mind moves all of their customers to new systems in one go like this unless they are crazy - changes should be done incrementally on non production systems first and then live data moved in batches.

eskbanker

DB123 wrote: »

We are paying customers and have incurred a loss of service

How much did you pay them for the service you lost?

[Deleted User]

polymaff wrote: »

Just had the TSB email:

"For Classic Plus customers ... to show how grateful we are for your loyalty and patience, we are also increasing the interest rate on our Classic Plus account from 3% to 5%. We promise this won't be taken away after a year."

So, will they keep whatever that promise means?

Meaning:- They are not promising that it won't be taken away before the year mark?