MSE Energy SPAM and LIES

LeesArt

We signed up for Energy Club Alerts with MSE

We liked the idea that we would only get an alert when there was a CHEAPER TARIFF

In my profile it clearly says

"When should we tell you there is a cheaper tariff"

and the setting is

"When I can make any saving"

So we got a message from the energy club, we followed the link and it told us that it did NOT have anything cheaper.

I really hate this, sending such a message creates expectation but delivers disappointment.

I think I am going to report this to the ICO for a breach of the purpose aspect of DPA and the ASA for misleading or worse (see below)

I made it VERY clear that we do not want to be bothered with these spammy messages

It is REALLY disappointing as I thought that this was a trustworthy site.

FYI here are the lies that were told

Our Big Switch 10 event is now ON, and we've sorted two special deals that can save you £320+/year on typical use compared with a standard tariff.

LIE, you know my tariff and my usage, I will not save £320 a year and that tariff is more than I am paying

The variable tariff from BLAH BLAH BLAH of the big six.

As you're currently on your provider's standard tariff, you could likely make BIG savings by switching,

LIE, no not likely at all to save big or even ANY saving at all

and you won't have to worry about exit fees.

HUGE LIE!

The main MSE Newsletter talks about the same deal:

- Leave early & there are £70 dual-fuel exit fees (£35 single fuel).
- Some existing EDF custs will be charged early exit penalties if they switch to it, depending on their current deal.

wavelets

I suggest, once you compose yourself, you re-acquaint yourself with these that you agreed to abide by

9.2.2 Covers what messages you actually agreed to receive, and how to stop it if you later change your mind

LeesArt

1. You can't make a term or condition that contravenes UK Law

2. Does it have one in there that says they can lie about no exit fees

A reply like yours makes me even more determined to report them rather than waste my time here.

Dobbibill

If you are 49 days away from the end of your fixed contract, you do not pay the exit fees.

If you are on a standard tariff, you may not be liable for exit fees at all.

Have you tried any other comparison sites to cross reference whether or not you can save money.

You are free to leave CEC at any time.

LeesArt

I read that as for existing Eon customers:

"- Some existing EDF custs will be charged early exit penalties if they switch to it, depending on their current deal."

But the MSE Misleading email says

"and you won't have to worry about exit fees."

but the promoted plan terms are

"- Leave early & there are £70 dual-fuel exit fees (£35 single fuel)."


What we will see down the road is people saying that they got an email from MSE and signed up because of the promise in the email of no exit fees when it is the absolute opposite.

Oadbylad

Also ive noticed that all the offers ive received dont have the winter warm discount, so if i was to apply to save £95 i would then lose my £140 ????
ITS NOT A SAVING IS IT?

PaschalFun

LeesArt wrote: »

1. You can't make a term or condition that contravenes UK Law

No.
Which specific term do you consider contravenes UK Law?
And which UK Law do you consider it contravenes?

LeesArt wrote: »

2. Does it have one in there that says they can lie about no exit fees

Have you not read them? You agreed you had.
Where are MSE lying about exit fees?
There are no exit fees applicable to a suppliers standard variable tariff, including customers of EDF who are on their standard variable tariff.

LeesArt wrote: »

A reply like yours makes me even more determined to report them rather than waste my time here.

You are clearly on a mission, so don’t let me stop you. :cool:

Blackbeard_of_Perranporth

Brilliant, I'm popping to the tea bar and getting another cuppa and a biscuit for this one!

singhini

Blackbeard_of_Perranporth wrote: »

Brilliant, I'm popping to the tea bar and getting another cuppa and a biscuit for this one!

I wish not to disappoint but I don't think the OP will be returning (logic would dictate that if the person is so unhappy they surely would have stopped all communications from MSE and deleted their account with them).


I hope I am wrong, as I'm interested to see the original source of the quote in post #1 where it states "blah blah blah" (for it to be a quote it most surely come directly from an original source)?

Xbigman

If you sign up for alerts for ANY savings I don't think you can call it spam when you get a lot of alerts for minimal or non existent savings.
Likewise the definition of savings is legally required by OfGem to be calculated a certain way. So if you see a headline saying you can save £320 a year, but you already save £330 over standard tariffs then that tariff is £10 dearer but it does not legally invalidate the £320 statement.

Energy comparisons are a right old game. Learn the rules and calm down.



Darren

Willow92

I think I'm gonna grab some popcorn and see how this goes on...