Why Are Banks Sometimes Obstructive?

ValiantSon

Heng_Leng wrote: »

TSB weren't split from RBS or BOS.

TSB were split from Lloyds TSB (2013), which was part of the Lloyds Banking Group, which itself came into existence after the purchase of HBOS by Lloyds TSB (2009), which itself was formed from the merger of Bank of Scotland and Halifax (2001).

Is this the Budgeting & Bank Accounts board, or the Nitpickers & Tedious Pedants board?

KJSmith

PeacefulWaters wrote: »

It's just an area of IT they've never prioritised for improvement.

Ironic that Halifax had the facility over a decade ago and the adoption of Lloyds IT scrapped it.

This wasn't the case. The functionality to make an account joint online was available for Lloyds, Halifax and BoS from 2014 (I believe) but stopped in late 2017. This option may return in the future... though I can't imagine it's their top priority

mgdavid

"TSB weren't split from RBS or BOS. "

ValiantSon wrote: »

TSB were split from Lloyds TSB (2013), which was part of the Lloyds Banking Group, which itself came into existence after the purchase of HBOS by Lloyds TSB (2009), which itself was formed from the merger of Bank of Scotland and Halifax (2001).

Is this the Budgeting & Bank Accounts board, or the Nitpickers & Tedious Pedants board?

I'm glad we all agree on something :j

ceredigion

Well we have joint accounts with Lloyds and Tsb but never had to go to a branch. just a phone call and only me not the uxorem

Dobbibill

Bringing the thread back on topic - OP have you thought of opening a joint account elsewhere and doing a switch

jonesMUFCforever

Technology HAS made our lives easier if you want it to BUT at the same time easier for somebody to commit fraud.
Banks offer a comprehensive fraud refund policy but have to be sure a) they cover themselves and b)they do due diligence with regard to regulatory regulations.

You can't have it both ways.

FrugalShaz

I don't see it as obstructive, more like thinking it through! We opened an joint bank account last year with Lloyds, OH opened it then I was added on.....we did the same this year when we opened a savings account to put money aside for a forthcoming bill due later this year. I opened it and phoned Lloyds to add OH to account. Yes it took just over a week to sort, from the first phone call to a letter of confirmation, but my OH had to sign the forms and confirm. We didn't need to go into the branch for either accounts.

anotheruser

Wizardy18 wrote: »

The fact you don't agree with a individuals policy or terms, doesn't make them obstructive.
It makes it that you don't like the way they operate, therefore go elsewhere.

When many others, the majority, don't require a silly face to face appointment, I'd consider it unnecessarily obstructive.

No doubt a legacy issue that nobody has thought of changing. A waste of my time (no doubt the bank will be running late), waste of their time and just not needed.

It seems there are more and more me-centered comments these days. Just because YOU can't see the problem from someone else's point of view, doesn't mean it doesn't exist.

Dobbibill wrote: »

Bringing the thread back on topic - OP have you thought of opening a joint account elsewhere and doing a switch

I thought about this and how it would work.
It's a joint account I'm looking to switch.
I guess for the account to be fully opened, they'd still need a branch visit?
Surely if it didn't transfer as a joint account, that could easily be fraud?

jonesMUFCforever wrote: »

Technology HAS made our lives easier if you want it to BUT at the same time easier for somebody to commit fraud.

You say that, so how can many other banks allow online opening only?
I've been through a long process of verifying my ID using the Post Office and typing in passport details, driving licence, all sorts of things. That satisfied the government... I'd have thought their approved system should be good enough for a bank account.

Psyduck1980

Surprised to see quite a few high street bank apologists on here!

I think the problem is that the traditional high street banks are struggling to keep up with a). improvements in technology; and b). more savvy customers.

I recently switched to NatWest in order to take advantage of the £125 switching incentive. I switched a reasonable amount of money across and I had no intention of keeping it in there but I couldn't transfer it out for a couple of weeks because:

1. In order to make transfers you need to have a card reader (give me strength). However, these are not automatically issued when you register and they take up to 10 working days to arrive once requested (!!!!!!).

2. I couldn't make a transfer using telephone banking because there wasn't enough transactions on my account to verify my identity.

3. I couldn't use the mobile banking app for 72 hours after registering due to some bizarre "cooling off period". Even when this period elapsed I could only transfer £250 per day.

The advice I received from them during this period was "go into a branch".

I would consider this very obstructive.

eskbanker

anotheruser wrote: »

It seems there are more and more me-centered comments these days. Just because YOU can't see the problem from someone else's point of view, doesn't mean it doesn't exist.

Surely yours is just as much of a me-centered comment though, i.e. you're moaning about an issue that nobody else seems bothered about (in the sense that I don't recall any other threads complaining about this)?

That doesn't make your objection invalid in any way though, but by your own admission there are plenty of other banks that apparently fit your needs better, so you just need to weigh up the pros and cons of using Lloyds versus others....