Cheap energy club: Can't fill in my contract end date

glocal

I recently switched my electricity supply to ebico, and because the switch had to be completed manually my Cheap Energy Club end-of-contract is now left blank. The rest of the details (tariff etc) are updated, but I can't find a way to fill in the end-date. This means email notifications won't take the date into account. Is there a way to update my details with the end-date?

[Deleted User]

Log into the Cheap Energy Club.

At the Welcome screen, scroll down and look for the "edit details" button under the "current tariffs detail"
Click on the edit button and then you can change any details about your electricity or gas.,

Xbigman

I thought all Ebico tariffs were open ended so there is no end date?




Darren

glocal

I can change any details except the end date. There isn't even a field for filling in, but in the summary later it shows missing. I even tried different browsers and have been trying for a few weeks.

The Night Owl tariff contract is for 12 months and there is an early exit penalty.

Dobbibill

It may be worth contacting them, here are the details.

If you have any queries or concerns, you can email us at [EMAIL="energyclub@moneysavingexpert.com"]energyclub@moneysavingexpert.com[/EMAIL]. Please include your full name, the email address you joined with and your postcode.

Have you tried using a different comparison site - do you get the same problem with that too?

glocal

As it turns out, the particular tariff was wrongly set up on the Energy Club pages. It is now fixed and I just added the end date.