Is it free to contact plusnet customer services?

cherry76

Browsing their website I noticed sometimes there is a free 0800 number and sometimes 0844. Reading that you could be waiting for ages on the phone it is important that I know whether it is free to contact them by phone before making a decision. Thanks

teddysmum

If you ring the 0800 number it won't cost, so there is nothing to lose. I've never had to pay.

Neil_Jones

Calls to Plusnet support are free from Plusnet lines.
0800 numbers are free anyway from any landline or mobile.

Ian011

cherry76 wrote: »

Browsing their website I noticed sometimes there is a free 0800 number and sometimes 0844.

Calls to 0800 and 0808 numbers are free-to-caller on landlines and on mobiles.

It is illegal for an 0844 number to be offered for after-sales enquiries and issues and it is utterly foolish to offer such numbers for pre-sales enquiries.

Is the 0844 number on their official website or is it on some random third party premium rate "call connection service" scam website?

cherry76

Ian011 wrote: »

Calls to 0800 and 0808 numbers are free-to-caller on landlines and on mobiles.

It is illegal for an 0844 number to be offered for after-sales enquiries and issues and it is utterly foolish to offer such numbers for pre-sales enquiries.

Is the 0844 number on their official website or is it on some random third party premium rate "call connection service" scam website?

Call our sales team on 0844 326 0170 It is on their website

Ian011

cherry76 wrote: »

Call our sales team on 0844 326 0170 It is on their website.

Callers have to pay up to 62p per minute to call 084 numbers. All this just so the called party can get their grubby hands on, what, 5p per minute revenue share?

It's time they woke up and properly assessed what they are doing. Having done so, they would soon realise how utterly daft that situation is and stop doing it.

[Deleted User]

cherry76 wrote: »

Call our sales team on 0844 326 0170 It is on their website

Can you link the page? I can't see any reference to an 0844 number.

pmduk

Their website certainly gives a 0800 number for their sales team

J_B

Colin_Maybe wrote: »

Can you link the page? I can't see any reference to an 0844 number.

And, when you google that number, there's no reference to Plusnet (apart from this thread!)

cherry76

https://broadband.moneysavingexpert.com/?_ga=2.187087592.117665430.1520952730-2054510966.1501872623&utm_expid=.y6CMOw0fSty26R9k2EwdVQ.0&utm_referrer=http%3A%2F%2Fforums.moneysavingexpert.com%2Fforumdisplay.php%3Ff%3D69#search

Not very good and not sure whether the link will work.

jenniewb

Have you actually tried the number? It's rare I find a workable 0845/0844 number these days, they seem to all ask the same thing when you try them; something along the lines of "this number is no longer valid, please hang up and try 0345/0344 before announcing the call charges are that of a normal landline number.