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Is it free to contact plusnet customer services?

Comments

[Deleted User] Posts: 5,186 Forumite

28 March 2018 at 7:45AM edited 28 March 2018 at 8:22AM

cherry76 wrote: »

https://broadband.moneysavingexpert.com

Not very good and not sure whether the link will work.

I get it now, on the Broadband Unbundled search site it lists a 0808 number for Plusnet which is free but clicking through it gives a 0845 number which is still live (I tried it but didn't listen to the spiel so presume it's chargeable).

Edit: I let one of their admin on the forum site know, they've passed it on.

0
Ian011 Posts: 2,432 Forumite

28 March 2018 at 4:21PM edited 28 March 2018 at 4:29PM

It appears that some numbers are used for call tracking.

https://www.plus.net/deals/unlimited-fibre-extra/evening-and-weekend-UK-and-mobile-calls/

The above URL shows an 0800 number.

https://www.plus.net/deals/unlimited-fibre-extra/evening-and-weekend-UK-and-mobile-calls/?WT.mc_id=aff_003dxs&affiliate=uswitch

The above URL with uSwitch appended shows an 0845 number (and without the required call charge information).

Revisit the first URL again and it now shows an 0845 number due to cookies placed by the affiliate reference.

https://www.plus.net/deals/unlimited-fibre-extra/evening-and-weekend-UK-and-mobile-calls/

I also 'guessed' a URL for moneysupermarket...

https://www.plus.net/deals/unlimited-fibre-extra/evening-and-weekend-UK-and-mobile-calls/?WT.mc_id=aff_003dxs&affiliate=moneysupermarket

The above URL shows an 0845 number (and without the required call charge information), and it's a different 0845 number to the one above.

I then 'guessed' another URL for comparethemarket...

https://www.plus.net/deals/unlimited-fibre-extra/evening-and-weekend-UK-and-mobile-calls/?WT.mc_id=aff_003dxs&affiliate=comparethemarket

The above URL shows an 0808 number.

MSE? It's an 0845 number...

https://www.plus.net/deals/unlimited-fibre-extra/evening-and-weekend-UK-and-mobile-calls/?WT.mc_id=aff_003dxs&affiliate=moneysavingexpert

The different phone numbers have clearly been programmed into how the site works. It is shocking to see some deals that are supposed to be saving money are accessed via a premium rate number.

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cherry76 Posts: 1,097 Forumite

28 March 2018 at 4:29PM

Just interested to know if plusnet customers on this forum can get through the 0800 to contact cs. Thanks

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This discussion has been closed.

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