Call18866 now supports Direct Debit!

Nicholas

As a matter of interest, do 18866 send you an e-mail before they take money from your account. If so, does the e-mail just say to login to your account for details, or does it say how much they will take?

Or is it up to you to keep accessing your account to see how much you owe them etc?

margaret_3

Nicholas wrote:

As a matter of interest, do 18866 send you an e-mail before they take money from your account. If so, does the e-mail just say to login to your account for details, or does it say how much they will take?

Or is it up to you to keep accessing your account to see how much you owe them etc?

They invoice you to your email address.
Margaret

Nicholas

margaret wrote:

They invoice you to your email address.
Margaret

Thanks for your reply Margaret.

Just to clarify, do you mean that you have an actual invoice sent via e-mail spelling out exactly how much they are going to take and when they are going to take it?

margaret_3

Nicholas wrote:

Thanks for your reply Margaret.

Just to clarify, do you mean that you have an actual invoice sent via e-mail spelling out exactly how much they are going to take and when they are going to take it?

Yes and it's an itemised bill.
I hope you get sorted out soon Nicholas. Just keep at them.

Margaret

bbb_uk

Nicholas wrote:

...Changing the subject just slightly, I think this is the main reason why people stick with the services they have got. It is not just simply a case of being apathetic. This was going to be the testing ground for me in so far that if this worked, I may have considered changing my gas and electric companies...

You are just unfortunate on this occasion. I've never had problems with signing-up and billing problems at all and probably most other forum members who use Call18866 don't have any problems in these areas either. Remember they are only a 'no-frills' company with very few staff without all the expensive equipment and staff that those other companies use and therefore that's why they can charge 2p per call to geographical numbers whilst most other companies like TalkTalk, BT, T'west, NTL, OneTel, etc charge about 3p per minute daytime (not even including the minimum call charge/connection charge).

Nicholas

bbb_uk wrote:

You are just unfortunate on this occasion. I've never had problems with signing-up and billing problems at all and probably most other forum members who use Call18866 don't have any problems in these areas either. Remember they are only a 'no-frills' company with very few staff without all the expensive equipment and staff that those other companies use and therefore that's why they can charge 2p per call to geographical numbers whilst most other companies like TalkTalk, BT, T'west, NTL, OneTel, etc charge about 3p per minute daytime (not even including the minimum call charge/connection charge).

I totally agree with what you say. (Don't get your hankie out) but this is the story of my life. If one poor sod is going to have trouble with this that or the other when 1000 other people have had no problems whatsoever, it is usually me, or at least it feels that way.

Nicholas

Just tried on another computer, as bbb_uk has suggested. Still the same. Tried dropping the firewalls to see if this makes a difference.

If everyone else is OK, and I don't see what the problem is unless, as I have already suggested, it could be that I have signed up by direct debit and perhaps my account needs to be set up by someone who doesn't work at weekends. Having said that, they authorised my phone to use their network in minutes, so doesn't make sense really.

And I still have not had any response from 18866 regarding my continuing problems. Perhaps they do not work weekends?

margaret_3

They can be a bit slow in answering, Nicholas. However, as long as you're able to use their service I wouldn't worry about getting a quick response. They will definitely sort it out for you.
Margaret

Nicholas

margaret wrote:

They can be a bit slow in answering, Nicholas. However, as long as you're able to use their service I wouldn't worry about getting a quick response. They will definitely sort it out for you.
Margaret

I don't really know why I have a hangup about it. It is only very recently that we have been able to access on-line billing in real time, even with BT.

Even if I cannot see my account for the time being, it will be just like it was in the old days with BT, when you received a bill and were either presently surprised about it or otherwise.

Thanks again for the moral support, Margaret!

bbb_uk

Nicholas wrote:

Just tried on another computer, as bbb_uk has suggested. Still the same. Tried dropping the firewalls to see if this makes a difference...

I didn't think it would make a difference I was just ruling it out. The error message you get I can only re-create if I deliberately enter the wrong customer number and/or the matching landline number.