Call18866 now supports Direct Debit!

falcon21

They're probably getting Direct Debits up because so many people are confused by their charging!

When they debited by Credit Card I disputed the charges because I didn't recognise the company name!

margaret_3

Nicholas wrote:

Perhaps I will try another computer. However, this is the message I am getting after hitting the login button:


Login Error (4):

The account number/telephone number you entered is incorrect. Please check your 18866 account number and try again. You can find your 18866 account number in the confirmation email from 18866 or you can call our freephone number 0808 170 170 8 from a registered telephone. You must enter the main telephone number with which you initially registered.

That's the exact same message that I got. I emailed them and they told me to make sure that I didn't have any spaces after the code. I didn't think I had but I did it again anyway and hey presto, it was successful.
Margaret

bbb_uk

Nicholas wrote:

...this is the message I am getting after hitting the login button:

Login Error (4):

The account number/telephone number you entered is incorrect. Please check your 18866 account number and try again....

I suspect its not related to your computer (inc browser) then.

I know this is stupid but have you copied and pasted the account number over from the email to the log-in screen of Call18866?

Alternatively, use the following link (replacing the 'x' with your account number into the URL (web address bar) at top of your browser then press enter):-

https://www.call18866.co.uk/customerlogin/index2.php?custlink=xxxxxxxxx

Bookmark (save as favourite) then just enter your main registered number.

Note: I bookmarked the above link (after entering my account number into the URL area) so when I need access my account I just click on the bookmark and enter my landline number - just me being lazy really!

andy88_2

It is quite possible to copy and paste account numbers or passwords into many forms with a following space which causes an error.

bbb_uk

andy88 wrote:

It is quite possible to copy and paste account numbers or passwords into many forms with a following space which causes an error.

That's actually true as I've done that on many occasions and I should know better as I build/fix computers and generally work with computers all day. I guess it's because I rush or too lazy! lol :rotfl:

Nicholas

Thanks to everyone for your replies.

I had already tried everything suggested, except try on a different PC. I will try that when I can, but as I had no trouble signing up using this PC, I don't think it should make any difference.

I'm now wondering that it may be the case that I am the first person to sign up successfully using direct debit, and it could be this that is causing the problem/delay.

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bbb_uk

Possibly. I'd email though one last time and say you've tried everything a few times, etc and from a different computer and still no luck. Ask them can they (if they're allowed to do it themselves) log-in on their systems as if they were you.

Thinking about it I suspect they could possibly do this anyhow as they already know your account number and on their records is your landline number because you don't need a password?!

Phonix

Excellent.

If this is the case I may be able to get my sister to sign up to it. She's put off with any sort of agreement that takes her rights away.

i've tried to explain to her that BT are exploiting her lack of informity but she's having none of it.

I swear she pays their salaries! lol

Nicholas

Phonix wrote:

Excellent.

If this is the case I may be able to get my sister to sign up to it. She's put off with any sort of agreement that takes her rights away.

i've tried to explain to her that BT are exploiting her lack of informity but she's having none of it.

I swear she pays their salaries! lol

Based on my experiences, I think she is better off with BT. Every time I try to sign up for telephone services ends up in disaster. A few years back I signed up with Localtel to get the free Screaming Net internet service - they took months to bill me and the service was very poor. Two years ago, I tried to sign up to Sky Talk, but after 3 months of trying to get them to activate my number I gave in.

Guess I should have realised in advance that this was all doomed to failure. Still, at least I can cancel my direct debit once it is set up.

I am so utterly cheesed off with this whole matter at the moment. Unless you are a big telephone user (which I am not) I don't feel it is worth all this hassle just to save 3 or 4 quid a month. Just not worth it..........

Nicholas

bbb_uk wrote:

Possibly. I'd email though one last time and say you've tried everything a few times, etc and from a different computer and still no luck. Ask them can they (if they're allowed to do it themselves) log-in on their systems as if they were you.

Thinking about it I suspect they could possibly do this anyhow as they already know your account number and on their records is your landline number because you don't need a password?!

Perhaps I will e-mail them twice more. Once as you have advised above, and then again in a few days to let them know that I have cancelled the direct debit at the bank, and could they unsubscribe me. (Knowing them, I will get an e-mail back telling me to login using my telephone number and account number and I can unsubscribe myself. Grrrrrrr).

Changing the subject just slightly, I think this is the main reason why people stick with the services they have got. It is not just simply a case of being apathetic. This was going to be the testing ground for me in so far that if this worked, I may have considered changing my gas and electric companies. But not now, not ever.