Denied boarding on medical grounds - Qatar Airways

jpsartre

The TA Air Travel forum can be a tough crowd and I doubt the OP would get much sympathy there (or learn anything new than what has already been posted in this thread to be honest). I would just let the insurance deal with it.

Pollycat

jpsartre wrote: »

The TA Air Travel forum can be a tough crowd and I doubt the OP would get much sympathy there (or learn anything new than what has already been posted in this thread to be honest). I would just let the insurance deal with it.

jpsartre wrote: »

Probably none, beyond what is in the T&C of the airline. Airlines are allowed to deny boarding for safety reasons. Looking at it from their perspective (and from the perspective of other passengers), I can understand why they wouldn't want a sick child on board.

Maybe he'll get a 'definitely' answer rather than 'probably'.

Tt won't cost him anything to join TA and will take seconds to post.
What's to lose?

Booboolola

Sorry if I haven!!!8217;t been clear - I!!!8217;m not disputing the fact we were removed from the plane or where we ended up staying. All I want to know is if we should be treated as a !!!8216;no show!!!8217; as currently we are £2000 out of pocket.
Will have a look at trip advisor - thanks for this.

pollypenny

Pollycat wrote: »

But your flight (Perth to Doha) didn't originate or land in any EU country.

Have you thought about this suggestion?

A bit harsh. The booking was still Perth to London, albeit via Doha.

richardw

Have you still got your boarding passes from the first flight from PER and the flight you travelled on from PER?

Have you got the hotel receipt that you stayed at ?

You didn!!!8217;t board the aircraft for a medical reason, nothing else, insurance should cover this.

Booboolola

No boarding passes as they ripped them up. Just heard that the insurance will only cover me and my son.

Pollycat

pollypenny wrote: »

A bit harsh. The booking was still Perth to London, albeit via Doha.

Why is it harsh?
It's a fact.
The flight was from Perth to Doha.

I don't know if it makes a difference that the final destination was in the EU.
That's why I suggested that the OP ask on Tripadvisor - partly in case EU regulations apply and if not, what his rights are.
Was that harsh too?

Do you know if EU regulations apply in this situation?
If you do know that they do, why not advise the OP instead of nit-picking my post?
The OP has had no definitive answer to his question about no-show policy. He's been asked some questions, he's had 'probably not' and 'I guess' and 'might', not to mention being told where he went wrong.
Perhaps you can buck the trend and offer definitive advice...

CM66

Have a look on FlyerTalk you'll probably get better responses than on here.

PeacefulWaters

Non EU airline so EU261 won't apply for the flight.

Had it been an EU airline, then the complete ticketing back to London would be relevant.

Quite what that would mean in terms of duty of care and reticketing I don't know.

peachyprice

Pollycat wrote: »

Why is it harsh?
It's a fact.
The flight was from Perth to Doha.

I don't know if it makes a difference that the final destination was in the EU.
That's why I suggested that the OP ask on Tripadvisor - partly in case EU regulations apply and if not, what his rights are.
Was that harsh too?

Do you know if EU regulations apply in this situation?
If you do know that they do, why not advise the OP instead of nit-picking my post?
The OP has had no definitive answer to his question about no-show policy. He's been asked some questions, he's had 'probably not' and 'I guess' and 'might', not to mention being told where he went wrong.
Perhaps you can buck the trend and offer definitive advice...

OP isn't asking about EU regs. They're asking if it's correct that they should have had to pay another $2000 to re-book when they were offloaded for medical reasons, not no-shows as the airline is claiming. I'm not sure why you've turned this in to an EU reg discussion.

Although I don't know why they're not putting the whole claim through insurance, this is a perfect example of what it is for, so the whole $2k out of pocket could be irrelevant really.