Bed doesn’t fit upstairs

andrewf75

Seems odd that it doesn't fit, but if it doesn't it doesn't!

I can't imagine why they won't refund you. Just send it back and buy a different style. There is presumably something unusual about this one that makes it not fit.

Mutton_Geoff

Griff3004 wrote: »

I know, the only reason I would push for a refund is because I don’t want to be in the exact same situation and end up in an infinite loop.

Then what would you sleep on? Surely you'd still need a bed from another store?

shaun_from_Africa

Biggles wrote: »

I sounds as though he did order through the website (it's an online-only item) but finalised the payment in the store purely to split it between two CCs.

Go for the refund but before the deadline runs out.

But by paying in store, the sale no longer qualifies as a distance contract.

“distance contract” means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

http://www.legislation.gov.uk/uksi/2013/3134/regulation/5/made

Aylesbury_Duck

Griff3004 wrote: »

In response to the measurement comment, I haven’t muddled them. The head end and foot end fit up perfectly but the sides of the bed are too wide to fit the angle required to get them up the stairs. I thought this wouldn’t be too much of an issue if I was to take them out of the packaging but they are solid pieces so removing the packaging would make no difference. I was even advised against opening them until I had it in the bedroom by the delivery guys.

Ah, I see. From your earlier post when you said you’d made sure the bed could fit, I mistakenly thought you’d measured the bed and judged that it would fit not just into its ultimate position, but that its components would fit through whatever doorways and stairs it needed. I was wondering what sort of furniture would be shorter than the length of its longest component!

I agree with others that the distance-selling, 14 day rule doesn’t apply here, and that you’re at the mercy of the retailer as to what level of refund, if any, you’re able to get. I would think the most likely course of action is to allow you to switch the purchase to one that does fit, lose your first delivery charge and be charged for the replacment delivery.

Warwick_Hunt

Griff3004 wrote: »

This is exactly it.

In response to the measurement comment, I haven’t muddled them. The head end and foot end fit up perfectly but the sides of the bed are too wide to fit the angle required to get them up the stairs. I thought this wouldn’t be too much of an issue if I was to take them out of the packaging but they are solid pieces so removing the packaging would make no difference. I was even advised against opening them until I had it in the bedroom by the delivery guys.

Of course you haven’t and none of this is your fault. Having provided the measurements to the shop they clearly knew it wouldn’t fit.

Hermione_Granger

Warwick_Hunt wrote: »

Of course you haven’t and none of this is your fault. Having provided the measurements to the shop they clearly knew it wouldn’t fit.

Where does the OP state that they gave the measurements to the shop staff?
They stated that they ordered the bed online and only then went into the store to sort out the payment.
They also stated:

Griff3004 wrote: »

I made sure the bed could fit

not that the store staff made sure it would fit.

Aylesbury_Duck

I think he was being sarcastic...