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Game purchase not as described
Jelli
Forumite 220 Posts
Hi, firstly the PC game in question is called "Transformers Devastation Exclusive Edition" from Game.co.uk.
I'm not sure if I'm at fault but I bought this 'edition' thinking it was unique with bonus DLC when compared to a standard edition but found nothing special other than it being the only PC version sold in the UK (it's still just a Steam code in a box though). In the store description it mentions a pre-order bonus but was later told that relates to a 2015 release, but there's no info on the product's page mentioning that.
A webchat person just said "it's exclusive because we're the only UK retailer that sell it, and the pre-order bonus is no longer applicable", but when I asked where does it make that clear I didn't get anywhere and the conversion ended.
I've tried phoning Game.co.uk but they don't have any real people available to speak too. When a recording says "passing you through to someone" it hangs up in 2-3 seconds.
I'm not sure if I'm at fault but I bought this 'edition' thinking it was unique with bonus DLC when compared to a standard edition but found nothing special other than it being the only PC version sold in the UK (it's still just a Steam code in a box though). In the store description it mentions a pre-order bonus but was later told that relates to a 2015 release, but there's no info on the product's page mentioning that.
A webchat person just said "it's exclusive because we're the only UK retailer that sell it, and the pre-order bonus is no longer applicable", but when I asked where does it make that clear I didn't get anywhere and the conversion ended.
I've tried phoning Game.co.uk but they don't have any real people available to speak too. When a recording says "passing you through to someone" it hangs up in 2-3 seconds.
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Replies
Its an oversight as there should be an edit made to the description to say the dlc isnt redeemable.
Maybe try writing to Game and explain the issue, never know you might get something back.
Keep the letter simple and to the point, it could work.
Good idea, thanks.
I bought a game in store that had a large sticker on the front promoting the DLC that version came with as did all the other boxes on display. When I took it to the till they placed the manual and disc in the box but I didn't see the bonus DLC which I queried and was told that was a preorder bonus only even calling a manager over to back him up even though I'd simply pointed out that the large sticker on the front of the box made no mention of it being a preorder bonus. I was made out to be unreasonable to ask for the DLC and given the shabby condition of the manual for a brand new item I decided to leave it and generally avoided them since.
I received a replacement which was actually the disc I'd sent back. (I could tell as this disc also had fingerprints and the same distinctive marks on the case.)
I called to complain and was told that stock was , sometimes, sent out from shops which remove the contents of cases which are put on display.
They offered to take a return and give a refund, but as the game worked and was difficult to find at a decent price, I decided to keep it.