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Game purchase not as described

edited 31 January 2018 at 11:49PM in Gaming MoneySaving
11 replies 2.6K views
JelliJelli Forumite
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edited 31 January 2018 at 11:49PM in Gaming MoneySaving
Hi, firstly the PC game in question is called "Transformers Devastation Exclusive Edition" from Game.co.uk.

I'm not sure if I'm at fault but I bought this 'edition' thinking it was unique with bonus DLC when compared to a standard edition but found nothing special other than it being the only PC version sold in the UK (it's still just a Steam code in a box though). In the store description it mentions a pre-order bonus but was later told that relates to a 2015 release, but there's no info on the product's page mentioning that.

A webchat person just said "it's exclusive because we're the only UK retailer that sell it, and the pre-order bonus is no longer applicable", but when I asked where does it make that clear I didn't get anywhere and the conversion ended.

I've tried phoning Game.co.uk but they don't have any real people available to speak too. When a recording says "passing you through to someone" it hangs up in 2-3 seconds.
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Replies

  • DCFC79DCFC79 Forumite
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    At the time it was unique as it had the DLC.

    Its an oversight as there should be an edit made to the description to say the dlc isnt redeemable.
  • edited 31 January 2018 at 11:46PM
    JelliJelli Forumite
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    edited 31 January 2018 at 11:46PM
    I just wish I got the advertised product but codes can't be unactivated.
  • DCFC79DCFC79 Forumite
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    Jelli wrote: »
    I just wish I got the advertised product but codes can't be unactivated.

    Maybe try writing to Game and explain the issue, never know you might get something back.
  • JelliJelli Forumite
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    OK, will try that. Nice to speak to you DCFC.
  • DCFC79DCFC79 Forumite
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    Jelli wrote: »
    OK, will try that. Nice to speak to you DCFC.

    Keep the letter simple and to the point, it could work.
  • I'd try Tweeting them - companies often seem more eager to help when you complain in front of people...
    Hi. I'm a Board Guide on the Gaming, Consumer Rights, Ebay and Praise/Vent boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to [email protected] (it's not part of my role to deal with abuse). Any views are mine and not the official line of MoneySavingExpert.com
  • JelliJelli Forumite
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    I'd try Tweeting them - companies often seem more eager to help when you complain in front of people...

    Good idea, thanks.
  • Johnmcl7Johnmcl7 Forumite
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    If you haven't already, make sure to take a screenshot showing page on the Game store advertising the DLC.

    I bought a game in store that had a large sticker on the front promoting the DLC that version came with as did all the other boxes on display. When I took it to the till they placed the manual and disc in the box but I didn't see the bonus DLC which I queried and was told that was a preorder bonus only even calling a manager over to back him up even though I'd simply pointed out that the large sticker on the front of the box made no mention of it being a preorder bonus. I was made out to be unreasonable to ask for the DLC and given the shabby condition of the manual for a brand new item I decided to leave it and generally avoided them since.
  • I have avoided Game for years. They very very rarely have the best prices!
  • teddysmumteddysmum Forumite
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    A couple of years ago I bought 'new' pc game from their website. However,the game received had the seal broken and finger prints on the disc, so I returned it with the reason given.


    I received a replacement which was actually the disc I'd sent back. (I could tell as this disc also had fingerprints and the same distinctive marks on the case.)


    I called to complain and was told that stock was , sometimes, sent out from shops which remove the contents of cases which are put on display.


    They offered to take a return and give a refund, but as the game worked and was difficult to find at a decent price, I decided to keep it.
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