Sainsburys disability discrimination

stuartJo1989

Hoogle wrote: »

I was banned from Morissons for kicking off due to Pepsi Maxx being on the shelf where coke should be and was mis stocked. I have Aspergers (Autism) long story short I was banned by security and manager, returned to store a couple of hours later with my Support worker who explained that the reason I am there at 6am is to avoid people and it was part of my routine, explained how my Autism effects me and how I am different to Neuro Typical people etc. Since then the Manager has been really nice with me and always offers to walk with me in store.

Bottom line is explain to them and if they still refuse you entry ask them who would be interested in your complaint regarding their attitude towards disabled customers.

I actually like your post Its the *right* way of approaching things, fair play to you!

I hope OP doesn't see my post as a criticism (tried to break it all down point by point), BUT the whole not eating in 7 days thing is actually extremely worrying... You need to eat, drink and breathe to survive...

marliepanda

Hoogle wrote: »

I was banned from Morissons for kicking off due to Pepsi Maxx being on the shelf where coke should be and was mis stocked. I have Aspergers (Autism) long story short I was banned by security and manager, returned to store a couple of hours later with my Support worker who explained that the reason I am there at 6am is to avoid people and it was part of my routine, explained how my Autism effects me and how I am different to Neuro Typical people etc. Since then the Manager has been really nice with me and always offers to walk with me in store.

Bottom line is explain to them and if they still refuse you entry ask them who would be interested in your complaint regarding their attitude towards disabled customers.

Your condition (or anybody elses), does not entitle you to 'kick off' at people.

BethRobinson

Didn't eat for 7 days?

stuartJo1989

marliepanda wrote: »

Your condition (or anybody elses), does not entitle you to 'kick off' at people.

True true, but Hoogle did handle it really well here! I wouldn't knock them for their response!

It just sort of differs slightly in that OP is claiming disability discrimination for something not related to how they were treated (the self service being closed).

Hoogle

My point is sometimes we cant control our behavior in the moment, andI understand people cant be expected to understand if they do not know what it is like for us. However I make it a point of introducing myself to places I visit frequent once I have been a few times with my support worker and explain to them my condition and how it effects me. And if I ever have a bad experience I always go back and apologise the next day. My local shop keeper is brilliant he will even wave me out the door without paying if there is a huge queue as he knows exactly what I am buying(always the same every day) and he knows I will pay the following day. I have a condition that is beyond my control sometimes hence I have a support worker to take me out most of the time, but that is not a luxury I have 24/7. And I have found that not taking the view of my disability being private I am open about it and most of the time people will understand and work with me.

Pollycat

UN17ED wrote: »

I would like to say how upset and angry I am over my local Sainsburys who have banned my daughter for no reason and will not speak to any of us as to why she has been banned.

She has severe ocd and this shop was the only place she would shop, she won't do online shopping and won't let anyone else go shopping for her.

Shopping for her is a stressful thing because she doesn't like people to go near her trolley, it takes her ages to choose her items as she has to make sure there's nothing wrong with it. She has to wipe every item with cleaning wipes as well and will only use self service and then only certain ones.

There has been a few incidents when despite all the staff knowing she has it and not to go near her have done and have sprayed cleaning stuff near her food, or gone near her food or even touched it and my daughter has got upset because she will not have any of it.

We went in there pretty much everyday because of my daughters ocd and would constantly get stared at and we've also been wrongly accused of stealing shopping and also using someone else's bank card.

I think the thing that led to her being banned was because we went to pay for her shopping and noticed the self service area had been shut down half hour early and when I asked a member of staff why was told because the on duty manager had told them to shut it early because she wanted to leave at 10 when the store shut.

The member of staff knew us and was understanding about my daughter and always went out of her way to help and explained that they couldn't open any self service tills until next day and that she was really sorry because she knew that my daughter wouldn't be able to eat.

We had to wait to speak to the on duty manager and on the mean time my daughter went around and put all her items of food back and after she finished the on duty manager spoke to us and said the self service area had been shut because there had been problems with the tills all day, something we know was a lie due ro the member of staff that actually worked in that bit that I previously mentioned.

It was 3 minutes past 10 when we had finally put certain bits through a normal till and we left the store, my daughter was upset and didn't eat that night.

I put in a complaint and was told that we didn't get to the self service till according to cctv until 10-10, I replied that was incorrect and that we didn't even go near the self service because I could see from the other end of the sore that it was closed and that it was a quarter to 10 when we had approached the member of staff and this was not near the self service area.

I tried to say I had a copy of the receipt which showed the time as 3 minutes past 10 but customer services wouldn't budge from the answer of cctv showed 10-10. /I was advised to speak to the store manager and when I eventually got to speak to him after a few days of being told he would ring me back told me that she was banned from the store and would not speak any further about it and hung up.

This now meant my daughter couldn't eat because of her illness it was the only shop she would get her food from, so I took the complaint to head office explained my daughter couldn't eat and they said they would get back to me,

It took a week of pressing them to get the answer that nothing had changed and that the ban was upheld and they had nothing more to say. At this point my daughter hadn't eaten for 7 days and as a family we were worried.

I'm sorry for the long post but it has taken us as a family a long time to be able with help from local health services to get her to shop at another store but it caused a lot of distress and still does because she wants to shop there but she can't because of a ban we have no reason why other than to think it is to do with her severe ocd which is surely discrimination due to disability.

I think someone else has already made the point that all the staff are unlikely to know about your daughter's condition.
And to expect them to know is unreasonable.

I find it very strange (and hard to believe) that staff sprayed cleaning stuff near your daughter's food.
And why would a member of staff touch your daughter's food?
Do you mean they touched the food she already has in her trolley?
Are were they simply restocking shelves with items she wanted to buy?

donnac2558

If your daughter has not eaten for 7 days why the hell hasn't your doctor or mental health worker gotten involved. Why haven't you contacted them?

pollypenny

So many implausibles in the OP. Why was there a suspicion of theft or use of another’s bank card? And not able to eat for seven days would leave her severely ill, probably in hospital.

There might be a grain of truth, but exaggeration has destroyed any sympathy I might have had.

donnac2558

Cannot seem to edit my last post.

So does your daughter only eat once a day? You mention 10 pm and your daughter did not eat that day! That would be a big red warning if your daughter does not eat all day and only after 10pm at night.

DCFC79

Pollycat wrote: »

I think someone else has already made the point that all the staff are unlikely to know about your daughter's condition.
And to expect them to know is unreasonable.

I find it very strange (and hard to believe) that staff sprayed cleaning stuff near your daughter's food.
And why would a member of staff touch your daughter's food?
Do you mean they touched the food she already has in her trolley?
Are were they simply restocking shelves with items she wanted to buy?

A cleaning solution is used for cleaning the shelves, Ive been under the impression the staff are meant to move items and then spray the shelf and wipe (they do this if its dirty), so I presume this happened and the item the daughter was buying was next to where the surface was sprayed.